People Operations Lead in London

Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events.

Location: London, UK

Reports into: VP People and Transformation

Contract: Full Time (hybrid - 3 days in London Office)

Salary Band: £50-60K (pending experience)

About the role

This role exists to be the anchor for People Operations - to ensure our people operations are trusted, human, and effective, especially when things are moving fast or getting complex. You own the delivery and integrity of HR services globally, with particular depth in Employee Relations, ethical decision-making, and execution excellence. You balance empathy with decisiveness, and you know when to listen - and when to act.

You’ll be part of a newly formed team, and you’ll work alongside:

• a People Experience Lead shaping culture and meaning
• a Talent Management Lead shaping how people join us, grow, and evolve
• a Total Reward Lead owning compensation and benefits
• a VP focused on organisational design, change, and the future

Together, you form a People team that is human, credible, and modern.

What you will do

• Own and lead People Operations & HR Services end-to-end
• Be the primary owner of Employee Relations across regions - calmly, fairly, and confidently
• Ensure people processes are compliant, ethical, and consistently delivered across countries
• Oversee core people services: contracts, lifecycle events, policies, and case management
• Act as a trusted partner to leaders during sensitive, high-stakes moments
• Partner closely with Legal, Finance, and external providers
• Keep a clear eye on execution - making sure things land, not just start

You’ll be the People professional who:

• Doesn’t let things fester
• Brings clarity where there’s ambiguity
• Builds relationships that make hard conversations possible
• Is trusted with sensitive information because you handle it with care and integrity
• Understands the importance of strong relationships
• Quietly ensures the machine runs because the humans matter

This is a role for someone who finishes things and leads with curiosity and connection, not assumption.

Experience

• Strong background in Global People Operations / HR Services
• Comfortable working across multiple countries and legal contexts (APAC, EMEA, AMERICAS)
• Deep experience handling Employee Relations cases with confidence and care
• Experience using HR systems and ER case management tools (e.g. Lattice, HR Acuity or similar)
• Experience navigating GDPR, data protection, and ethical boundaries

Skills, behaviours and values we are looking for

This role will suit someone who is:

• Personally invested in why Disguise exists (the intersection of art, tech and humanity to create the next era of immersive experiences)
• Comfortable with pace and change
• Values human connection as much as operational excellence
• Drawn to the unordinary, the creative, the untested
• Curious, thoughtful, and community-centric

Growth & Progression

This role is designed for someone interested to step into deeper leadership, as the business evolves over the next 12–18 months.

In short

This is a role for someone who builds trust quietly and wants to shape how people experience work at a creative, fast-moving company. If that sounds like you - you’ll feel at home here.

About Disguise

Disguise is the industry‑leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real‑time spectacle. We partner with the biggest entertainment brands and companies in the world to deliver the A‑list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment.

Our values

• Honest. We are real with ourselves and our clients and share our ideas with openness and transparency.
• Evolutionary. We innovate using our user’s ever‑changing needs so our technology remains ahead‑of‑the‑game.
• Fearless. We take the best path, not the easiest, and innovate where it’s right, not where it’s simplest.
• Resilience. We don’t give up until we find the right solution, even if it means going outside our remit.
• Belong. We create an environment where everyone feels like they belong and is empowered to do their best work.

We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include:

• Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
• Hybrid working between home and our offices (dependent on role and location)
• Mental health and wellbeing support - subscription to the Calm app, mental health first‑aid buddies, employee assistance programmes
• Gig allowance – £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries
• Belonging policies – including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning
• Training, coaching & mentoring