Floor Manager

Floor Manager

Liverpool Full-Time 33900 - 44100 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a vibrant team in our new Liverpool Permit Room, ensuring exceptional service and guest satisfaction.
  • Company: Join Dishoom, a celebrated restaurant group inspired by Bombay's Irani cafes, known for its inclusive culture.
  • Benefits: Enjoy free meals, flexible shifts, wellness support, and ÂŁ100 monthly dining credit with friends.
  • Why this job: Be part of a passionate team dedicated to hospitality and social impact, making every shift rewarding.
  • Qualifications: Experience as a Floor Manager in a busy bar/restaurant is essential; leadership skills are a must.
  • Other info: No uniforms required; smart/casual attire is encouraged, plus opportunities for personal development.

The predicted salary is between 33900 - 44100 ÂŁ per year.

Dishoom Liverpool, England, United Kingdom

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Dishoom Liverpool, England, United Kingdom

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We’re thrilled to be opening our brand-new Permit Room in Liverpool, and we’re on the lookout for brilliant managers to join the opening team!

We are proud to be recognised as one of the best places to work in Hospitality. Looking after people is at the core of what we do and we work hard to make life at Dishoom the best it can be. Since 2010, our restaurants have celebrated the Irani cafes and all of the food and drink of Bombay. We have Dishoom Cafes across London, Edinburgh, Manchester and Birmingham. Our Permit Rooms can be found in Brighton, Cambridge and Oxford, with our newest Bar-Cafe opened in Portobello this Spring! Plus, we have kitchens across London to ensure our guests can enjoy our food at home!

As well as running busy sites with big teams, we also understand the importance of doing more. From planting trees with our teams in the UK & India, tying Rakhis with our guests, to our dedication to helping to feed children through Meal for a Meal. Since January 2024, we have donated 20 million meals and counting, with each Dishoomwalle contributing to 55 meals per shift!

How we’ll support you

At Dishoom, we care about supporting you and your well-being (inside and outside of work).

With this, we tend to think about our team’s well-being in four different ways:

Financial

Free weekly wage advances and emergency cash.

Access to our savings support & financial health planning tool.

ÂŁ100 monthly to spend when dining in Dishoom each month. Post this ÂŁ100, 50% during the day, and 25% in the evening for you and up to 5 people.

Access to our Healthcare cash plan

Enhanced family leave and pay, plus specific Dishoom-walle benefits for those growing little families.

Mental & Physical

All Babus (Managers) are fully trained in mental health support & First Aid.

Dedicated support from our confidential advice helpline – available to you or someone in your household – 24 hours a day, 365 days of the year.

On demand GP appointments, free counselling sessions and life coaching through our wellness app.

Free fitness sessions every month (including yoga and spin classes).

Calling all cricket fans, we have our very own Dishoom Premier League (an in-house cricket tournament) where you get to compete with your team at Lord’s.

Socials

We’re a growing company and love nothing more than bringing our teams (and families) together to celebrate everyone’s hard work across the year.

You’ll be invited to our:

  • Family Mela (Family summer festival)
  • Huge Christmas celebration

Plus, we host regular team events across our cafes.

Team members who work at Dishoom for 5 years are invited to attend Bombay Bootcamp – an incredible once-in-a-lifetime guided tour of Bombay with our co-founders (over 200 people attended last year)!

What to expect:

  • Free team meals every shift, plus all the Chai you can drink!
  • ÂŁ39,000-ÂŁ42,000 per year inclusive of tronc. We pay on a monthly basis.
  • A full-time role working across 5 days, Monday – Sunday availability required.
  • A weekly changing rota provided at least 6 days in advance.
  • We’re an all-day dining Cafe, meaning our teams work a variety of daytime and evening shifts (not the usual always late nights!)
  • Access to our award-winning training programmes and support. We focus on your development from day one and proudly promoted 211 Dishoomwalles last year!
  • The usual number of days holiday a year – paid for at your usual rate. Our sites are closed Christmas Day and Boxing Day, and if you have children, we’ll provide one extra day to take them to their first day at school.
  • No uniforms here – smart/ casual and comfortable is key, and of course trainers are fine.

Have you got Seva?

In Dishoom, we see every team member as valuable and important to ensuring the all-around brilliant experience for our guests.

Like any restaurant operation, our Babus\’ (Managers) are imperative to the success of our business. We genuinely couldn’t do what we do without them!

Permit Rooms can get busy; circa 3,000 covers per site per week, with demanding shifts & first-class service execution. We are lucky enough to have (quite regularly) people waiting to dine with us.

However, at Dishoom on a busy evening shift, there is the support of multiple other Babus, plus 20-30 Dishoomwalles, all fully focused in their roles to support one another. Also, you are empowered to do the right thing when no one is looking. We never want to deter from our service standards, and aim to pursue unreasonable hospitality to our guests every day through Seva.

On top of that, our healthy pay, plentiful benefits and well-being support we have in place aren’t too bad either! Our Babus\’ Day out and Christmas celebration as our way of saying “thank-you” to our teams for 2024, was our best yet!

So, what are we looking for?

As a Floor Manager:

  • You have been working as a Floor Manager in a high volume, multi-faceted bar/restaurant environment for the past few years.
  • You’re first-class in everything you do and want to find an environment that’s as obsessive about quality as you are and help you flourish.
  • You have an eye for detail; always upholding the highest standards and ensuring every shift is in the very safest pair of hands.
  • You’re a great leader who really cares about your people. Your big-hearted approach will make coaching and developing other members of the team a natural focus.
  • You have a genuine commitment to making people happy – guest and team alike –to ensure you have one of the happiest teams in the business and guests that turn into regulars and regulars into friends.

At Dishoom – everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities, and experiences to apply for roles with us.

Hospitality, Food & Beverage, Restaurants, Assistant Manager, Senior Assistant Manager, Deputy Manager, Duty Manager, Shift Manager, FOH Manager, Floor Manager, Restaurant Manager, Assistant General Manager, Restaurant Floor Manager.

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Sales and Business Development

  • Industries

    Restaurants

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Floor Manager employer: Dishoom

At Dishoom, we pride ourselves on being one of the best employers in the hospitality sector, offering a vibrant work culture that prioritises well-being and personal growth. Our Floor Managers enjoy competitive salaries, extensive benefits including free meals and wellness support, and unique opportunities for development, such as our Bombay Bootcamp for long-serving team members. Join us in Liverpool to be part of a passionate team dedicated to delivering exceptional service while celebrating the rich heritage of Bombay.
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Contact Detail:

Dishoom Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Floor Manager

✨Tip Number 1

Familiarise yourself with Dishoom's unique culture and values. Understanding their commitment to hospitality and community will help you align your approach during interviews, showcasing how your personal values resonate with theirs.

✨Tip Number 2

Prepare to discuss your experience in high-volume environments. Be ready to share specific examples of how you've successfully managed busy shifts and maintained service standards, as this is crucial for a Floor Manager role.

✨Tip Number 3

Highlight your leadership skills by preparing anecdotes that demonstrate your ability to coach and develop team members. Dishoom values managers who genuinely care about their teams, so showing your big-hearted approach will set you apart.

✨Tip Number 4

Research the local Liverpool dining scene and be prepared to discuss how you can contribute to Dishoom's success in this competitive market. Showing your knowledge of the area will demonstrate your commitment to the role and the brand.

We think you need these skills to ace Floor Manager

Leadership Skills
Customer Service Excellence
Team Development and Coaching
Attention to Detail
High Volume Management
Operational Efficiency
Conflict Resolution
Communication Skills
Time Management
Problem-Solving Skills
Financial Acumen
Health and Safety Compliance
Adaptability in Fast-Paced Environments
Passion for Hospitality

Some tips for your application 🫡

Understand the Company Culture: Before applying, take some time to understand Dishoom's unique culture and values. Highlight your alignment with their commitment to quality, hospitality, and community in your application.

Tailor Your CV: Make sure your CV reflects your experience as a Floor Manager in high-volume environments. Emphasise your leadership skills, attention to detail, and any relevant achievements that demonstrate your ability to uphold high standards.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to making people happy. Use specific examples from your past experiences to illustrate how you embody the qualities Dishoom is looking for.

Showcase Your Team Spirit: In your application, mention your experience in coaching and developing team members. Dishoom values a big-hearted approach, so highlight instances where you've fostered a positive team environment or contributed to team success.

How to prepare for a job interview at Dishoom

✨Show Your Passion for Hospitality

Dishoom values a genuine commitment to making people happy. During the interview, express your passion for hospitality and share specific examples of how you've created memorable experiences for guests in your previous roles.

✨Demonstrate Leadership Skills

As a Floor Manager, you'll be leading a team. Highlight your leadership style and provide examples of how you've successfully coached and developed team members in a high-volume environment. This will show that you care about your people, which is crucial at Dishoom.

✨Emphasise Attention to Detail

Dishoom prides itself on quality and safety. Be prepared to discuss how you maintain high standards in service and operations. Share instances where your attention to detail has positively impacted guest satisfaction or team performance.

✨Align with Dishoom's Values

Research Dishoom's mission and values, particularly their focus on community and inclusivity. In your interview, mention how your personal values align with theirs and how you can contribute to their culture of 'Seva' (selfless service) and teamwork.

Floor Manager
Dishoom
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  • Floor Manager

    Liverpool
    Full-Time
    33900 - 44100 ÂŁ / year (est.)

    Application deadline: 2027-08-21

  • D

    Dishoom

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