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For Companies At a Glance
- Tasks: Lead tech projects, manage vendor security, and drive innovation across teams.
- Company: Join a forward-thinking company focused on technology and business success.
- Benefits: Enjoy a competitive salary, benefits package, and a collaborative work environment.
- Why this job: Be part of impactful projects that blend tech innovation with real-world business outcomes.
- Qualifications: 5+ years in tech roles, project management experience, and strong communication skills required.
- Other info: Ideal for proactive individuals eager to make a difference in a dynamic setting.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a highly skilled and motivated individual to join our team as a Client Technology Lead. The ideal candidate will oversee project management, coordinate and complete vendor security questionnaires, explore and implement new technology solutions, and collaborate with various departments to drive innovation and improvements. This role requires a dynamic professional with a strong blend of technical expertise and commercial acumen.
Key Responsibilities
- Client Technology Management
- Develop, manage, and support technology & internal projects from initiation to completion, ensuring timely delivery and adherence to budget and quality standards.
- Monitor project progress closely, proactively addressing risks, dependencies, and potential bottlenecks to ensure smooth execution.
- Coordinate with global teams to gather critical information, provide guidance, and maintain consistently high standards across all regions.
- Uphold best practices, ensuring all processes are efficient, effective, and compliant with organizational and client standards.
- Technical Oversight
- Collaborate with teams to understand requirements, constraints, and deliverables.
- Provide guidance on technical feasibility, solution design, and implementation strategies.
- Review and assess technical deliverables to ensure they meet quality standards.
- Work closely with contact center solutions to review current setups, identify areas for improvement, and implement necessary changes.
- Identify and evaluate new technology solutions to enhance business operations and drive innovation.
- Commercial Expertise
- Offer guidance and feedback on selecting the most effective tools and solutions to meet project needs.
- Conduct cost-benefit analyses to evaluate project options, ensuring initiatives deliver measurable ROI and align with business objectives.
- Act as a primary liaison between technical teams, clients, and business stakeholders.
- Communicate project updates, status reports, and performance metrics effectively.
- Manage stakeholder expectations and address concerns proactively.
- Facilitate knowledge sharing within the organization.
Qualifications
- Experience
- Minimum 5 years of experience within technical environments.
- Proven track record of managing end-to-end projects with both technical and commercial aspects.
- Experience in negotiating with vendors, managing contracts, and ensuring value delivery.
- Familiarity with service center operations, including experience with AI-driven solutions.
- Strong understanding of vendor security requirements and experience in completing security questionnaires.
- Experience with contact center solutions is highly desirable.
- Technical Skills
- Good understanding of IT systems, software, and relevant technical frameworks.
- Strong familiarity with Microsoft 365 tools, including adherence to security, privacy standards, and related policies.
- Familiarity with the latest technology trends and solutions in the industry.
- Experience with contact centre tools is highly desirable.
- Key Competencies
- Strong problem-solving and decision-making abilities.
- Strong communication and interpersonal skills, with the ability to engage effectively with diverse audiences.
- Highly organized with a keen attention to detail.
- Proactive, self-motivated, and results-driven, with a strong sense of ownership.
- Education
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
What We Offer
- A dynamic and collaborative work environment.
- Competitive salary and benefits package.
- Join us in driving impactful projects that align technical innovation with business success!
Contact Detail:
Discover the World - Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Technology Lead
✨Tip Number 1
Familiarise yourself with the latest technology trends and solutions relevant to client technology management. This will not only help you understand the landscape but also demonstrate your proactive approach during interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in managing vendor relationships and security questionnaires. Engaging in conversations can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed end-to-end projects in the past. Highlight your problem-solving skills and ability to navigate technical and commercial challenges.
✨Tip Number 4
Showcase your communication skills by being clear and concise when discussing your experiences. Being able to effectively communicate project updates and stakeholder expectations is crucial for this role.
We think you need these skills to ace Client Technology Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management and technical environments. Emphasise your ability to manage end-to-end projects and any experience with vendor security requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role of Client Technology Lead. Discuss how your skills align with the responsibilities outlined in the job description, particularly your experience with technology solutions and stakeholder management.
Showcase Technical Skills: Clearly outline your technical skills, especially your familiarity with Microsoft 365 tools and contact centre solutions. Provide examples of how you've used these skills in previous roles to drive innovation and improve processes.
Highlight Problem-Solving Abilities: Demonstrate your problem-solving and decision-making abilities in your application. Use specific examples from your past experiences where you successfully addressed challenges or improved project outcomes.
How to prepare for a job interview at Discover the World - Global
✨Showcase Your Project Management Skills
Be prepared to discuss your experience managing end-to-end projects. Highlight specific examples where you successfully delivered projects on time and within budget, and be ready to explain how you addressed any challenges that arose.
✨Demonstrate Technical Expertise
Familiarise yourself with the latest technology trends and solutions relevant to the role. Be ready to discuss how you've implemented new technologies in past roles and how they improved business operations.
✨Communicate Effectively
Strong communication skills are crucial for this role. Practice articulating complex technical concepts in a way that is easy to understand for non-technical stakeholders. Prepare to share how you've managed stakeholder expectations in previous projects.
✨Prepare for Vendor Negotiations
Since the role involves negotiating with vendors, think of examples where you've successfully managed contracts or vendor relationships. Be ready to discuss your approach to ensuring value delivery and how you handle any disputes or challenges.
