At a Glance
- Tasks: Coordinate customer support and service operations while solving problems and ensuring satisfaction.
- Company: Join a successful manufacturing business with a dynamic aftersales team.
- Benefits: Competitive salary, annual bonus, and opportunities for personal growth.
- Other info: Fast-paced environment where your initiative and problem-solving skills shine.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: 5+ years in customer service or administration, with strong communication skills.
The predicted salary is between 28000 - 32000 £ per year.
Are you an organised, proactive person who enjoys keeping things moving, solving problems and supporting customers? We are looking for a Customer Support & Service Coordinator to join an aftersales and service team within a successful manufacturing business. This is a varied role where no two days are the same, combining customer service, administration, service coordination and aftersales support.
This administration led role would suit someone with a strong administrative background who takes ownership, uses initiative and naturally stays one step ahead.
The RoleYou will be a central point of contact for customers and the service team, ensuring enquiries, service visits and aftersales support are managed efficiently. Key responsibilities include:
- Coordinating service engineers' schedules and managing the service calendar.
- Handling customer enquiries and aftersales support requests.
- Managing warranty claims and related administration.
- Supporting customers with service and maintenance requirements.
- Escalating customer issues to the appropriate technical teams when required.
- Liaising with internal departments to ensure customer queries are resolved.
- Maintaining accurate records and updating company systems.
- Supporting the promotion of service contracts and aftersales offerings.
- Delivering excellent customer service, particularly when dealing with challenging situations.
We are looking for attitude and personality as much as experience. You should be:
- Highly organised with excellent attention to detail.
- Confident dealing with customers both on the phone and via email.
- Calm under pressure and comfortable handling difficult conversations.
- Able to use your own initiative without needing constant direction.
- Adaptable and willing to get involved wherever needed.
- Emotionally intelligent with strong communication skills.
- A team player who enjoys building relationships across the business.
- Someone who takes pride in doing a great job and always looks for ways to improve.
Minimum 5 years' experience in administration, customer service, service coordination or similar role. Experience working in a customer led environment. This could be in manufacturing, engineering, industrial, automotive or a technical environment. Comfortable using business systems and managing multiple priorities. Strong customer-facing experience.
What Matters MostWe are looking for someone who takes ownership, uses initiative and gets things done. You will be organised, proactive and confident dealing with customers and colleagues at all levels. Enjoy solving problems, keeping things moving and taking responsibility for your workload. Most importantly, you are someone who spots what needs doing, gets on with it and takes pride in delivering a great service. You are adaptable, resilient and always willing to go the extra mile to support customers and cross functionally with the internal teams. If you are the type of person who "just gets it", we would love to hear from you.
Customer Support & Service Coordinator in Blackburn employer: Discover Engineering
Join a thriving manufacturing business that values proactive problem solvers and offers a dynamic work environment where no two days are the same. As a Customer Support & Service Coordinator, you'll benefit from a supportive culture that prioritises employee growth, with opportunities to enhance your skills while delivering exceptional customer service. Enjoy competitive salary packages, annual bonuses based on performance, and the chance to be part of a team that takes pride in its commitment to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support & Service Coordinator in Blackburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Discover Engineering. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Discover Engineering before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support & Service Coordinator in Blackburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Discover Engineering:Your cover letter is your chance to shine! Tell us why you want to work at Discover Engineering specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Discover Engineering!
How to prepare for a job interview at Discover Engineering
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
