At a Glance
- Tasks: Engage and entertain visitors at the Harry Potter Studio Tour with storytelling and demonstrations.
- Company: Join Warner Bros. Discovery, a leader in iconic entertainment and storytelling.
- Benefits: Earn £12.60/hour, enjoy 25 days holiday, gym access, and exclusive staff discounts.
- Other info: Flexible hours, dynamic team environment, and opportunities for personal growth.
- Why this job: Be part of the magic and share your passion for Harry Potter with fans.
- Qualifications: Love for Harry Potter, customer service experience, and great presentation skills.
The predicted salary is between 10 - 15 € per hour.
Welcome to Warner Bros. Discovery… the stuff dreams are made of. Behind WBD’s vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life, the creators bringing them to your living rooms, and the dreamers creating what’s next. From brilliant creatives to technology trailblazers, across the globe, WBD offers career‑defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role… Are you a Harry Potter fan? If so, you’ll love working at the Warner Bros. Studio Tour London (WBSTL) – The Making of Harry Potter. As an Interactor, part of the Show Experience team, you’ll be an ambassador for the Tour by guiding, entertaining, and enlightening visitors whilst on their magical journey. You’ll get up close and personal with authentic props, sets, and costumes from the Harry Potter films, and share your passion for filmmaking through detailed and engaging storytelling. From delivering exciting, scripted speeches and special‑effects demonstrations, to providing expert Harry Potter insight, it’s your job to make sure that we exceed expectations at every opportunity and ensure that they have the best possible experience.
What’s in it for you?
- £12.60 per hour
- 25 days holiday (pro‑rata)
- GymPass or free access to our on‑site gym
- Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
- Staff discounts on Studio Tour tickets, retail, food and beverage
- Access to Friends and Family events
- Free on‑site staff car parking
- Complimentary staff shuttle bus between Watford Junction and our Studio Tour
- On‑site staff Studio Café
- Option to join our pension and private healthcare schemes
Your Role Accountabilities…
- Proactively engage and assist with the varied needs of our visitors by delivering a world‑class visitor experience.
- Anticipate what the visitors need and be fan‑obsessed.
- Present a friendly, helpful, and knowledgeable interface between the Tour itself and all visitors, acting as an ambassador for both.
- Actively listen and lead with empathy, integrity, and transparency.
- Proactively seek ways to support your team to work towards the collective goal of exceeding visitors’ expectations.
- Continuously improve your own skills and knowledge in relation to the franchise, tour operations and your own personal performance.
- Conduct Added Value Tours and assist in Audio Descriptive Tours as required.
- Work with the management team to enhance the Show and visitor experience at every opportunity.
- Hold pride for your workspace – keep a safe and tidy working area.
- Deep cleaning of sets as required by management.
- Adhere to and champion all guidelines and policies in accordance with WBD policies and procedures.
- You will be required to stand for up to 5 hours at a time, perform light lifting, and work outdoors in all weather conditions.
- Areas and shows that Interactors perform in contain water‑based smoke effects, flashing lights and sudden loud noises; you also will be expected to interact with live show elements such as live actors portraying Death Eaters.
- Occasionally you will be required to attend communication sessions and training sessions outside of your core working hours. Full training will be provided for successful candidates.
Qualifications & Experience…
- Understanding of the Harry Potter film series and filmmaking.
- Previous work experience in a customer‑/visitor‑facing role, where a strong emphasis was placed on quality of service and/or experience.
- Previous work on‑stage is desirable.
- Presentation skills – enthusiasm and ability to speak in public to groups of up to 300 on a microphone. Both scripted elements and improvisation required.
- Demonstrable ability to learn new skills and adapt to new situations within a visitor‑focused environment.
- Able to contribute positively and enjoy working effectively as part of a large and varied team.
Working Pattern…
Contracts range from 16 to 40 hours per week. You will be required to work weekends as part of this working pattern. Weekend work includes both Saturday and Sunday. Your normal hours of work are between 8 am and 10 pm over the peak summer period/weekends, and from 8 am until 8 pm at other times, though some evening event work (finishing at 00:30) is required for events. Shifts outside of these hours can be opted into, and these hours can start as early as 7 am. We provide a free shuttle bus from Watford Junction; however this cannot be relied on if your start/finish time falls outside of our opening hours, therefore you must ensure that you are able to arrange your own travel arrangements to/from work on these occasions. All working patterns will include weekends and Bank Holidays (those on part‑time contracts will work a proportionate number of weekends and bank holidays as those on a full‑time contract).
Business Overview… Warner Bros. Studio Tour London – The Making of Harry Potter opened its doors on 31st March 2012. The unique attraction offers visitors the ultimate chance to get up close to authentic sets, discover the magic behind spellbinding special effects and explore behind‑the‑scenes secrets of the Harry Potter film series, including stepping into the Great Hall and Gringotts Wizarding Bank. The Studio Tour has welcomed over 15 million visitors and has been well received with 96 % of the 46 000+ reviews on TripAdvisor rating it as “Excellent” or “Very Good” and over 60 000 4‑ or 5‑star ratings on Google Reviews.
On‑site Working – This role is advertised as On‑site, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your line manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done.
Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
Interactor in Abbots Langley employer: Discovery, Inc. (Formerly Scripps Networks Interactive)
At Warner Bros. Discovery, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and collaboration. As an Interactor at the Warner Bros. Studio Tour London, you will not only engage with fans of the Harry Potter franchise but also enjoy a range of benefits including competitive pay, generous holiday allowance, and access to exclusive events. With opportunities for personal growth and a supportive environment, you will thrive while sharing your passion for storytelling in a magical setting.
Contact Detail:
Discovery, Inc. (Formerly Scripps Networks Interactive) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Interactor in Abbots Langley
✨Tip Number 1
Get to know the Harry Potter franchise inside out! Brush up on your knowledge of the films, characters, and behind-the-scenes magic. This will not only help you stand out during interviews but also show your passion for the role.
✨Tip Number 2
Practice your presentation skills! Whether it’s delivering scripted speeches or improvising, being comfortable speaking in front of groups is key. Try rehearsing in front of friends or family to build your confidence.
✨Tip Number 3
Network with current employees or others in the industry. Reach out on social media or attend events related to Warner Bros. This can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Warner Bros. Discovery. Don’t miss out on this magical opportunity!
We think you need these skills to ace Interactor in Abbots Langley
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for the Harry Potter franchise shine through! We want to see how excited you are about storytelling and engaging with visitors. Share any relevant experiences that highlight your enthusiasm.
Tailor Your Application:Make sure to customise your application to fit the Interactor role. Highlight your customer service experience and any public speaking skills you have. We’re looking for someone who can connect with our visitors, so show us how you can do that!
Be Authentic:Don’t be afraid to let your personality come through in your writing. We value authenticity and want to know the real you! Use a friendly tone and be yourself – it’ll help us see if you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Discovery, Inc. (Formerly Scripps Networks Interactive)
✨Know Your Harry Potter Lore
Brush up on your Harry Potter knowledge! Familiarise yourself with key characters, plot points, and behind-the-scenes trivia. This will not only help you answer questions but also show your passion for the franchise during the interview.
✨Show Off Your Presentation Skills
Since you'll be presenting to groups, practice speaking clearly and confidently. Consider rehearsing a short scripted speech about your favourite Harry Potter moment or character. This will demonstrate your ability to engage an audience and handle scripted elements.
✨Emphasise Customer Service Experience
Highlight any previous roles where you interacted with customers or visitors. Share specific examples of how you exceeded expectations or handled difficult situations. This will showcase your ability to provide a world-class visitor experience.
✨Be Ready for Improvisation
Prepare for the unexpected! Think of scenarios where you might need to improvise or adapt your storytelling. Practising with friends or family can help you feel more comfortable thinking on your feet during the interview.
