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- Tasks: Lead global operations, ensuring excellence in supply chain, IT, and facilities management.
- Company: Disguise creates immersive experiences for top brands like Disney and Netflix.
- Benefits: Enjoy unlimited paid time off, hybrid working, and mental health support.
- Why this job: Join a diverse team at the forefront of entertainment technology with a focus on innovation.
- Qualifications: 10+ years in senior operational roles, expertise in supply chain and IT systems required.
- Other info: Work in a vibrant London HQ with a global remit and a commitment to employee growth.
The predicted salary is between 72000 - 108000 £ per year.
Disguise is at the forefront of live and virtual experiences, leading in software and hardware solutions for spectacular productions across various media.
Role Overview
The Director/VP of Operations oversees operational functions including Supply Chain, Fulfillment, Logistics, IT Infrastructure & Security, and Facilities. The role ensures business continuity, service excellence, and scalable infrastructure, reporting to the COO and working within the Business Excellence COE. The ideal candidate is strategic, cross-functional, and experienced in global operations, leading and developing international teams.
Key Responsibilities
- Define operational strategy across supply chain, IT, logistics, and facilities.
- Build and lead global teams with clear KPIs for excellence and efficiency.
- Align operational capabilities with commercial goals in partnership with Product, Sales, and Customer teams.
Additional Responsibilities
- Lead global product fulfillment, procurement, and vendor relationships.
- Oversee IT systems security, availability, and cybersecurity frameworks.
- Manage facilities, workplace services, and automation initiatives.
- Ensure compliance with regulations and standards like GDPR, ISO27001, SOC2.
- Lead and develop a talented team, fostering growth and high performance.
Key Metrics & Success Indicators
- Fulfillment accuracy, inventory turnover, cost-to-serve.
- IT uptime, ticket resolution, cybersecurity incidents.
- Facilities risk mitigation, audit scores.
- Procurement savings, supplier performance.
- Employee satisfaction and experience.
Required Skills & Experience
- 10+ years in senior operational leadership, in manufacturing, tech, SaaS, hardware.
- Expertise in supply chain, IT systems, infrastructure, facilities.
- Knowledge of cybersecurity, risk management, compliance.
- Strong leadership and stakeholder management skills.
- Experience with tools like NetSuite, Salesforce, Power BI, Jira, ISMS.
Reporting & Governance
Part of Business Excellence COE, reporting to COO, supporting customer excellence. Collaborate with Legal, Finance, People, and Systems teams.
About Disguise
Disguise creates immersive visual experiences, partnering with top entertainment brands worldwide, including Disney, Netflix, and Adele, delivering next-generation entertainment solutions. We value diversity, inclusion, and authenticity, fostering a workplace where everyone belongs and can thrive.
Our Values
Honest, Evolutionary, Fearless, Resilient, Belonging.
Our Benefits
Global benefits including unlimited paid time off, hybrid working, mental health support, industry tickets, inclusive policies, and professional development.
Director of Business Operations employer: Disguise
Contact Detail:
Disguise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Business Operations
✨Tip Number 1
Familiarise yourself with the latest trends in operational excellence, particularly in supply chain and IT systems. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in global operations. Attend relevant conferences or webinars to connect with potential colleagues and gain insights into the challenges and innovations in the field.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully built and led teams in the past. Be ready to share specific examples of how you've aligned operational capabilities with commercial goals, as this is crucial for the role.
✨Tip Number 4
Research Disguise's recent projects and partnerships, especially with major entertainment brands. Understanding their business model and values will help you articulate how your experience aligns with their mission during the interview process.
We think you need these skills to ace Director of Business Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational leadership, particularly in manufacturing, tech, or SaaS. Emphasise your expertise in supply chain management, IT systems, and facilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strategic vision for operations. Mention specific achievements in previous roles that align with the responsibilities outlined in the job description, such as leading global teams or improving operational efficiency.
Highlight Key Metrics: In your application, include quantifiable metrics that demonstrate your success in previous positions. For example, mention improvements in fulfillment accuracy, cost savings in procurement, or employee satisfaction scores.
Showcase Leadership Skills: Illustrate your leadership style and how you've developed high-performing teams. Provide examples of how you've aligned operational capabilities with commercial goals and fostered a culture of excellence.
How to prepare for a job interview at Disguise
✨Understand the Company Culture
Before your interview, take some time to research Disguise's values and culture. They emphasise diversity, inclusion, and authenticity, so be prepared to discuss how your own values align with theirs.
✨Showcase Your Leadership Experience
As a Director of Business Operations, you'll need to demonstrate strong leadership skills. Prepare examples of how you've successfully led teams, managed cross-functional projects, and driven operational excellence in previous roles.
✨Be Ready to Discuss Metrics
The role involves key metrics like fulfillment accuracy and IT uptime. Be prepared to talk about how you've used data to drive decisions and improve performance in your past positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about challenges you've faced in operations and how you overcame them, particularly in areas like supply chain management and compliance.
