Coordinator, DTC Content Ops, EMEA

Be you, be here, be part of the story! At The Walt Disney Company, magic is more than just a word; it’s a way of life. For a century, we’ve been inspiring imaginations, celebrating diversity, and bringing families together through our beloved stories, characters, and experiences. From our iconic theme parks and resorts to our groundbreaking films, television shows, interactive media and products, we’re dedicated to creating magic that knows no bounds.

This is an office-based role. 4 days working in the Hammersmith, London office with 1 day working from home (Monday or Friday). This is a 12m FTC role.

Overall Purpose of the Role

Working in a dedicated team, this role is responsible for managing the delivery of high quality, value-for-money TV, and Feature materials to Disney’s Direct to Consumer platforms, primarily Disney Plus. Working on all D+ content including D+ EMEA Originals, EMEA Acquisitions and Disney branded content. Working with internal stakeholders and external vendors and in line with department standards, strong communication, the ability to multi-task, manage high volume and remain calm under pressure is essential. In addition, excellent customer focus and communication skills are key.

Areas of Responsibility:

• Asset Preparation Responsibilities: Raise accurate and timely orders to commission the creation and delivery of audio, video, art & metadata, for specific titles across multiple languages, recognising unique requirements for each while ensuring creative consistency and cost control. Work with third-party vendors to agree delivery schedules. Track the completion of projects using reporting tools. Work with third party licensors / Postproduction companies to track the timely delivery of content into Disney to required technical specification. Update and maintain records to reflect current delivery status of materials and specifications. Ensure stakeholders and business partners are kept fully informed of any issues that might impact material delivery timelines. Liaise with internal colleagues to ensure that localised assets are ordered and production schedules meet agreed delivery timelines. Research Disney inventory systems to establish available elements and request asset movements as required. Raise accurate and timely purchase / work orders, resolve invoice queries. Action QC failures, rejections and recall notifications and update/replace materials as required. Management of workflow and tasks to be undertaken within agreed SLA timelines.
• Other General Activities: Attend and contribute to Team, vendor meetings, and applicable stakeholder meetings. Work effectively with departmental colleagues and cross-functionally with other members of studio operations. Work with TWDC Accounts Payable to resolve Vendor billing issues. Develop and maintain strong working relationships with internal and external parties. Maintain a strong awareness of technical developments in the digital media space. Adhere to defined agreed business processes, taking opportunities to improve. Drive to continually develop knowledge of the product slate, media types and the territories, including customers & market dynamics. Provide training for colleagues as required. Participate in systems testing and contribute suggestions for workflow and systems improvement. Provide holiday and sickness cover for colleagues under the ‘Buddy’ scheme.

Experience and Professional Qualifications Required:

• Experience in TV or Non Linear Distribution/Post Production required.
• Experience of high and ultra-high-definition technology, new media and electronic file delivery an advantage.
• Experience of Mastering QC analysis and corrective recommendations an advantage.
• Project management skills and experience essential.
• Working knowledge of Microsoft Excel, Google Docs, Slack, Smartsheet, Airtable.
• Good knowledge of SAP a great advantage.

Competencies Required:

• Stays current on business issues, industry trends, and technological advances.
• Interacts well with people who have different backgrounds and work styles.
• Excellent communication and interpersonal skills.
• Listens and asks questions to ensure understanding.
• Conveys relevant information in a candid and timely manner.
• Uses technology to facilitate better results.
• Keeps commitments.
• Ability to prioritise.
• Demonstrates flexibility in response to changes.
• Remains productive despite uncertainty.
• Earns the trust and respect of colleagues, partners and customers.
• Treats others with respect.

The Perks:

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Disney+ Subscription
• Excellent parental and guardian leave
• Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.