Floor Manager - Kensington, London in City of Westminster

Ideal Candidate
You have been working as a Floor Manager in a high-volume, multi-faceted bar/restaurant environment for the past few years. You’re first-class in everything you do and want to find an environment that is as obsessive about quality as you are to help you flourish. You have an eye for detail; you always uphold the highest standards and ensure every shift is in the safest hands. You’re a great leader who really cares about your people, and your big-hearted approach makes coaching and developing other members of the team a natural focus. You have a genuine commitment to making people happy – guests and team alike – so you help create one of the happiest teams in the business and guests that turn into regulars and friends.

About Dishoom
We are proud to be recognised as one of the best places to work in hospitality. Looking after people is at the core of what we do and we work hard to make life at Dishoom the best it can be. Since 2010, our restaurants have celebrated the Irani cafés and all of the food and drink of Bombay. We have Dishoom cafés across London, Edinburgh, Manchester, Birmingham and Glasgow. Our Permit Rooms can be found in Brighton, Cambridge and Oxford, with our newest Bar-Cafe opened in Portobello this spring! Plus, we have kitchens across London to ensure our guests can enjoy our food at home.

Community & Sustainability
Running busy sites with big teams, we also understand the importance of doing more. We plant trees with our teams in the UK and India, tie Rakhis with our guests, and dedicate ourselves to helping feed children through Meal for a Meal. Since January 2024, we have donated 20 million meals, with each Dishoom-walle contributing to 55 meals per shift.

How we’ll support you
At Dishoom, we care about supporting you and your well-being (inside and outside of work). With this, we tend to think about our team's well-being in four different ways:

• Financial
  Free weekly wage advances and emergency cash. Access to our savings support & financial health planning tool. £100 monthly to spend when dining in Dishoom each month. Post this £100, 50% during the day, and 25% in the evening for you and up to 5 people. Access to our Healthcare cash plan. Enhanced family leave and pay, plus specific Dishoom-walle benefits for those growing little families.
• Mental & Physical
  All Babus (Managers) are fully trained in mental health support & First Aid. Dedicated support from our confidential advice helpline – available to you or someone in your household – 24 hours a day, 365 days of the year. On-demand GP appointments, free counselling sessions and life coaching through our wellness app. Free fitness sessions every month (including yoga and spin classes). Calling all cricket fans, we have our very own Dishoom Premier League (an in-house cricket tournament) where you get to compete with your team at Lord’s.
• Social Events
  We’re a growing company and love nothing more than bringing our teams (and families) together to celebrate everyone's hard work across the year. You’ll be invited to our Family Mela (family summer festival) and huge Christmas celebration. Plus, we host regular team events across our cafés. Team members who work at Dishoom for 5 years are invited to attend Bombay Bootcamp – an incredible once-in-a-lifetime guided tour of Bombay with our co-founders (over 200 people attended last year).

What to Expect
Free team meals every shift, plus all the Chai you can drink. £42,000 - £47,000 inclusive of Tronc. We pay on a monthly basis. A full-time role working across 5 days, Monday - Sunday availability required. A weekly changing rota provided at least 6 days in advance. We’re an all-day dining café, meaning our teams work a variety of daytime and evening shifts (not the usual always late nights!). Access to our award-winning training programmes and support. We focus on your development from day one and proudly promoted 211 Dishoom-walies last year! The usual number of days holiday a year – paid for at your usual rate. Our sites are closed Christmas Day and Boxing Day, and if you have children, we’ll provide one extra day to take them to their first day at school. No uniforms here – smart/casual and comfortable is key, and of course trainers are fine.

Have you got Seva?
In Dishoom, we see every team member as valuable and important to ensuring the all-around brilliant experience for our guests. Like any restaurant operation, our Babus (Managers) are imperative to the success of our business. We genuinely couldn’t do what we do without them! Dishoom is busy; circa 8,000 covers per site per week, with demanding shifts & first-class service execution. We are lucky enough to have (quite regularly) people waiting to dine with us. But, with that comes managing wait times of up to 90 minutes in the most big-hearted way, on top of the responsibility of huge teams to lead and nurture. However, at Dishoom on a busy evening shift, there is the support of multiple other Babus, plus 40-50 Dishoom-walies, all fully focused in their roles to support one another. Also, you are empowered to do the right thing when no one is looking. We never want to deter from our service standards, and aim to pursue unreasonable hospitality to our guests every day through Seva.