At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for visitors.
- Company: Join the iconic Warner Bros. Discovery team at the Harry Potter Shop.
- Benefits: Earn £13.99 per hour, enjoy 25 days holiday, and access exclusive subscriptions.
- Other info: Full training provided; dynamic environment with opportunities for growth.
- Why this job: Be part of a magical retail experience that delights fans every day.
- Qualifications: Passion for customer service and a positive, friendly attitude are key.
The predicted salary is between 13.99 - 13.99 £ per hour.
Welcome to Warner Bros. Discovery. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next. From brilliant creatives to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role... Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with world-class retail standards, creating a destination that delights fans from around the world. We're looking for enthusiastic and customer-focused Retail Assistants to bring this experience to life on the shopfloor every day. In this role, you'll be the face of the store - welcoming customers, delivering memorable service and working at pace to keep the shop running smoothly during busy trading periods.
What's In It For You...
- £13.99 per hour
- 25 days holiday (pro-rata)
- GymPass
- HBO Max & Discovery+ Subscription as well as exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
- Staff discounts on Studio Tour tickets, retail, food and beverage
- Access to Friends and Family events
- Option to join our pension and private healthcare schemes
Your Role Accountabilities...
- Deliver warm, friendly and engaging customer service, ensuring every visitor feels welcomed and valued.
- Create memorable, personalised experiences that inspire customers to return again and again.
- Engage customers confidently, offering product knowledge and assistance to support their visit.
- Maintain high shopfloor standards, ensuring products are well presented and the environment is clean and inviting.
- Work with pace and efficiency to replenish stock and maintain product availability throughout the day.
- Support back-of-house activity, including delivery processing, stock organisation and replenishment.
- Adapt quickly to changing priorities during busy periods, remaining calm and positive at all times.
- Follow all health & safety, loss prevention and cash handling procedures.
Skills & Qualifications...
- Passion for delivering great customer service.
- Positive, friendly and enthusiastic attitude.
- Ability to work at pace whilst maintaining accuracy and attention to detail.
- Strong teamwork and communication skills.
- Comfortable working in a fast-paced, customer-facing environment.
- Willingness to work across shopfloor and back-of-house areas.
- Retail experience is helpful but not essential - full training will be provided.
Working Pattern... This is a full-time role, 40 hours per week, on a seven-day rota including weekends.
Retail Assistant in London employer: Discovery, Inc. (Formerly Scripps Networks Interactive)
At Warner Bros. Discovery, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and collaboration. As a Retail Assistant at our flagship Harry Potter Shop on Oxford Street, you'll enjoy competitive pay, generous holiday allowances, and unique perks like exclusive access to our content subscriptions and staff discounts. Here, you will not only engage with passionate fans but also have the opportunity to grow within a globally recognised brand that values your contributions and supports your professional development.
Contact Details:
Discovery, Inc. (Formerly Scripps Networks Interactive) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Discovery, Inc. (Formerly Scripps Networks Interactive), so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Discovery, Inc. (Formerly Scripps Networks Interactive)!
We think you need these skills to ace Retail Assistant in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Discovery, Inc. (Formerly Scripps Networks Interactive), customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Discovery, Inc. (Formerly Scripps Networks Interactive) and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Discovery, Inc. (Formerly Scripps Networks Interactive) that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Discovery, Inc. (Formerly Scripps Networks Interactive)
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
