At a Glance
- Tasks: Provide IT support, solve challenges, and engage in exciting project work.
- Company: Join a growing MSP with a focus on innovation and teamwork.
- Benefits: Competitive salary, health perks, ongoing training, and generous holiday allowance.
- Other info: Dynamic role with opportunities for career progression and a supportive team.
- Why this job: Make a real impact while developing your skills in modern IT technologies.
- Qualifications: 1 year of IT support experience, ideally in an MSP environment.
The predicted salary is between 27000 - 33000 £ per year.
At DISConsulting IT, we're looking for a proactive and customer-focused engineer to join our team.
This is an opportunity to work closely with a wide range of businesses, solving real-world IT challenges, delivering on-site support, and getting involved in exciting project work.
As a growing MSP, we believe in giving our engineers responsibility, autonomy, and the opportunity to develop their skills across modern IT, cloud, networking, cyber security, and communications technologies.
If you enjoy variety, building relationships with customers, and making a genuine impact, we'd love to hear from you.
We’re a small but ambitious MSP, and this role is a key part of our expansion.
This role suits someone who
- Has experience working within an MSP environment
- Enjoys being out on site, not just behind a desk
- Likes building relationships with clients
- Thrives in a varied role where every day is different
- Has a team player mindset with a can‑do attitude
- Is proactive, organised, and enjoys learning new technologies
- Wants to progress their career within a growing business
- What You’ll Do
- Handle 1st /2nd line support requests
- Support and administer Windows 10/11 and Windows Server (ADDS, DHCP, DNS, VPN)
- Visit customer sites for installs, break/fix work, and networking refreshes (servers, Wi‑Fi, cabling, PCs, full-stack hardware)
- Build and configure hardware in the office accurately and efficiently
- Get involved in project work: Microsoft Cloud migrations, Intune rollouts, hosted Azure VMs, cloud PBX deployments, full Wi‑Fi replacements
- Develop and share practical knowledge articles and technical workarounds, empowering the Service Desk team to resolve issues more efficiently
- Ensure all support activities are carried out in line with company policies, security requirements, and relevant data protection and compliance standards
- Build confidence with customers through proactive, professional communication and regular updates throughout the support journey
- What We’re Looking For
- From 1 Year’s IT support experience, ideally within an MSP environment.
- Microsoft 365 and Windows experience
- Network knowledge (Wi‑Fi, VLANs, Uni Fi or similar)
- You’re the sort of engineer who doesn’t wait to be chased.
You take ownership, make sensible decisions, and communicate clearly.
- We trust our engineers to think commercially and act in the client’s best interest
- Well-organised, methodical, able to handle projects as well as support tickets
- Clear written communication skills, especially for documentation and client communication.
What We Offer
- Competitive salary (based on experience)
- Health and Wellbeing: Standing desk and walking pads available for office use
- Health and Wellbeing: Access to Bright HR's Wisdom Application
- Equipment: Laptop and mobile phone supplied by company
- 25 days holiday + bank holidays (plus earn up to 10 additional days)
- Ongoing training and support towards industry certifications (Microsoft, vendor, networking)
- A supportive team environment where your ideas and contribution matter
- Genuine opportunities for progression as the business continues to grow
- Mileage paid at 2026 HMRC rate (0.55p)
- Location
- Office based (Basingstoke) + Regular onsite visits
- Candidates based in
Hampshire or a reasonable commuting distance are preferred.
#J-18808-Ljbffr
IT Support Engineer in Basingstoke employer: DISConsulting IT
At DISConsulting IT, we pride ourselves on being an excellent employer that values innovation and employee growth. As a Cyber Security Engineer, you'll enjoy a supportive work culture that encourages collaboration and offers hybrid working opportunities, alongside competitive benefits such as 25 days holiday, access to industry events, and training for professional certifications. Join our ambitious team in Basingstoke, where you can make a meaningful impact on our security services and help shape the future of cyber security.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Basingstoke
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what DISConsulting IT values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges DISConsulting IT might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at DISConsulting IT!
✨Direct Apply to DISConsulting IT
Let's not forget to apply directly through the DISConsulting IT website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Basingstoke
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DISConsulting IT.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DISConsulting IT. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DISConsulting IT
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
