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- Tasks: Support tech operations across cafés and head office, troubleshooting and managing systems.
- Company: Join Dishoom, a vibrant hospitality brand with a commitment to inclusivity and community.
- Benefits: Enjoy 25 days holiday, discounts, gym memberships, and a supportive team culture.
- Why this job: Be part of a dynamic team, solving tech challenges in a fun, fast-paced environment.
- Qualifications: Experience in hospitality tech, problem-solving skills, and a passion for learning.
- Other info: We value diverse backgrounds and encourage everyone to apply, even if you don't meet every requirement.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Technical Operations Manager role at Dishoom
Join to apply for the Technical Operations Manager role at Dishoom
Direct message the job poster from Dishoom
Head of Talent at Dishoom(Currently on Mat leave)
We’re on the hunt for someone experienced, super-organised, and big-hearted to join our ever-growing team at Dishoom! We’re looking for a real all-rounder to work across our brilliant tech operations, supporting our cafés, kitchens, and head office. This role will keep you busy, but never boring, from Dishoom’s Babu* House (head office) in Shoreditch to our Dishooms, Permit Rooms, Delivery Kitchens, and Bakery, you\’ll be playing a key role in keeping our tech running smoothly and our teams supported.
The role:
You’ll be part of a small, yet mighty tech team, always on the lookout for ways to keep Dishoom\’s tech ticking along beautifully. Whether it’s getting involved with Windows laptops or Apple Macs, sorting out WiFi glitches, or troubleshooting a POS system, you’ll be ready to jump in with your hands-on expertise. You’ll also play a big part in keeping our systems healthy, making sure that our tech assets are properly managed, and sharing knowledge to help everyone make the most of the tools they have.
About The Role:
- Bring experience and knowledge of network infrastructure, WiFi, switching, WAN/LAN, firewalls, and VPNs.
- Be the go-to person for our café leadership teams when it comes to tech issues, working closely with our managed service providers.
- Ideally have a background in systems administration or database management (or a passion for it!).
- Be a pro at creating easy-to-understand Tech SOPs that empower teams to troubleshoot and solve problems independently.
- Stay up-to-date on Cyber Security and lend a hand when needed with investigations.
- Have previous experience with site openings (restaurant experience is a bonus!) from planning and procurement, to tech delivery and fit-outs.
- Take charge of our Tech space within team communications, ensuring everything runs smoothly from device management to troubleshooting.
- Help maintain our tech asset register, planning ahead for replacements and updates as needed.
- Be someone who’s as comfortable troubleshooting a POS printer as setting up a new iPad.
- Keep an eye on our tech budgets, balancing repairs vs. replacements, while ensuring we get the best value for our investment.
About You:
- You’ll be experienced in hospitality tech, with a track record of getting stuck in and solving complex issues.
- A true problem-solver with the ability to plan, manage projects from start to finish, and keep everything organised and running smoothly.
- Resourceful, resilient, and always ready to tackle the next challenge with a smile.
- A people person who’s great at communicating with all teams, making tech feel accessible and user-friendly.
- Naturally curious, always learning about the latest tech, and adapting to new challenges with ease.
- A true digital native, completely at home with online systems, cloud tools, and everyday tech.
- 25 days of holiday, plus bank holidays, and a couple of extra days to join us for team celebrations like our Family Mela or Christmas Party.
- A Dishoom Black card for monthly perks with your loved ones in our cafés.
- Access to a wide network of discounts for everything from flights to groceries.
- Subsidised gym & yoga memberships to keep you feeling your best.
- Ongoing support to continue developing your career with us.
- Plus, a team of ambitious, supportive, and lovely people to work alongside!
Sometimes things aren\’t an exact match. Maybe your skills are awesome, but don\’t tick every box or the salary needs a little tweak. We\’re way more interested in finding the right person who can grow with us.
So, if this role has your name all over it (or almost!), go ahead and apply!
*Babu can be a term of respect in India but is more frequently used to refer to bureaucrats behind desks who don’t do much
At Dishoom- everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Hospitality
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Technical Operations Manager employer: Dishoom
Contact Detail:
Dishoom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Operations Manager
✨Tip Number 1
Familiarise yourself with Dishoom's tech environment. Research their current systems and tools, especially in hospitality tech, to show your understanding of their operations during any discussions.
✨Tip Number 2
Network with current or former employees of Dishoom on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which you can leverage in conversations.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your problem-solving skills in tech operations. Highlight instances where you've successfully managed projects or resolved complex issues.
✨Tip Number 4
Show your enthusiasm for the role by being proactive. Consider reaching out directly to the job poster or the Head of Talent at Dishoom to express your interest and ask any questions you might have about the position.
We think you need these skills to ace Technical Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical operations, especially in hospitality tech. Emphasise your problem-solving skills and any previous roles that involved managing tech systems or troubleshooting.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and hospitality. Mention specific experiences that demonstrate your ability to manage projects and communicate effectively with teams, as these are key aspects of the role.
Showcase Your Technical Skills: List your technical skills clearly, focusing on areas like network infrastructure, WiFi management, and systems administration. Provide examples of how you've successfully tackled tech issues in previous roles.
Highlight Your People Skills: Since the role requires strong communication with various teams, include examples of how you've worked collaboratively in past positions. Show that you can make tech accessible and user-friendly for everyone.
How to prepare for a job interview at Dishoom
✨Show Your Technical Expertise
Be prepared to discuss your experience with network infrastructure, WiFi, and troubleshooting tech issues. Highlight specific examples where you've successfully resolved complex problems in a hospitality setting.
✨Demonstrate Organisational Skills
Since the role requires a high level of organisation, come ready to share how you manage multiple projects simultaneously. Discuss any tools or methods you use to keep everything running smoothly.
✨Communicate Effectively
As a people person, it's crucial to show that you can communicate technical information clearly to non-technical team members. Prepare to give examples of how you've made tech accessible and user-friendly in previous roles.
✨Express Your Curiosity and Adaptability
The company values a naturally curious mindset. Be ready to talk about how you stay updated on the latest tech trends and how you've adapted to new challenges in your previous positions.
