About the Role & Team
The Cast Member engages Guests in magical experiences throughout the Store, delighting them with stories, while providing options of quality, innovative product that meets their needs. They will provide an exceptional Service that will exceed the Guest\'s expectations by focusing on the show that they experience to ensure that it is unique and memorable. Maintaining integrity of the brand, whilst adhering to your own grooming guidelines.
What You Will Do
Show Sales
- Takes a proactive role in maintaining Disney brand standards.
- Maintains a neat and organised Store, on stage and back stage so that product is clearly represented and available for replenishment.
- Maintains and participates in producing company visual standards to present an outstanding Store environment.
- Ensures that all new product is on stage so that the Guest experiences the most current assortment.
- Assists with stock deliveries and replenishment to agreed standards.
- Participates in markdowns, event set-up and Stage Sets.
- Achieves financial and efficiency goals, as agreed with the management team, through appropriate actions and use of Guest service behaviours.
- Sets priorities and handles time effectively and efficiently.
- Welcomes every guest with a smile and makes eye contact with them, accompanying them through the sales process.
- Performs effective till transactions that enhance the Guest perception and observes all relevant SOPs protecting Company assets including cash handling
Service Contribution
- Promotes Guest loyalty by demonstrating detailed product knowledge and providing outstanding guest service.
- Provides friendly, accurate and efficient service.
- Listens and asks questions to identify and meet Guests\' needs.
- Engages Guests at their level allowing them to become a part of the story.
- Adapts to changing needs of Guests while maintaining a high level of service.
- Learns quickly when facing new obstacles. Uses information to find solutions for Guests and challenges.
- Uses creativity, language, store tools and product to bring stories to life.
- Performs scripted and non-scripted events for Guests in both one-on-one and group settings.
- Follows all safety guidelines.
- Demonstrates awareness of and compliance to Company Policies (including Loss Prevention and Health and Safety Procedures) and local employment laws.
- Ensures integrity of the brand by maintaining Disney Store standards of grooming guidelines and behaviour.
- Participates in Company sponsored events that integrate the Disney brand into the local community (Volunt\'EARs)
- Supports initiatives that give back and have a positive impact on the internal and the external community.
- Processes delivery in a fast and accurate manner following all guidelines and achieving process goals.
- Ensures accuracy when completing Stock Inventory Counts and tasks.
- Additional responsibilities and duties will be assigned based on the needs of the business
Required Qualifications & Skills
- Passion for interacting with Guests of all ages.
- Attention to detail and ability to prioritise Guests and tasks.
- Retail/service experience in sales preferred but training will be given.
- Flexibility to work different day/shifts as needed based on availability given
- Ability to assist with store events which maybe scripted or non scripted
- Ability to understand store commercial targets and daily expectations ie talk ups, go with, basket fill.
- Housekeeping to ensure both on stage and back stage the areas are clean and tidy.
- Time management and organisational skills.
- Success in working in a team environment.
- Good communication skills being able to adjust communication to the guest.
- Professional appearance.
- Ability to learn about the product and the franchise.
- Visual merchandising experience (albeit training will be given)
- Cash handling and till work/card transitions (albeit training will be given)
- Discount eligibility checks and integrity
The Perks
- Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
- Disney Discounts: you are entitled to discounts on designated Disney products
The Walt Disney Company is an Equal Opportunity Empso loyer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
Contact Details:
Disney Parks, Experiences and Products Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cast Member in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Disney Parks, Experiences and Products, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Disney Parks, Experiences and Products!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Disney Parks, Experiences and Products, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Disney Parks, Experiences and Products and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Disney Parks, Experiences and Products that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Disney Parks, Experiences and Products
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
