At a Glance
- Tasks: Lead a dynamic team in a flagship Harry Potter shop, ensuring an unforgettable retail experience.
- Company: Join the iconic Warner Bros. Discovery family and be part of something magical.
- Benefits: Earn £16.80/hour, enjoy 25 days holiday, and access exclusive subscriptions and discounts.
- Other info: Flexible full-time hours with opportunities for growth in a vibrant environment.
- Why this job: Be at the forefront of retail innovation while inspiring and coaching a passionate team.
- Qualifications: Experience in retail leadership and a passion for motivating others is essential.
The predicted salary is between 35000 - 40000 £ per year.
Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with world‑class retail standards, creating a destination that delights fans from around the world.
What's In It For You
- £16.80 per hour
- 25 days holiday (pro‑rata)
- GymPass
- HBO Max & Discovery+ Subscription with exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
- Staff discounts on Studio Tour tickets, retail, food and beverage
- Access to Friends and Family events
- Option to join our pension and private healthcare schemes
Your Role Accountabilities
- Run the shopfloor and back‑of‑house areas on shift, ensuring clear priorities, effective deployment and smooth workflows throughout the day.
- Maintain a strong physical presence on the shopfloor, responding quickly to trading demands, queues, replenishment needs and guest issues.
- Coordinate shopfloor and stockroom activity to ensure product availability, efficient stock movement and minimal disruption to trading.
- Set and maintain standards across service, presentation, cleanliness and safety, addressing issues immediately and constructively.
- Lead and direct colleagues during peak periods, reallocating resources as needed to support customer flow and operational demands.
- Coach colleagues in the moment, reinforcing service expectations, product knowledge and brand behaviours.
- Support onboarding and buddying of new starters, ensuring they can confidently operate in both shopfloor and back‑of‑house environments.
- Act as first point of escalation for operational issues, resolving where possible and escalating appropriately.
- Champion health & safety, loss prevention and compliance, ensuring procedures are followed at all times.
Skills & Qualifications
- Experience as a Team Leader, Supervisor or Senior Sales Assistant in a fast‑paced retail environment.
- Passion for coaching, developing and motivating others.
- Strong customer‑service focus with confidence leading large teams.
- Great communication skills and a proactive, hands‑on leadership style.
- Experience across both shopfloor and back‑of‑house operations.
- Comfortable using POS and retail systems.
Working Pattern
This is a full‑time role, 40 hours per week, on a seven‑day rota including weekends and Bank Holidays. Working hours are between 7 am and 10 pm.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you are a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Retail Team Leader employer: Discovery, Inc. (Formerly Scripps Networks Interactive)
Join the vibrant team at our flagship Harry Potter Shop on Oxford Street, where we blend iconic storytelling with exceptional retail standards. Enjoy a competitive hourly wage of £16.80, generous holiday allowance, and unique perks like GymPass and exclusive access to HBO content. With a strong focus on employee development and a culture that champions inclusion, this is an exciting opportunity to lead a passionate team in a dynamic environment that celebrates creativity and customer engagement.
Contact Details:
Discovery, Inc. (Formerly Scripps Networks Interactive) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, dive into what makes the Harry Potter Shop unique. Familiarise yourself with their values and how they blend storytelling with retail. This will help you connect your experience to their mission.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved issues on the shopfloor. Be ready to share these during your interview to showcase your hands-on leadership style.
✨Tip Number 3
Show off your customer service skills! Prepare to discuss how you've handled customer queries or improved service in past roles. Highlighting your proactive approach will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the team at the Harry Potter Shop. Don’t miss out!
We think you need these skills to ace Retail Team Leader
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and the Harry Potter brand shine through. We want to see how much you love creating memorable experiences for customers!
Highlight Relevant Experience:Make sure to mention any previous roles as a Team Leader or Supervisor in retail. We’re looking for those hands-on skills that show you can lead a team and manage the shopfloor effectively.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Discovery, Inc. (Formerly Scripps Networks Interactive)
✨Know the Brand Inside Out
Before your interview, dive deep into the Harry Potter universe and the brand's values. Familiarise yourself with the shop's mission to blend storytelling with retail. This will not only impress your interviewers but also show your genuine passion for the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team in a fast-paced environment. Highlight how you motivated your colleagues and handled challenges on the shopfloor. This is crucial for a Retail Team Leader position!
✨Demonstrate Customer Service Excellence
Think of specific instances where you went above and beyond for customers. Be ready to discuss how you would maintain high service standards and handle guest issues effectively. This aligns perfectly with the role's focus on customer satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about the shop's operations, team dynamics, and future goals. This shows your interest in the role and helps you understand how you can contribute to the team's success. Plus, it gives you a chance to assess if this is the right fit for you!
