Senior Billing and Credit Controller

Based in our Chadderton office, the Senior Billing and Credit Controller will be a key member of the Finance department, working closely with staff and providing support to the accounts team. Experience of working in a high attention to detail and error checking environment is essential.

Key Tasks and Responsibilities

• Offering support to the Billing and Credit Control Manager as well as the Financial Controllers and other finance team members where required.
• Ensuring debtors are contacted to ensure payments are made on time and any issues are promptly dealt with to ensure a reliable and consistent cash flow for the business.
• Continuously assess customer creditworthiness to minimise financial exposure and bad debt.
• Liaising with Sudlows Quantity Surveyors on project applications and ensure that payments are received within due timescales.
• Responsibility for the accuracy of all billing and credit control consisting of Ledgers in the entire Group (UK, Dubai, Singapore, Europe, USA, Australia, Malaysia and India), ensuring all billing is completed in due company timescales.
• Ensuring invoicing team are adhering to customer invoicing guidelines (which include maintaining and creating customer portals).
• Responding to customer queries that would cause delays in receiving payments, including liaising with Sudlows Divisional Heads in certain situations.
• Assist Billing and Credit Control Manager to ensure Tax/VAT compliance on all invoices within the group.
• Create and maintain a process to handle all Withholding tax certificates for the foreign entities.
• Running debtor reports and any other ad hoc reports required for the business.
• Look at existing billing and credit control processes to make continuous improvements.
• To answer/deal with queries, both face to face and via the telephone, take messages and pass them on to the relevant member of staff.
• Ensuring invoicing is completed and sent to clients in a professional, accurate and timely manner.
• General Data input and extraction.
• To support the team to maintain accurate, timely and legible records.

Personal Specification

• Able to work well on your own and within a small team.
• Excellent verbal and written communication skills.
• Good time management.
• Methodical approach and ability to self-motivate.
• Professionalism and discretion.
• Exceptional attention to detail.
• Ability to build rapport with staff and customers.
• Excellent IT skills, Outlook, Word and Excel.

Planning and Organising

• Ability to organise own workload, including prioritising work and delivering to tight deadlines.
• Able to maintain accurate and timely records as required by the role.
• Identify and know how to solve everyday job-based problems in liaison with manager.

Working with People

• Able to establish a rapport with other members of staff and service users as necessary e.g. clients, members of the public.
• Understand how to encourage and influence people to get the best from them.
• Understand the needs of others and able to respond accordingly.

Communication

• Able to communicate factual information politely and courteously.
• Has excellent spoken skills e.g. telephone and face-to-face conversations.
• Able to listen, observe and report information to manager.
• Able to be polite but firm with customers who are late in paying.

We offer a competitive package commensurate with qualifications and experience to the right candidate including professional training and long-term career development opportunities. The successful candidate can expect to be liaising with customers and high-level staff from all over the world, so will be able to get exposure to different time-zone working as well as taxation and invoicing regulations. We are an Equal Opportunities Employer.