At a Glance
- Tasks: Be the friendly voice guiding customers through memberships and bookings.
- Company: Join a caring team at Your Leisure, dedicated to community and customer happiness.
- Benefits: Enjoy free membership, discounts, professional development, and generous leave options.
- Other info: Dynamic environment with opportunities for growth and a supportive team culture.
- Why this job: Make a real impact by helping others lead happier, healthier lives.
- Qualifications: Previous customer service experience and great communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
The Role:
- Friendly voice and welcoming first point of contact for members and visitors.
- Support new and existing memberships.
- Guide customers through course bookings.
- Handle cancellations and general enquiries.
- Promote services, current offers, and upcoming events.
- Make proactive calls to showcase what we do.
- Build positive relationships and champion the brand.
Qualifications:
- Previous customer service or sales experience.
- A confident, warm telephone manner.
- Great communication skills – written and verbal.
- Quick learning ability with digital systems.
- A love for organisation and getting the details right.
- A positive attitude that helps others feel supported.
Working Hours:
- Tuesday: 13:00 – 18:00
- Wednesday: 14:30 – 19:30
- Thursday: 08:00 – 13:00
- Friday: 13:00 – 18:00
- Weekends (1 in 4): 09:30 – 16:00. Thursday and Friday off when working at the weekend.
Benefits:
- Free "Groove" Membership
- Family & Friends discounts
- Discounted treatments – Your Spa
- Childcare discounts
- Continual professional development
- Long service reward scheme
- Holiday purchase scheme & volunteering leave
- Generous company sick pay
- Employer contribution pension scheme
- Employee assistance – independent and confidential advice and support service
Working with Your Leisure means being part of a team that genuinely cares about its staff, its customers, and the communities we serve. You won't just do a job – you'll make an impact. If you're ready to dive in, grow with us, and help people lead happier and healthier lives, we'd love to hear from you. Your Leisure is committed to safeguarding children and promoting their welfare. The successful candidate will be required to undertake a DBS check.
Customer Experience Advisor in Ramsgate employer: Discovery Inc
Working with Your Leisure as a Customer Experience Advisor offers a unique opportunity to be part of a caring team dedicated to enhancing the lives of our members and the community. With benefits like free membership, professional development, and a supportive work culture, you will not only thrive in your role but also contribute to meaningful change. Join us in creating positive experiences while enjoying flexible hours and generous employee perks that prioritise your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Ramsgate
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Discovery Inc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Discovery Inc and let us see your personality shine through!
We think you need these skills to ace Customer Experience Advisor in Ramsgate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Discovery Inc.
Get Familiar with Our Brand:Before applying, take some time to learn about Discovery Inc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Discovery Inc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Discovery Inc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Discovery Inc will surely appreciate.
