At a Glance
- Tasks: Lead projects and manage operations for contract licensing across EMEA.
- Company: Join the magic at Disney, a leader in entertainment and creativity.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and free park entry.
- Other info: Be part of a diverse team that values creativity, inclusion, and community.
- Why this job: Make an impact while working with senior leaders in a dynamic environment.
- Qualifications: Experience in finance or project management, with strong analytical skills.
The predicted salary is between 50000 - 65000 £ per year.
We are looking for an Operations & Projects Manager to join our Contract Management team on a 12-month Fixed-Term contract! Join us in shaping the magic behind the scenes! The Operations and Projects Manager will lead departmental projects, manage day to day systems and drive the operational metrics for the contract licensing process across EMEA. This role will offer visibility and influence at the senior leadership level, with responsibility for escalating operational issues and recommending strategic improvements around contract issuance processes. Additionally, the Manager will develop and deliver training programs for third‑party supplier staff, ensuring comprehensive knowledge, consistency and accuracy in the contract issuance process.
Please note: This role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home.
ValuesYou’ll join a team grounded in our Disney values - acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.
Contract Operations- Oversee and drive the development of comprehensive training programs for third party supplier staff, ensuring consistency and accuracy in contract management activities, including data entry of commercial and financial deal points, reviewing contract requests for policy compliance and data accuracy, validating required approvals, drafting and issuing legal documentation and partnering with our DCP Legal team on specialised contract language.
- Act as the primary point of contact for resolving complex licensing queries or issues, ensuring timely solutions and seamless communication across internal and external stakeholders.
- Lead internal audits of contracts and amendments to ensure compliance with company policies and quality assurance standards.
- Identify opportunities for process improvements and drive corrective actions where necessary.
- Run and analyse weekly metrics reports, supporting the business to reduce the numbers around contract issuance. Identifying bottlenecks, delays in process, escalating to business heads when required.
- Own the development of KPI performance dashboards that deliver key insights to drive data‑informed decision making and optimising resource allocation.
- Build relationships with key business stakeholders across all DCP departments.
- Partner with Senior Manager on monthly meetings with Senior stakeholders across DCP.
- Collaborate with key stakeholders to support new licensing models and re‑engineer current processes.
- Partner with stakeholders to measure business performance and influence change across DCP.
- Lead the design and delivery of training programmes to drive consistency and raise licensing knowledge across DCP.
- Identify and implement effective system changes across all our licensing systems (CLM, Fusion, MDM and MicroStrategy) to support business operations.
- Oversee and prioritise User Accepting Testing activities, ensuring system enhancements for EMEA are delivered to the scope and requirements.
- Act as the business lead for system issue resolution, ensuring alignment between operational needs and IT response priorities.
- Partner with other regions to share best practices on the systems we use.
- Oversee system management of all our EMEA contract templates, dynamic inclusions.
- Lead and drive contractual and licensing projects to enhance and improve processes and systems across the business.
- Define project performance standards, track progress and generate reports for Senior Management.
- Develop and implement a 'best in class' project management training program, including tracking tools, to standardise best practices across teams and ensure consistent project success.
- Evaluate and optimise current business processes, identifying areas for continuous improvement to drive operational efficiency across the following areas:
- Contract Issuance
- Reporting and business metrics
- Systems suite optimisation
- Technology integration
- Document management
- Internal processes
- Extensive experience working in a finance/contract/business administration role.
- Experience of delivering large and wide scale projects.
- Strong project management skills, with the ability to effectively plan, execute and monitor projects.
- Experience navigating in a complex matrix environment, collaborating across teams and functions.
- Proven ability to influence and align stakeholders at all levels.
- Leading successful change initiatives.
- Credibility and confidence in dealing with senior stakeholders.
- Excellent presentation skills, with the ability to share complex data into clear and compelling narratives for diverse audiences.
- Proactive in challenging the status quo and identifying opportunities for improvement.
- Strong academic background, preferably in a Business, Operations or Project field, with a focus on problem solving and analytical thinking.
- Advanced proficiency in Microsoft Word, Excel and PowerPoint for creating reports and presentations.
- Project Management training.
- Planning and prioritisation skills
- Strategic vision and execution
- Results driven and performance focused
- Process improvement and optimisation
- Solutions‑oriented
- Adaptive to change
- Time Management
- Excellent interpersonal and communication skills
- Proficiency in decision‑making and analytical thinking
- 25 days annual leave
- Private medical insurance & dental care
- Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
- Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
- Excellent parental and guardian leave
- Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group – ENABLED, and our Mental Health & Wellbeing Group, TRUST.
The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world. The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
Operations and Projects Manager in City of Westminster employer: Disney
At The Walt Disney Company, we pride ourselves on being an exceptional employer, offering a vibrant work culture that embodies our core values of integrity, inclusion, creativity, collaboration, and community. Located in the heart of London Hammersmith, our Operations & Projects Manager role provides not only competitive benefits such as private medical insurance and generous annual leave but also unique opportunities for professional growth through comprehensive training programmes and engagement with senior leadership. Join us to be part of a diverse team where your contributions are valued, and you can truly make a difference in shaping the magic behind the scenes.
StudySmarter Expert Advice🤫
We think this is how you could land Operations and Projects Manager in City of Westminster
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Disney. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Disney.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Disney.
We think you need these skills to ace Operations and Projects Manager in City of Westminster
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Disney and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Disney
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Disney will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Disney.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Disney.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Disney. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
