Assistant General Manager - London in Westminster

Responsibilities

You have been working as an Assistant General Manager in a busy restaurant environment for at least the past year. You want to be part of a company that can help you flourish and become the best you can be. Working in partnership with the General Manager, your big-hearted approach will make coaching and developing other members of the team a natural focus. You are ready to be the General Manager's right arm; a natural leader, assuming responsibility to ensure the restaurant runs as it should in their absence. You're commercially savvy and bring ideas to the table, eager to develop your overall awareness and understanding further.

First-class service is your priority; always prepared to seek tough feedback, working closely with the General Manager to ensure you raise the standards every day and exceed everyone's expectations. We are proud to be recognised as one of the best places to work in Hospitality. Looking after people is at the core of what we do and we work hard to make life at Dishoom the best it can be.

As well as running busy sites with big teams, we also understand the importance of doing more. From planting trees with our teams in the UK & India, tying Rakhis with our guests, to our dedication to helping to feed children through Meal for a Meal. Since January 2024, we have donated 20 million meals and counting, with each Dishoom-walle contributing to 55 meals per shift!

How we'll support you:

• Financial: Free weekly wage advances and emergency cash. Access to our savings support & financial health planning tool. £150 monthly to spend when dining in Dishoom each month. Post this £150, 50% during the day, and 25% in the evening for you and up to 5 people.
• Healthcare: Cash plan. Enhanced family leave and pay, plus specific Dishoom-walle benefits for those growing little families.
• Mental & Physical: All Babus (Managers) are fully trained in mental health support & First Aid. Dedicated support from our confidential advice helpline – available to you or someone in your household – 24 hours a day, 365 days of the year. On demand GP appointments, free counselling sessions and life coaching through our wellness app. Free fitness sessions every month (including yoga and spin classes).
• Social: Calling all cricket fans, we have our very own Dishoom Premier League (an in‐house cricket tournament) where you get to compete with your team at Lord's. Team events across our cafes. Family Mela (Family summer festival); Huge Christmas celebration. Team members who work at Dishoom for 5 years are invited to attend Bombay Bootcamp – an incredible once‐in‐a‐lifetime guided tour of Bombay with our co‐founders. Plus, we host regular team events across our cafes.

What to expect:

• Free team meals every shift, plus all the Chai you can drink!
• Competitive salary per year. We pay on a monthly basis.
• A full‐time role working across 5 days, Monday – Sunday availability required.
• A weekly changing rota provided at least 6 days in advance.
• We're an all‐day dining Cafe, meaning our teams work a variety of daytime and evening shifts (not the usual always late nights!).
• Access to our award‐winning training programmes and support. We focus on your development from day one and proudly promoted 211 Dishoom‐wal‐es last year!
• The usual number of days holiday a year – paid for at your usual rate. Our sites are closed Christmas Day and Boxing Day, and if you have children, we'll provide one extra day to take them to their first day at school.
• No uniforms here – smart/casual and comfortable is key, and of course trainers are fine.

Team culture & expectations:

Have you got Seva? In Dishoom, we see every team member as valuable and important to ensuring the all‐around brilliant experience for our guests. Like any restaurant operation, our Babus' (Managers) are imperative to the success of our business. We genuinely couldn't do what we do without them! Dishoom is busy; circa 8,000 covers per site per week, with demanding shifts & first‐class service execution. We are lucky enough to have (quite regularly) people waiting to dine with us. But, with that comes managing wait times of up to 90 minutes in the most big‐hearted way, on top of the responsibility of huge teams to lead and nurture. However, at Dishoom on a busy evening shift, there is the support of multiple other Babus, plus 40-50 Dishoom‐wal‐es, all fully focused in their roles to support one another. Also, you are empowered to do the right thing when no one is looking. We never want to deter from our service standards, and aim to pursue unreasonable hospitality to our guests every day through Seva.