Floor Manager - London

Ideal candidate profile

• You have been working as a Floor Manager in a high‑volume, multi‑faceted bar/restaurant environment for the past few years.
• You’re first‑class in everything you do and want to find an environment that is as obsessive about quality as you are and help you flourish.
• You have an eye for detail; always upholding the highest standards and ensuring every shift is in the very safest pair of hands.
• You are a great leader who really cares about your people. Your big‑hearted approach will make coaching and developing other team members a natural focus.
• You have a genuine commitment to making people happy—guest and team alike—to ensure you have one of the happiest teams in the business and guests that turn into regulars and regulars into friends.

We are proud to be recognised as one of the best places to work in hospitality. Looking after people is at the core of what we do and we work hard to make life at Dishoom the best it can be. Since 2010, our restaurants have celebrated the Irani cafes and all of the food and drink of Bombay. We have Dishoom Cafes across London, Edinburgh, Manchester and Birmingham. Our Permit Rooms can be found in Brighton, Cambridge and Oxford, with our newest Bar‑Cafe opened in Portobello this Spring! Plus, we have kitchens across London to ensure our guests can enjoy our food at home.

As well as running busy sites with big teams, we also understand the importance of doing more. From planting trees with our teams in the UK & India, tying Rakhis with our guests, to our dedication to helping to feed children through Meal for a Meal. Since January 2024, we have donated 20 million meals and counting, with each Dishoom‑walle contributing to 55 meals per shift!

How we support you

At Dishoom, we care about supporting you and your well‑being (inside and outside of work). We tend to think about our team\’s well‑being in four different ways:

• Financial: Free weekly wage advances and emergency cash; access to our savings support & financial health planning tool; a monthly allowance to spend when dining in Dishoom each month (£100, with 50% during the day, and 25% in the evening).
• Healthcare: Access to our Healthcare cash plan; enhanced family leave and pay, plus specific Dishoom‑walle benefits for those growing families.
• Mental & Physical: All Babus (Managers) are fully trained in mental health support & First Aid; dedicated support through a confidential advice helpline available 24/7; on‑demand GP appointments, free counselling sessions and life coaching through our wellness app; free fitness sessions every month (including yoga and spin).
• Social: We host social events and an in‑house cricket tournament (Dishoom Premier League) at Lord’s; a growing company culture that brings teams (and families) together for festivals like Family Mela, huge Christmas celebration, and regular team events.

What to expect

• Free team meals every shift, plus all the chai you can drink!
• £42,000‑47,000 per year inclusive of tronc; paid monthly.
• A full‑time role working 5 days a week, with Monday‑Sunday availability required.
• Weekly rota provided at least 6 days in advance.
• We’re an all‑day dining café, meaning our teams work a variety of daytime and evening shifts (not the usual always late nights!).
• Access to our award‑winning training programmes and support. We focus on your development from day one and proudly promoted 211 Dishoom‑wal le ss last year!
• The usual number of days holiday per year—paid at your usual rate. Sites closed on Christmas Day and Boxing Day; if you have children, we provide an extra day for their first school day.
• No uniforms required—smart/casual and comfortable, trainers are fine.

Responsibilities

• Lead and nurture a team of 40‑50 staff across busy, high‑volume sites (≈8,000 covers per week).
• Maintain service standards, manage wait times (up to 90 minutes) in the most big‑hearted way.
• Coach and develop team members and foster a culture of high quality, safety and guest satisfaction.
• Work full‑time from Monday to Sunday, with a weekly rota scheduled at least 6 days in advance.
• Collaborate with other Babus to support each other and promote unreasonable hospitality.

Qualifications

• Prior experience as a Floor Manager in a high‑volume bar/restaurant environment.
• Strong service orientation and commitment to first‑class standards.
• Detail‑oriented, upholding the highest quality and safety standards.
• Leadership skills with a caring, big‑hearted approach to coaching.
• Ability to maintain guest and team happiness, turning regulars into friends.

If you have the Seva (spirit) Dishoom is looking for, apply early to join our vibrant team. We value every team member as vital to delivering an all‑around brilliant experience.