At a Glance
- Tasks: Welcome visitors and ensure they have a magical experience at the Studio Tour.
- Company: Join Warner Bros. Discovery, a leader in iconic entertainment and storytelling.
- Benefits: Earn £12.60 per hour, enjoy 28 days holiday, and access exclusive staff discounts.
- Other info: Flexible hours with opportunities for growth in a fun, dynamic environment.
- Why this job: Be part of the magic and share your love for Harry Potter with fans.
- Qualifications: Customer service experience and a passion for the Wizarding World are essential.
The predicted salary is between 10 - 15 £ per hour.
Welcome to Warner Bros. Discovery. Warner Bros. Discovery brings together a greatest collection of iconic content and beloved brands, inspiring viewers worldwide.
Your New Role
As an Admissions Host on the Warner Bros. Studio Tour London – The Making of Harry Potter, you will be an ambassador for the Tour, greeting excited visitors before they embark on their magical journey. Your main goal is to make sure guests have fun and enjoy a friendly, helpful and knowledgeable experience.
What’s in it for you:
- £12.60 per hour
- 28 days holiday (pro-rata)
- GymPass or free access to on-site gym
- Exclusive access to Screeners App with Warner Bros., HBO and Discovery content
- Staff discounts on Studio Tour tickets, retail, food and beverage
- Access to Friends and Family events
- Free on-site staff car parking
- Complimentary staff shuttle bus between Watford Junction and our Studio Tour
- On-site staff Studio Cafe
- Option to join pension and private healthcare schemes
Your Role Accountabilities:
- Proactively engage with and assist visitors to maximise their enjoyment of the Studio Tour experience.
- Resolve any issues that may arise during your duties – escalating where appropriate and effectively collecting visitor feedback.
- Manage cloakrooms, information desks, car parking and phone systems on a day‑to‑day basis.
- Follow appropriate procedures and complete associated administration and paperwork.
- Gain a working understanding of the Bookings process; display confidence and accuracy on Galaxy ticketing system, handle cash and cash up tills at day‑end.
- Stand up to 4 hours at a time, lift light items and work outdoors in all weather; attend communication and training sessions outside core hours as required.
Qualifications & Experience:
- Positive contribution and effectiveness as part of a team.
- Experience in a visitor‑focused, customer service or retail environment with influencing and listening skills.
- Confidence working with the general public.
- Adaptability within a visitor‑focused environment.
- Professional telephone manner.
- Ability to absorb written communications and transfer information to visitors.
- Understanding of the Harry Potter film series and wider Wizarding World.
- Previous experience with till systems desirable.
- Knowledge of a foreign language desirable.
Working Pattern:
Contracts range from 24 to 40 hours per week; weekends (Saturday and Sunday) required. Normal hours between 7am and 10pm; occasional hours could run until 1am with prior notice.
Onsite Working – This role is advertised as Onsite, meaning all working hours and days will be carried out at the place of work. WBD reserves the right to change this agreement, where essential to business needs and upon reasonable notice.
How We Get Things Done
Our guiding principles – core values – drive how we operate and get things done.
Championing Inclusion at WBD
WBD embraces building a workforce reflecting diverse perspectives, backgrounds and experiences. As an equal‑opportunity employer, we consider qualified candidates on merit, regardless of protected categories under law.
Admissions Host in Abbots Langley employer: Discovery, Inc. (Formerly Scripps Networks Interactive)
Warner Bros. Discovery is an exceptional employer, offering a vibrant work culture that celebrates creativity and diversity while providing meaningful career opportunities. As an Admissions Host at the iconic Warner Bros. Studio Tour London, you will enjoy competitive pay, generous holiday allowances, and unique perks such as exclusive access to content and staff discounts, all within a supportive environment that encourages personal and professional growth.
Contact Details:
Discovery, Inc. (Formerly Scripps Networks Interactive) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Host in Abbots Langley
✨Tip Number 1
Get to know the company! Before your interview, dive into Warner Bros. Discovery's history and values. This will help you connect with the team and show that you're genuinely interested in being part of their magical world.
✨Tip Number 2
Practice your customer service skills! As an Admissions Host, you'll be engaging with visitors all day. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to handle any situation that comes your way.
✨Tip Number 3
Show off your passion for Harry Potter! Brush up on your knowledge of the films and the Wizarding World. Being able to share fun facts or stories will not only impress your interviewers but also enhance the visitor experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Warner Bros. Discovery. Don’t miss out on this opportunity!
We think you need these skills to ace Admissions Host in Abbots Langley
Some tips for your application 🫡
Show Your Enthusiasm:When you're writing your application, let your passion for the Harry Potter universe shine through! We want to see how excited you are about being an Admissions Host and how you can make visitors' experiences magical.
Tailor Your Experience:Make sure to highlight any customer service or visitor-focused experience you've had. We love seeing how your skills can contribute to creating a friendly and engaging atmosphere for our guests.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets your key points across without unnecessary fluff.
Apply Through Our Website:Don't forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Discovery, Inc. (Formerly Scripps Networks Interactive)
✨Know Your Stuff
Familiarise yourself with the Harry Potter film series and the wider Wizarding World. This will not only help you answer questions confidently but also show your passion for the role as an Admissions Host.
✨Show Off Your People Skills
Since this role is all about engaging with visitors, practice your customer service skills. Think of examples from past experiences where you’ve gone above and beyond to help someone, and be ready to share those stories.
✨Dress the Part
Make sure to dress smartly and appropriately for the interview. A neat appearance shows that you take the opportunity seriously and are ready to represent the Warner Bros. brand.
✨Prepare for Scenarios
Think about potential challenges you might face as an Admissions Host, like dealing with unhappy guests or managing busy periods. Prepare some strategies on how you would handle these situations to demonstrate your problem-solving skills.
