Education Travel Specialist in Dorking

Discover the World is an award-winning specialist tour operator creating tailor-made holidays and school trip programmes to select destinations all over the world. With 40 years’ experience, Discover the World Education is a leader in the UK school travel industry, specialising in geography and language trips, and is the only provider to be partnered with the Geographical Association. In our modern office in Dorking, our team of experienced ex-teachers and travel specialists excel in providing outstanding customer service to all our customers from first contact, right the way through to when they return.

At Discover the World Education we pride ourselves on being the genuine destination and subject experts, allowing us to offer truly tailor-made trips and arguably the best service in our part of the industry. Consequently, over 98% of group leaders have rated us as overall good or excellent. Our destinations include Iceland, Italy, Spain, France, Norway, Costa Rica, Morocco and the Azores.

The Opportunity

As a Travel Specialist you will be responsible for handling school enquiries over the telephone and via e-mail, whilst dealing with the administration of your bookings. You will have the opportunity to specialise in our geography and/or language trips, based on your knowledge, experience and interest.

Key Responsibilities

• Working with teachers to ensure their pupils get the full benefit of educational travel and the opportunity to learn outside the classroom.
• Aim to achieve maximum revenue where possible for each booking by proactively up selling products such as optional activities.
• Writing and replying to various types of correspondence.
• Progressing and administering enquiries from quote to confirmed booking on the reservations system, ensuring the customer is fully informed and supported throughout the booking process.
• Regular quote follow-ups to help maximise conversion rates and to assist with feedback in relation to the non-conversion of bookings.
• Deliver presentations in schools, or more often virtually, sometimes out of office hours.
• Provide cover on the emergency phone roster.

Our office hours are Monday-Friday, 9am to 5pm. We offer flexible hybrid working, with part of your week at our comfortable and well-appointed Dorking office and the remainder worked remotely.

Is this you?

Do you have a love for travel, different cultures and experiences? Do you have at least two years proven track record of sales in a similar role and/or experience of working as a teacher? If you are, you could be just what we are looking for!

Additional experience required

• Ability to tailor-make, advise and plan bespoke itineraries to a specific destination(s).
• Confident to deliver presentations, in person or virtually, to parents, teachers and students.
• High degree of flexibility and ability to deal with change, growth and pressurised deadlines.
• Attention to detail and the ability to work accurately; good level of numeracy and excellent spoken and written English.
• Strong customer service, influencing and negotiating skills.
• Confident user of Office365.

What we can offer you

• Holiday – 23 days rising to 29 days with length of service.
• Annual leave predominately in school holidays, although sufficient cover will be needed for Feb half term, Easter, October half term Christmas/NY departures.
• A day off for volunteering to support a charity or community work.
• Company Pension Scheme.
• Discounted staff travel.
• Sales incentives.
• Familiarisation trips.
• Friendly, open-plan office, with excellent social area, walking distance to shops, restaurants and parks.
• Complimentary range of teas, Nespresso coffee and fruit when in the office.
• Ongoing training and personal development.