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For Companies At a Glance
- Tasks: Engage guests with magical experiences and provide exceptional service throughout the Christmas season.
- Company: Join the iconic Disney brand, known for creating unforgettable moments and experiences.
- Benefits: Enjoy free park entry, exclusive discounts, and a fun, dynamic work environment.
- Why this job: Be part of a team that brings joy to guests while developing valuable skills in retail and customer service.
- Qualifications: Passion for guest interaction, attention to detail, and flexibility in working hours are essential.
- Other info: Positions available until 31st January 2026; training provided for all roles.
We have a number of temporary positions available which require flexible availability across the entirety of the Christmas Season. The tentative end date for these fixed-term agreements are 31st January 2026 and the required hours will be 12, 16 & 24 hours per week.
About the Role & Team
The Cast Member engages Guests in magical experiences throughout the Store, delighting them with stories, while providing options of quality, innovative product that meets their needs. They will provide an exceptional Service that will exceed the Guest’s expectations by focusing on the show that they experience to ensure that it is unique and memorable. Maintaining integrity of the brand, whilst adhering to your own grooming guidelines.
What You Will Do
Show Sales
Takes a proactive role in maintaining Disney brand standards.
Maintains a neat and organised Store, on stage and back stage so that product is clearly represented and available for replenishment.
Maintains and participates in producing company visual standards to present an outstanding Store environment.
Ensures that all new product is on stage so that the Guest experiences the most current assortment.
Assists with stock deliveries and replenishment to agreed standards.
Participates in markdowns, event set-up and Stage Sets.
Achieves financial and efficiency goals, as agreed with the management team, through appropriate actions and use of Guest service behaviours.
Sets priorities and handles time effectively and efficiently.
Welcomes every guest with a smile and makes eye contact with them, accompanying them through the sales process.
Performs effective till transactions that enhance the Guest perception and observes all relevant SOPs protecting Company assets including cash handling
Service Contribution
Promotes Guest loyalty by demonstrating detailed product knowledge and providing outstanding guest service.
Provides friendly, accurate and efficient service.
Listens and asks questions to identify and meet Guests’ needs.
Engages Guests at their level allowing them to become a part of the story.
Adapts to changing needs of Guests while maintaining a high level of service.
Learns quickly when facing new obstacles. Uses information to find solutions for Guests and challenges.
Uses creativity, language, store tools and product to bring stories to life.
Performs scripted and non-scripted events for Guests in both one-on-one and group settings.
Follows all safety guidelines.
Demonstrates awareness of and compliance to Company Policies (including Loss Prevention and Health and Safety Procedures) and local employment laws.
Ensures integrity of the brand by maintaining Disney Store standards of grooming guidelines and behaviour.
Participates in Company sponsored events that integrate the Disney brand into the local community (Volunt’EARs)
Supports initiatives that give back and have a positive impact on the internal and the external community.
Processes delivery in a fast and accurate manner following all guidelines and achieving process goals.
Ensures accuracy when completing Stock Inventory Counts and tasks.
Additional responsibilities and duties will be assigned based on the needs of the business
Required Qualifications & Skills
Passion for interacting with Guests of all ages.
Attention to detail and ability to prioritise Guests and tasks.
Retail/service experience in sales preferred but training will be given.
Flexibility to work different day/shifts as needed based on availability given
Ability to assist with store events which maybe scripted or non scripted
Ability to understand store commercial targets and daily expectations ie talk ups, go with, basket fill.
Housekeeping to ensure both on stage and back stage the areas are clean and tidy.
Time management and organisational skills.
Success in working in a team environment.
Good communication skills being able to adjust communication to the guest.
Professional appearance.
Ability to learn about the product and the franchise.
Visual merchandising experience (albeit training will be given)
Cash handling and till work/card transitions (albeit training will be given)
Discount eligibility checks and integrity
The Perks
Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products
The Walt Disney Company is an Equal Opportunity Empso loyer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
Specify Locations
#J-18808-Ljbffr
Cast Member (Christmas Temp) employer: Disney
Contact Detail:
Disney Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cast Member (Christmas Temp)
✨Tip Number 1
Show your enthusiasm for the Disney brand! When you engage with us during the application process, let your passion for Disney shine through. Share your favourite Disney experiences and how they inspire you to create magical moments for guests.
✨Tip Number 2
Flexibility is key for this role, so be prepared to discuss your availability openly. Highlight any previous experience where you've adapted to changing schedules or worked in fast-paced environments, as this will demonstrate your readiness for the Christmas rush.
✨Tip Number 3
Familiarise yourself with Disney's values and customer service standards. During any interactions, reference how you can embody these principles in your role as a Cast Member, ensuring that every guest leaves with a smile.
✨Tip Number 4
Prepare to showcase your communication skills. Think of examples where you've successfully engaged with customers or worked as part of a team. This will help us see how you can contribute to creating memorable experiences for our guests.
We think you need these skills to ace Cast Member (Christmas Temp)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or customer service. Emphasise any previous roles where you engaged with guests or customers, showcasing your ability to create memorable experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the Disney brand. Mention specific examples of how you've provided exceptional service in the past and how you can contribute to creating magical experiences for guests.
Showcase Flexibility: Since the role requires flexible availability, clearly state your availability in your application. Highlight your willingness to work various shifts throughout the Christmas season to demonstrate your commitment.
Highlight Teamwork Skills: Mention any experience working in a team environment. Provide examples of how you've collaborated with others to achieve goals, as teamwork is essential in this role.
How to prepare for a job interview at Disney
✨Show Your Passion for Guest Interaction
Make sure to express your enthusiasm for engaging with guests of all ages. Share any previous experiences where you provided exceptional service or created memorable moments for customers.
✨Demonstrate Flexibility and Team Spirit
Highlight your ability to adapt to different shifts and work collaboratively within a team. Discuss any past roles where you successfully managed changing priorities or worked in a dynamic environment.
✨Emphasise Attention to Detail
Talk about your organisational skills and how you ensure that both the store and products are presented to the highest standards. Provide examples of how you've maintained cleanliness and order in previous roles.
✨Prepare for Product Knowledge Questions
Familiarise yourself with Disney products and the brand's values. Be ready to discuss how you would use this knowledge to enhance guest experiences and promote loyalty during the interview.
