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- Tasks: Lead and deliver impactful customer education programmes across EMEA.
- Company: Join a dynamic team at Disguise, a leader in innovative technology.
- Benefits: Enjoy unlimited paid time off, hybrid working, and mental health support.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by empowering users with world-class learning experiences.
- Qualifications: 5+ years in customer education and strong knowledge of Disguise products.
The predicted salary is between 55000 - 65000 £ per year.
Location: London (Southwark HQ – minimum 3 days per week)
Reports into: Head of Customer Education
Contract: Full Time
About the role
We are looking for a highly motivated and experienced Customer Education Manager to lead and deliver world-class learning experiences across the EMEA region. The successful candidate will play a key role in driving customer and partner success through impactful education programmes that increase product adoption, deepen engagement, and build long-term advocacy. Acting as a bridge between Disguise and our global user community, you will ensure that every learning interaction delivers value and empowers users to achieve exceptional results.
What you will do
- Lead and support the delivery of customer education programmes across EMEA, ensuring global consistency and high standards.
- Contribute to the development and continuous improvement of training programmes, certification pathways, and learning resources.
- Create and collaborate on high-quality educational content, including tutorials, documentation, and blended learning experiences.
- Deliver training sessions (virtual and in-person), adapting content to suit a range of technical skill levels.
- Act as a subject matter expert during training engagements, representing Disguise at customer sites and industry events.
- Gather and share feedback to continuously improve training content and delivery.
- Work closely with the Head of Customer Education to manage and optimise the LMS platform (e.g. Docebo), ensuring accuracy and usability.
- Track learner progress and use insights to refine learning strategies and priorities.
- Support internal training initiatives to upskill Disguise teams and ensure alignment with global standards.
- Collaborate with cross-functional teams (Sales, Marketing, Technical Services, Support, Project Management) to align on priorities and delivery.
- Support resource planning and coordination for training programmes.
- Stay up to date with Disguise products, customer workflows, and industry trends to ensure content remains relevant and forward-looking.
- Contribute to broader Customer Excellence initiatives and support key customer projects where required.
Experience we are looking for
- 5+ years’ experience in customer education, training, or a related role.
- Strong knowledge of Disguise products, workflows, and customer use cases.
- Experience designing and delivering training programmes for technical audiences.
- Proven experience working cross-functionally in a global environment.
- Proven experience working across a range of client, media, and on-site environments, with the ability to adapt to different locations, setups, and working conditions.
Skills, behaviours and values we are looking for
- Ability to understand and apply technical concepts, terminology, and systems in both theory and hands-on use.
- Capable of operating Disguise technology at an advanced level, with a commitment to continuously learning and evolving technical expertise.
- Excellent communication and presentation skills: confident delivering training in English and engaging diverse audiences.
- Strong instructional and content development skills: able to create clear, engaging, and effective learning materials in English.
- Ability and desire to travel; confident, trustworthy, and self-directed, with the ability to work independently on-site and overseas.
- High attention to detail: ensures accuracy, consistency, and quality across all content and delivery.
- Strong collaboration: works effectively across teams and geographies.
- Proactive and driven: takes ownership of initiatives and continuously seeks improvement.
- Adaptable: able to manage multiple priorities and adjust to changing needs.
Our benefits
- Unlimited Paid Time Off – with minimum time you must take set at 20% above statutory.
- Hybrid working between home and our offices (dependent on role and location).
- Mental health and wellbeing support – subscription to the Calm app, mental health first-aid buddies, employee assistance programmes.
- Gig allowance – £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries.
- Belonging policies – including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning.
- Training, coaching & mentoring.
Manager Customer Education - EMEA employer: Disguise
Contact Detail:
Disguise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager Customer Education - EMEA
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend events, webinars, or even local meetups. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your work and achievements. This is your chance to shine and demonstrate how you can add value to the role.
✨Tip Number 3
Prepare for interviews by researching the company and its products. Understand their customer education needs and think about how you can contribute. Tailor your responses to show you’re the perfect fit for the Manager, Customer Education role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Manager Customer Education - EMEA
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Education Manager role. Highlight your experience in customer education and how it aligns with our mission at StudySmarter. We want to see how you can bring value to our team!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your ability to design and deliver training programmes. We love seeing how you’ve made an impact in previous roles.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is not only qualified but also a great fit for our culture. Share your passion for education and how you connect with diverse audiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Disguise
✨Know Your Stuff
Make sure you have a solid understanding of Disguise products and customer workflows. Brush up on technical concepts and be ready to discuss how you've applied them in previous roles. This will show that you're not just familiar with the theory but can also operate at an advanced level.
✨Tailor Your Approach
Since you'll be delivering training to diverse audiences, think about how you can adapt your communication style. Prepare examples of how you've successfully engaged different groups in the past. This will demonstrate your ability to connect with various skill levels and backgrounds.
✨Showcase Your Collaboration Skills
Be ready to discuss your experience working cross-functionally. Highlight specific projects where you collaborated with teams like Sales or Marketing. This will illustrate your ability to work effectively across geographies and departments, which is crucial for this role.
✨Feedback is Key
Talk about how you've gathered and implemented feedback in your previous training programmes. Share examples of how you've used insights to refine content and delivery. This shows that you're proactive and committed to continuous improvement, aligning perfectly with the company's values.