Account Manager, OTAs (O-EMEA)

As an Account Manager specialising in OTA Partnerships, you will grow and develop Disney’s Online Travel Agency partnerships across EMEA, excluding the UK. The role focuses on improving the visibility, positioning, and booking performance of Disney Parks and Resorts on key third-party travel platforms. In this role, you will lead commercially driven account plans and partner marketing initiatives designed to strengthen distribution, optimise channel performance, and deliver measurable revenue growth.

You will translate the OTA strategy into actionable partner plans, collaborating closely with local market teams, marketing functions, central stakeholders, and external partners to deliver integrated activity across multiple markets. Success in this role requires strong commercial acumen, effective stakeholder management, and the ability to operate with pace and agility. You will bring structure, clarity, and momentum to a growing distribution channel, balancing revenue objectives with brand integrity, market requirements, and an exceptional guest experience.

Values

You’ll join a team grounded in our Disney values, acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.

What you will do

• Lead commercially focused account plans and partner marketing activity that strengthen distribution, improve channel performance, and drive measurable revenue growth across O‑EMEA OTAs.
• Grow Disney’s OTA partnerships across O‑EMEA by expanding distribution, improving visibility, and driving measurable revenue performance through key travel platforms.
• Develop annual account plans for priority OTA partners, aligned to business priorities, market opportunities, and channel performance goals.
• Lead partner marketing activity with clear objectives, ensuring campaigns improve visibility, conversion, and booking performance across multiple markets.
• Build strong relationships with OTA partners, using performance insight and engagement to unlock new commercial opportunities and secure win‑win outcomes.
• Manage a focused portfolio of priority OTA partners and lead cross‑functional projects with moderate complexity and resource requirements.
• Use data, insight, and market feedback to identify opportunities, shape recommendations, and improve partner performance over time.
• Coordinate integrated OTA commercial and marketing activation plans across timing, messaging, product priorities, localisation, and partner requirements.
• Manage internal stakeholder alignment across markets, marketing, commercial, creative, and approvals to ensure OTA activity is delivered clearly, on brand, and on time.
• Improve how Walt Disney World Resort and Disneyland Resort products are presented across third‑party platforms.
• Track performance and turn data into clear actions that improve conversion, revenue, and partner effectiveness.
• Contribute to OTA strategy by sharing market insight, partner feedback, and recommendations from across the region.
• Build simple, scalable ways of working that make the OTA channel easier to manage, measure, and grow.
• Demonstrate strong collaboration, planning, and accountability by aligning work with organizational goals.

Required Skills & Qualifications

• Strong commercial judgement and travel industry account management experience.
• Proven ability to develop and deliver partner marketing activity.
• Highly analytical, with the ability to interpret data and assess OTA distribution performance.
• Strong stakeholder management, communication, and relationship-building skills.
• Excellent planning and organisational skills.
• Experience working across EMEA markets.
• Strong English language skills; additional European languages are desirable.
• Bachelor’s Degree or higher in a relevant field, plus a minimum of 7 years’ relevant experience.
• Experience in key account management across retail travel trade, OTAs, or tour operators.

The Perks

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry for family and friends
• Disney Discounts on designated Disney products
• Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, ENABLED, and TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong.