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- Tasks: Lead the Guest Services team to create magical experiences for guests.
- Company: Join Disney Cruise Line, where we bring joy and cherished memories to life.
- Benefits: Enjoy a diverse, inclusive environment with opportunities for personal and professional growth.
- Why this job: Be part of a supportive community that values excellence and genuine connections.
- Qualifications: 3 years in Housekeeping Leadership on luxury ships; strong English skills required.
- Other info: This is a shipboard role; must be ready to live and work at sea.
The predicted salary is between 36000 - 60000 £ per year.
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.
Responsibilities :
- Supervise daily operation of Guest Services team
- Lead team of Guest Services Hosts/Hostesses; follow-up on daily assignments
- Handle any guest service issues and follow through with guest service recovery
- Assist with Groups & Weddings depending on assignment
- Build daily work schedules for Guest Services Hosts/Hostesses
- Implement training and development for Guest Services
- Lead and mentor team through meetings and 1:1’s
- Continually seek new opportunities to create memories for our Guests
- Supervise the daily bank-out process for crew
- Assist in all other areas of Guest Services and/or the Crew Services Office
- Actively participate in all Castaway Cay job responsibilities associated with position and line of business as advised by leadership
- Complete additional job responsibilities, as assigned by leadership, based on operational need
- Follow all company set policies and procedures, along with all maritime and ship rules, regulations and procedures
- Participate in Emergency Duties as specified in the ship Assembly Plan
Basic Qualifications :
- Minimum 3 years recent experience in Housekeeping Leadership, within the last 5 years
- Large, luxury ships experience REQUIRED
- Knowledge of Immigration and Customs regulations
- Cash handling experience
- Proficient with PC based data bases, and Microsoft systems
- Ability to balance multiple tasks simultaneously
- Be able to speak, read and write proficient English
- Enjoy working in a high-volume, fast-paced, guest-service oriented environment
- Appreciate diversity among guests and crew
Preferred Qualifications:
- Tourism and Hospitality classes/certifications a plus
- Multilingual preferred
Additional Information :
This is a SHIPBOARD role.
Applicants must:
- Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
- Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
- Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
- Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
- Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
- Be willing to share a cabin with other crew members and appreciative of working and living in a multi-cultural environment
- Be comfortable living in a confined space with strict rules and regulations
- Adhere to a structured lifestyle, personally and professionally
Your Responsibilities:
- Have a valid passport and C1/D Seaman\’s visa (DCL will provide you with documents to obtain this)
- Complete a pre-employment medical
- Obtain a criminal background check
- Bring approved work shoes
**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.
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Guest Services Manager employer: Disney Cruise Line - The Walt Disney Company
Contact Detail:
Disney Cruise Line - The Walt Disney Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Familiarise yourself with Disney's values and culture. Understanding what makes Disney unique will help you align your responses during interviews and demonstrate your commitment to creating magical experiences for guests.
✨Tip Number 2
Network with current or former Disney Cruise Line employees. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
✨Tip Number 3
Prepare for situational questions related to guest service recovery. Think of examples from your past experience where you successfully resolved guest issues, as this will showcase your problem-solving skills and ability to handle high-pressure situations.
✨Tip Number 4
Highlight your leadership experience in a fast-paced environment. Be ready to discuss how you've led teams, managed schedules, and implemented training, as these are crucial aspects of the Guest Services Manager role.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Guest Services Manager at Disney Cruise Line. Familiarise yourself with the job description and think about how your experience aligns with their expectations.
Tailor Your CV: Customise your CV to highlight relevant experience in guest services and leadership roles. Emphasise your ability to handle guest service issues and your experience in high-volume environments, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating memorable experiences for guests. Mention specific examples from your past roles that demonstrate your skills in team leadership and guest service recovery.
Highlight Relevant Qualifications: If you have any certifications in tourism or hospitality, be sure to mention them. Also, if you are multilingual, highlight this in your application, as it is preferred for the role.
How to prepare for a job interview at Disney Cruise Line - The Walt Disney Company
✨Show Your Passion for Guest Services
Make sure to express your enthusiasm for creating memorable experiences for guests. Share specific examples from your past roles where you went above and beyond to ensure guest satisfaction.
✨Demonstrate Leadership Skills
As a Guest Services Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed and mentored teams in high-pressure environments.
✨Familiarise Yourself with Disney Values
Research Disney's core values and be ready to discuss how they align with your own. Showing that you understand and appreciate the company's culture will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of situations where you handled guest complaints or service recovery effectively, and be ready to share those stories.
