At a Glance
- Tasks: Lead a vibrant dining team and ensure exceptional guest experiences.
- Company: Join Dishoom, a beloved restaurant known for its warm atmosphere.
- Benefits: Enjoy weekly wage advances, dining credits, and comprehensive health support.
- Other info: Opportunities for career growth and unique team events await you.
- Why this job: Be part of a dynamic team that values quality and customer happiness.
- Qualifications: Experience as a Floor Manager in a busy restaurant environment.
The predicted salary is between 39000 - 44000 £ per year.
In Dishoom, our managers (Babus) are vital to delivering a brilliant experience for our guests. With around 8,000 covers per site per week, each shift is demanding but rewarding. You will be at the helm of a large team, guiding service standards and managing long wait times with a big-hearted, customer-focused approach.
Responsibilities and Qualifications
- Several years of experience as a Floor Manager in a high-volume, multi-faceted bar/restaurant environment.
- Strive for first-class performance and an obsessive focus on quality.
- Sharp eye for detail, always upholding the highest standards and ensuring every shift is safe and well-managed.
- Lead with genuine care for people, coaching and developing team members naturally.
- Commit to guest and team happiness, creating a supportive atmosphere that turns first-time diners into regulars.
Benefits and Support
- Financial: weekly wage advances, emergency cash, savings support, financial health planning tool, and a monthly £100 dining credit (50% in the day, 25% in the evening).
- Healthcare: cash-based plan.
- Family: enhanced family leave, benefits for growing families.
- Mental & Physical: fully trained in mental health support & first aid, access to a confidential helpline, on-demand GP appointments, free counselling, life coaching and free fitness sessions.
- Social: in-house cricket tournament, Family Mela, Christmas celebration, and regular team events.
- Annual training programme and career development opportunities, with a strong promotion track record.
Working Conditions
- Salary: £39,000 – £44,000 per year inclusive of tronc.
- Full-time role, 5 days a week; Monday–Sunday availability required.
- Weekly rota provided at least 6 days in advance.
- All-day dining café: variable daytime and evening shifts.
- Paid holidays at full rate; sites closed on Christmas Day and Boxing Day; one extra day for parents to take their children to school.
- No uniform: smart/casual attire is acceptable, and trainers are fine.
Team Recognition
After 5 years at Dishoom, team members receive an invitation to Bombay Bootcamp – a guided tour of Bombay with the founders.
Floor Manager - Lead a High-Volume Dining Team in Birmingham employer: Dishoom Limited
At Dishoom, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values genuine care for our team and guests alike. With competitive benefits including financial support, mental health resources, and a strong focus on employee development, we create an environment where every team member can thrive. Join us in a dynamic setting where your leadership will not only enhance service standards but also foster lasting relationships with both colleagues and customers.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager - Lead a High-Volume Dining Team in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Dishoom's vibe online. Understanding their values and how they treat their team can help you connect better during your chat.
✨Tip Number 2
Practice your people skills! As a Floor Manager, you'll be leading a big team. Think of examples from your past where you've successfully managed a team or handled a tricky situation with customers. This will show you're ready for the challenge!
✨Tip Number 3
Be prepared to talk about quality! Dishoom is all about first-class performance. Have some stories ready that highlight your attention to detail and commitment to maintaining high standards in a busy environment.
✨Tip Number 4
Don’t forget to ask questions! Show your interest by asking about team development opportunities or how they support staff wellbeing. It’s a great way to demonstrate that you care about both guests and your future team.
We think you need these skills to ace Floor Manager - Lead a High-Volume Dining Team in Birmingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you genuinely care about delivering a brilliant experience for our guests and leading a high-volume team.
Highlight Relevant Experience:Make sure to showcase your previous experience as a Floor Manager in a busy bar or restaurant. We’re looking for someone with a sharp eye for detail and a commitment to quality, so don’t hold back on those achievements!
Be Personable:Remember, we value genuine care for people. Use your application to demonstrate how you’ve coached and developed team members in the past. A friendly, customer-focused approach is key to turning first-time diners into regulars!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Dishoom Limited
✨Know the Dishoom Vibe
Before your interview, get familiar with Dishoom's unique atmosphere and values. Understand their commitment to guest happiness and how they create a supportive environment. This will help you align your answers with their culture and show that you're genuinely interested in being part of the team.
✨Showcase Your Leadership Skills
As a Floor Manager, you'll be leading a large team. Prepare examples from your past experiences where you've successfully managed high-pressure situations or coached team members. Highlight your ability to maintain service standards while keeping the team motivated and engaged.
✨Demonstrate Attention to Detail
Dishoom prides itself on quality and safety. Be ready to discuss how you ensure high standards in a busy environment. Share specific instances where your sharp eye for detail made a difference, whether it was in service, cleanliness, or team performance.
✨Emphasise Guest Experience
Talk about your approach to creating memorable dining experiences. Discuss strategies you've used to manage long wait times or resolve guest complaints effectively. Show that you understand the importance of turning first-time diners into regulars through exceptional service.
