Manager, DTC Ops - Art & Metadata

Be you, be here, be part of the story! At The Walt Disney Company, magic is more than just a word; it’s a way of life. For a century, we’ve been inspiring imaginations, celebrating diversity, and bringing families together through our beloved stories, characters, and experiences. From our iconic theme parks and resorts to our groundbreaking films, television shows, interactive media and products, we’re dedicated to creating magic that knows no bounds.

This is an office-based role. 4 days working in the Hammersmith, London office with 1 day working from home (Monday or Friday).

The Manager, DTC Operations, AMP, is responsible for the end-to-end management of Artwork and metadata for DTC titles to Disney+ in EMEA. This role oversees the creation, coordination, and delivery of all required assets within the Art & Metadata pipeline across the different workstreams, including EMEA local Originals, Acquisition content, National Geographic and Sports.

Key responsibilities include:

• Managing project timelines, resource planning, cross-team collaboration and ensuring timely, cost-effective production of digital assets to support the company’s Direct-to-Consumer services.
• Interacting with internal and external stakeholders, including but not limited to global AMP teams, EMEA Creative Operations, territory Marketing teams, regional programming, and other members of the Distribution Ops team.
• Managing internal and external vendors.
• Managing other team members and demonstrating an understanding of all workflows and requirements as part of DTC.
• Operating effectively under pressure.

Areas of Accountability:

• Art & Metadata Project Management: Manages / Oversees a team to ensure completion of Art & Metadata assets in line with globally agreed deadlines and specifications (SLAs) and budget while ensuring creative consistency.
• Collaborating with cross-functional teams (Creative Ops, local marketing teams, Production management, London Hub and Merchandising) to ensure all art and design meet project requirements and align with brand guidelines.
• Providing feedback and collaboration with regional AMP teams to improve workflows and ensure that business objectives are met and new technical opportunities are adopted.
• Assuming responsibility for hitting vendor-managed targets in alignment with Disney’s Quality Management System (QMS) process of on time and right first-time delivery.
• Building close and effective working relationships with vendors and internal stakeholders to ensure that content is delivered to the highest quality in the appropriate timeline, serving as an initial escalation point for issue resolution.
• Contributing to planning for specific projects providing Art & Metadata expertise, cost information, and project timelines.
• Collaborating with technology teams to ensure AMP systems are efficient, scalable, and support enhanced user experience.
• Creating, processing, and maintaining original descriptive metadata to ensure accuracy, consistency, and compliance with industry standards.

Vendor Management:

• The Manager will be expected to build relationships with account managers of vendor partners to ensure best practice and high-quality delivery requirements of assets.
• The Manager will work with the Senior Manager to decide on the most appropriate vendor strategy based on performance, cost, capacity, people and expertise.

Manager General:

• Management of one or more team members required.
• Identifying and assigning projects across the team.
• Coaching and developing other team members to build a high performing team.
• Responsible for the timely completion of appraisals and collaboration with other team leaders to ensure consistent benchmarking is used across the Department.
• Participating in the creation of the annual Department Business Plan.

Experience and Professional Qualifications Required:

• 4+ years’ experience in operations.
• 4+ years’ experience in high volume distribution transactions in complex business environments, across multiple markets.
• Experience managing a team is beneficial but not mandatory.
• Vendor management.
• Experience at dealing with and managing multiple internal and external stakeholders across a global remit at a senior level.

Competencies Required:

• Think strategically: Identify key business opportunities and challenges. Stay current on business issues, industry trends and technology advances.
• Builds relationships: Establishes critical external alliances. Engage colleagues across the organization to optimize performance. Manages the needs of diverse stakeholders. Facilitates win-win situations. Resolves conflicts effectively. Interacts well with people who have different backgrounds and work styles.
• Inspires Creativity and Innovation: Contributes to an environment that encourages creative thinking and supports risk taking. Takes risks and manages them intelligently. Facilitates the exchange of ideas and creation of new ones. Transfers ideas and successes across boundaries. Challenges the status quo. Conceives creative ideas to solve problems or meet objectives.
• Communicates Effectively: Obtain full engagement through inspiring communications. Provides appropriate rationale and context to drive commitment. Effectively persuades others to support ideas and plans. Invites diverse points of view. Listens and asks questions to ensure understanding. Conveys relevant information in a candid and timely manner.
• Drives Results: Translates strategy into specific priorities, objectives, and action plans. Manages projects, processes and resources to produce desired outcomes. Holds self and others accountable to high performance standards. Achieves high levels of customer satisfaction. Analyzes problems effectively and takes action to resolve. Keeps commitments.
• Exhibits Professional Excellence: Pursues excellence with integrity, passion and courage. Sets a good example for others. Learns from personal and organizational experiences. Strives for self-improvement. Maintains composure under pressure. Earns the trust and respect of colleagues, partners and customers. Treats others with respect.

The Perks:

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Disney+ Subscription
• Excellent parental and guardian leave
• Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.