Cast Member (part-time)

This posting is to apply for permanent employment of at least 12 or 16 hours per week.

Our Vision: To inspire the imagination of people around the world through innovative and engaging product experiences.

Our Mission: Magical thoughtful Gifting every day.

What You Will Do:

• The Cast Member engages Guests in magical experiences throughout the Store, delighting them with stories, while providing options of quality, innovative product that meets their needs.
• They will provide an exceptional Service that will exceed the Guest's expectations by focusing on the show that they experience to ensure that it is unique and memorable.
• Maintaining integrity of the brand, whilst adhering to your own grooming guidelines.
• Takes a proactive role in maintaining Disney brand standards.
• Maintains a neat and organised Store, on stage and back stage so that product is clearly represented and available for replenishment.
• Maintains and participates in producing company visual standards to present an outstanding Store environment.
• Ensures that all new product is on stage so that the Guest experiences the most current assortment.
• Assists with stock deliveries and replenishment to agreed standards.
• Participates in markdowns, event set-up and Stage Sets.
• Achieves financial and productivity goals, as agreed with the management team, through appropriate actions and use of Guest service behaviours.
• Sets priorities and manages time effectively and efficiently.
• Welcomes every guest with a smile and makes eye contact with them, accompanying them through the sales process.
• Performs effective till transactions that enhance the Guest perception and observes all relevant SOPs protecting Company assets including cash handling.

Required Experience:

• Passion for interacting with Guests of all ages.
• Attention to detail and ability to prioritise Guests and tasks.
• Retail/service experience in sales preferred but training will be given.
• Flexibility to work different day/shifts as needed based on availability given.
• Ability to assist with store events which may be scripted or non-scripted.
• Ability to understand store commercial targets and daily expectations.
• Housekeeping to ensure both on stage and back stage the areas are clean and tidy.
• Time management and organisational skills.
• Success in working in a team environment.
• Good communication skills being able to adjust communication to the guest.
• Professional appearance.
• Ability to learn about the product and the franchise.
• Visual merchandising experience (albeit training will be given).
• Cash handling and till work/card transitions (albeit training will be given).
• Discount eligibility checks and integrity.

The Cast Member reports to a member of the Store Management Team and shows the following attributes:

• Demonstrates enthusiasm and passion for the Disney products, characters and stories engaging Guests to provide them a magical and memorable Disney experience.
• Warm & Approachable: Readily available for Guests at all times in a friendly manner, prioritising Guest interaction over tasks. Treats everyone with dignity and respect.
• Energetic & Empathetic: Contributes to a high energy environment that provides Guests with a positive, entertaining, fun and dynamic experience. Team Player that helps Guests and Cast Members at all times.
• Knowledgeable & Positive: Exhibits great knowledge about Disney products and services and proactively shares ideas and actions that may positively impact the Store, Company and environment.
• Shows the ability to communicate clearly and effectively when approaching and interacting with Guests of all ages including children. Works in a way that is fair and trustworthy, being open with all who interact with our brand.
• Loyal to Brand & Guest: Dedicated to delivering exceptional Guest Service and promoting the Disney Brand.