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- Tasks: Create magical experiences for guests by planning personalised itineraries and events.
- Company: Join the iconic Disney Cruise Line and be part of a diverse, inclusive team.
- Benefits: Live and work at sea with competitive pay and unique career opportunities.
- Why this job: Make unforgettable memories while working in a fun, vibrant environment.
- Qualifications: Hospitality experience with luxury brands and strong customer service skills required.
- Other info: Must be ready to embrace life at sea and work in a multicultural setting.
The predicted salary is between 30000 - 40000 £ per year.
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and forming genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!
As Shipboard Concierge Manager, you will be responsible for ensuring outstanding customer service, while improving the passenger experience by coordinating activities, excursions, and events during their voyage.
Responsibilities:- Service designated Concierge Guests by providing personalized itinerary planning, acquiring special bookings, planning special events, assisting with folio settlement or any other special requests that may arise (i.e. spa or dining reservations).
- Deliver the highest level of personalized service and actively interact with Concierge Guests in 32 to 154 staterooms (dependent on vessel) daily, showcasing integrity and efficiency.
- Take full ownership of the Concierge Lounge ensuring all food and beverage aspects are well run and implemented.
- Monitor cleanliness and maintenance of the area ensuring it is up to show quality standards.
- Be instrumental in crafting an environment and performing service that is second to none ensuring all Guest requests are implemented in a timely manner.
- Two year hospitality experience with a luxury brand required.
- Languages preferred – English, Spanish, French, Portuguese, Mandarin, Japanese, Hindi, Arabic, Tagalog, Bahasa, Malay.
- Leadership and concierge experience preferred with knowledge of proper Concierge etiquette.
- Resort or Cruise line Concierge experience desired of affluent clientele.
- Must be creative and enjoy crafting a fun and safe atmosphere for children.
- Clearly convey information.
- Proven record to deliver excellent service.
- Self motivated, able to work autonomously.
- Ability to build relationships amongst other departments.
- Prior ship experience.
This is a SHIPBOARD role. You must:
- Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel.
- Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan.
- Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control.
- If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations.
Your Responsibilities:
- Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this).
- Complete a pre-employment medical.
- Obtain a criminal background check.
- Bring approved work shoes.
Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.
Concierge employer: Disney Cruise Line - The Walt Disney Company
Contact Detail:
Disney Cruise Line - The Walt Disney Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Disney Cruise Line's values and mission. This way, you can show how your personal values align with theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you articulate your experience in hospitality and showcase your passion for creating unforgettable guest experiences.
✨Tip Number 3
Network like a pro! Connect with current or former Disney Cruise Line employees on LinkedIn. They can provide insider tips and might even refer you for the role, giving you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your commitment to joining the Disney family and working in that magical environment.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! Share specific experiences where you created memorable moments for guests, as this aligns perfectly with our values at Disney Cruise Line.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in luxury hospitality. Mention any concierge roles or customer service achievements that demonstrate your ability to provide top-notch service, just like we do!
Be Personable and Authentic: We want to get to know the real you! Use a friendly tone in your application and don’t be afraid to show your personality. This helps us see how you’d fit into our diverse and inclusive team.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it gets to the right people and shows you’re serious about joining our magical team.
How to prepare for a job interview at Disney Cruise Line - The Walt Disney Company
✨Know Your Disney Values
Before the interview, brush up on Disney's core values and how they relate to customer service. Be ready to share examples of how you've embodied these values in your previous roles, especially in hospitality.
✨Showcase Your Concierge Skills
Prepare specific examples of how you've provided exceptional service in a concierge role. Think about times you went above and beyond for guests, and be ready to discuss how you handled special requests or challenges.
✨Demonstrate Cultural Awareness
Since you'll be working in a multicultural environment, highlight any experience you have with diverse groups. If you speak multiple languages, mention this as it can set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your genuine interest in the role and the company. Inquire about team dynamics, guest experiences, or how the company supports its employees' growth at sea.