At a Glance
- Tasks: Engage Guests with magical experiences and provide exceptional service in a vibrant retail environment.
- Company: Join the iconic Disney brand at Selfridges, Manchester Trafford store.
- Benefits: Competitive pay, fun work atmosphere, and opportunities for personal growth.
- Other info: 12-month fixed-term contract with potential for career advancement.
- Why this job: Be part of creating unforgettable moments for Guests of all ages.
- Qualifications: Passion for Disney, strong communication skills, and retail experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
About the Role & Team
Following the recent announcement of our Disney Store opening a new retail destination inside Selfridges, Manchester Trafford store, we are looking for a Senior Cast Member who engages Guests in magical experiences throughout the Store, delighting them with stories, while providing options of quality, innovative product that meets their needs. They will provide an exceptional service that will exceed the Guest’s expectations by focusing on the show that they experience to ensure that it is unique and memorable. Maintaining integrity of the brand, whilst adhering to your own grooming guidelines. This will be a 12 month fixed‑term contract.
Our Mission: “Creating Magical Moments for Guests of all Ages”
Senior Cast Member Attributes
- Passionate & Enthusiastic: Demonstrates enthusiasm and passion for the Disney products, characters and stories engaging Guests to provide them a magical and memorable Disney experience.
- Warm & Approachable: Readily available for Guests and Cast Members at all times in a friendly manner, prioritising Guest interaction and support for cast members over tasks.
- Energetic & Empathetic: Contributes to a high‑energy environment that provides Guests with a positive, entertaining, fun and dynamic experience.
- Knowledgeable & Positive: Exhibits great knowledge about Disney products and services and proactively shares ideas and actions with Managers and Cast Members that may positively impact the Store, Company and environment.
- Confident & Honest: Shows the ability to communicate clearly and effectively when approaching and interacting with Guests of all ages, and with Managers and Cast Members.
- Loyal to Brand & Guest: Dedicated to delivering exceptional Guest Service and promoting the Disney Brand.
Overview
The Senior Cast Member represents the Disney brand, and engages Guests in magical experiences throughout the Store. Their standards are consistently high and they set the example for exceptional Guest Service. They are a mentor and a role model for Cast Members and they support the store managers to create a high‑energy work environment, to drive the company’s initiatives and to achieve its goals.
Primary Responsibilities
- Show: Contributes to impeccable maintenance of company visual merchandising standards, including window displays to ensure store presentation is outstanding.
- Sales: Drives positive results in key performance indicators including sales, conversion, AGS, UPT, and Magic Touch and able to explain these KPIs to cast members.
- Service: Sets the example for Cast Members of how to provide guests with a Magical Experience by making the Guest the number one priority.
- Contribution: Follows all safety guidelines and demonstrates awareness of and compliance to Company Policies.
Relevant Experience / Requirements
- Passion for interacting with Guests of all ages.
- Attention to detail and ability to prioritise Guests and tasks.
- Time management and organisational skills.
- Retail/service experience preferred.
- Success in taking responsibility in a team.
- Experience of training or helping other team members preferred.
- Good communication skills.
- Professional appearance.
Senior Cast Member (12 Months FTC) in Manchester employer: Disney Cruise Line - The Walt Disney Company
At Disney, we pride ourselves on creating a vibrant and inclusive work environment where every Cast Member is empowered to deliver magical experiences to our Guests. Located in the bustling Selfridges, Manchester Trafford store, this role offers unique opportunities for personal growth and development within a globally recognised brand, alongside competitive benefits and a supportive team culture that values creativity and collaboration. Join us in making unforgettable memories while enjoying the perks of working in a dynamic retail setting that celebrates passion and enthusiasm for all things Disney.
Contact Details:
Disney Cruise Line - The Walt Disney Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Cast Member (12 Months FTC) in Manchester
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Disney Cruise Line - The Walt Disney Company, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Disney Cruise Line - The Walt Disney Company!
We think you need these skills to ace Senior Cast Member (12 Months FTC) in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Disney Cruise Line - The Walt Disney Company, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Disney Cruise Line - The Walt Disney Company and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Disney Cruise Line - The Walt Disney Company that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Disney Cruise Line - The Walt Disney Company
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
