At a Glance
- Tasks: Provide technical support across schools and resolve IT issues proactively.
- Company: Join Discovery Schools Trust, a respected partnership of schools in Leicestershire.
- Benefits: Enjoy competitive salary, flexible working, and professional development opportunities.
- Other info: Be part of a vibrant team committed to inclusive excellence and innovation.
- Why this job: Make a real difference in education while having fun and growing your skills.
- Qualifications: Experience in IT support and a passion for helping others.
The predicted salary is between 28605 - 31029 £ per year.
Salary: Grade 8 Pay Points NJC15 - NJC18 (£28,605 - £31,029) Approx Starting Salary of £29,550
Hours: Full-time; 37 hours per week and 52 weeks per year
Working pattern: Monday to Friday, 08:00 - 16:00
Contract Type: Permanent
Responsible to: IT Service Manager
Location: Trust Central Office; other Trust locations may be possible if approved in advance. Travel to other Trust locations is required most days.
Key Relationships/Liaison with: Service Desk Technicians, Field Technicians, IT Service Manager, Cluster Leaders, Head of IT and Trust Colleagues
Job Purpose: The main purpose of the role is to deliver resolutions to problems and resolve or further escalate tickets from the Service Desk, ensuring proactive steps are taken to avoid disruption in the first place wherever possible.
Job Overview: We are seeking a proactive and customer-focused Field Technician to join our IT team, providing technical support across our Trust schools. The role involves monitoring systems, responding to and resolving IT support requests, supporting cloud-based services, networks and end-user devices, and assisting with IT projects during busy periods. As an experienced member of the team, you will also help develop junior colleagues, contribute to knowledge base documentation, and work closely with staff to ensure technology supports effective teaching and learning.
Main Duties and Responsibilities:
- Proactive checking of systems and alerts.
- Triage, resolution and escalation of tickets assigned by IT colleagues.
- Creation of / updates to knowledge base articles.
- Reporting of ‘problems’ and ‘incidents’ as found working on tickets.
- Assisting colleagues at Trust Schools during periods of busy project work; usually during school holidays.
- Attend central team meetings, as required.
- Provide support to external service users as appropriate.
- Develop knowledge and expertise in PedTech and how it can be used to raise outcomes for children.
Experience:
- Supporting people in any context; personally or professionally
- Experience in a similar role inside or outside of education is desirable
- Technical IT experience at least at first line level, ideally second line, ongoing training will be provided
Skills and Knowledge:
- Able to prioritise work according to need.
- Ability to remain calm under pressure.
- A basic understanding of business applications such as Outlook, Excel, Powerpoint, Teams, etc.
- Ability to use IT confidently at an end user level.
- Understanding of GDPR and ability to remain compliant with.
- Effective communication and interpersonal skills.
- Ability to build effective working relationships.
Personal Qualities:
- Desire to learn about IT systems and services according to the needs of the Trust
- Commitment to getting the best outcomes for all pupils and promoting the ethos and values of the school
- Ability to work under pressure and prioritise effectively
- Commitment to maintaining confidentiality at all times
- Commitment to safeguarding and equality
Why Join Us?
- Ongoing professional development opportunities.
- Access to learning networks and visits to other organisations.
- Supportive leadership and a highly committed team.
- A role which has the opportunity to make a real difference whilst having fun.
- An established Central Services Team who support schools and wider colleagues.
Work-Life & Wellbeing Benefits:
- Flexible working options.
- Employee Assistance Programme (EAP).
- Defined benefit pension scheme.
- Be an integral member of the team in a vibrant Trust.
- Create an outstanding learning environment for the success of all of our children.
- Play a significant part in continuing to develop our Trust.
Additional Perks:
- Annual incremental pay increases within the pay scale.
- Cycle-to-work scheme.
- Gym discounts.
- Eyecare vouchers.
- Dental support.
- Retail discounts.
- Free parking.
Equal Opportunities & Accessibility: We welcome enquiries from everyone and value diversity in our workforce. Applications are welcome from all sections of the community regardless of gender identity, ethnic origin, disability, age or sexual orientation.
Safeguarding Statement: We are committed to safeguarding our pupils; therefore, the successful applicant will require an Enhanced Disclosure from the Disclosure and Barring Service (DBS) and references.
IT Field Technician (DST121BC) employer: Discovery Schools Academies Trust Ltd
At Discovery Schools Trust, we pride ourselves on being a values-led organisation that prioritises the growth and development of our employees. As a Trust Finance Officer, you will benefit from ongoing professional development opportunities, a supportive leadership team, and a vibrant work culture that encourages collaboration and innovation. With flexible working options, a comprehensive employee assistance programme, and various perks such as free childcare and gym discounts, you'll find a fulfilling and rewarding environment where your contributions directly impact the educational success of our pupils.
Contact Details:
Discovery Schools Academies Trust Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Technician (DST121BC)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Discovery Schools Academies Trust Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Discovery Schools Academies Trust Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Discovery Schools Academies Trust Ltd!
✨Direct Apply to Discovery Schools Academies Trust Ltd
Let's not forget to apply directly through the Discovery Schools Academies Trust Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Field Technician (DST121BC)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Discovery Schools Academies Trust Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Discovery Schools Academies Trust Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Discovery Schools Academies Trust Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
