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- Tasks: Provide 1st and 2nd line IT support, assist with projects, and mentor junior staff.
- Company: Join DISConsulting IT, a vibrant MSP dedicated to empowering small businesses and charities.
- Benefits: Enjoy 25 days holiday, work from home options, paid training, and health programmes.
- Why this job: Be part of an innovative team shaping the future of IT with diverse technologies.
- Qualifications: 4 years of IT support experience and A-Level or equivalent required.
- Other info: Hybrid remote work in Basingstoke; must have a valid UK driving licence.
The predicted salary is between 28000 - 42000 £ per year.
We are looking for a Second Line IT Support Engineer with experience within a Managed Service Provider, NOC or similar external IT Support.
DISConsulting IT is a young and vibrant IT Managed Service Provider dedicated to serving small and medium-sized enterprises, charities, and non-profit organisations. With our passion for technology and unwavering commitment to excellence, we specialize in building, monitoring, and managing a diverse range of networks across the UK. Our goal is to deliver top-notch IT and Telecom services that empower our clients to thrive in today's digital landscape.
Join us at DISConsulting IT and embark on an exciting journey where innovation meets exceptional service. Let's shape the future of IT together, one client success story at a time.
Responsibilities:- Provide 1st and 2nd line support to customers
- Assist with various project-related work as required (Hardware installation, Networking, Cloud Migrations, Server builds and customer onboarding)
- Work with 2nd line team to triage IT Support requests
- Provide mentorship and guidance to junior staff (1st line)
- Complete on-site visits to customers independently
- Carry out site audits and create technical documentation and knowledge base articles
- Proven track record of great IT Support experience within an MSP, NOC or fast-paced environment is essential
- Experience providing support for telecoms-related issues, including VoIP, SIP, and hosted telephony platforms
- Excellent written and spoken communication skills
- Windows Server 2012 - 2022 (ADDS, DNS, DHCP, VPN)
- Microsoft 365 (Exchange, Entra ID, Intune and SharePoint)
- Virtual Server technologies (VMware, Hyper-V)
- Networking (hardware installation, Wi-Fi deployment, VLAN isolation and cable termination)
- Server and Workstation Hardware
- Backup Solutions and Disaster Recovery
- Daily use of Service Desk technologies such as (HaloPSA, NinjaOne, M365 Partner Portal and ScreenConnect)
- Understanding of Cyber best practices, and experience in supporting and deploying technologies such as Firewalls and Anti-Virus
- Technical support: 4 years of IT Support, or equivalent experience (required)
- Valid UK Driving License, own your own vehicle with the necessary insurance to enable business travel (Travel on behalf of the business is reimbursed)
- Work Authorisation (UK)
- Located reasonable commute to Basingstoke
- A-Level or equivalent (required)
- 25 days Holiday + Bank Holidays (with the ability to accrue additional 10 days holiday with service)
- Work from Home opportunities
- Paid training
- Exposure to a variety of technologies and environments
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: Hybrid remote in Basingstoke RG24 9RA: reliably commute or plan to relocate before starting work (required)
Please click the APPLY button to send your CV and Cover Letter.
MSP Second Line IT Support Engineer / 2nd Line MSP IT Helpdesk employer: DISConsulting IT Ltd
Contact Detail:
DISConsulting IT Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSP Second Line IT Support Engineer / 2nd Line MSP IT Helpdesk
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Microsoft 365, and VoIP systems. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of DISConsulting IT on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully resolved IT issues, particularly in a fast-paced environment. This will demonstrate your problem-solving skills and ability to work under pressure, which are crucial for this role.
✨Tip Number 4
Showcase your mentorship abilities by preparing examples of how you've guided junior staff in the past. This aligns with the responsibilities of the role and highlights your leadership potential, making you a more attractive candidate.
We think you need these skills to ace MSP Second Line IT Support Engineer / 2nd Line MSP IT Helpdesk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly within a Managed Service Provider or similar environment. Emphasise your technical skills, especially with Windows Server, Microsoft 365, and networking technologies.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and commitment to excellent service. Mention specific experiences that demonstrate your ability to provide 1st and 2nd line support, and how you can contribute to DISConsulting IT's mission.
Showcase Communication Skills: Since excellent written and spoken communication skills are essential, ensure your application is clear and professional. Use concise language and avoid jargon unless necessary, making it easy for the hiring team to understand your qualifications.
Highlight Relevant Certifications: If you have any certifications related to IT support, networking, or specific technologies mentioned in the job description, be sure to include them. This can set you apart from other candidates and show your commitment to professional development.
How to prepare for a job interview at DISConsulting IT Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with specific technologies mentioned in the job description, such as Windows Server, Microsoft 365, and networking. Bring examples of how you've successfully resolved issues in these areas.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your troubleshooting skills. Practice articulating your thought process when diagnosing and resolving IT issues, especially in a fast-paced environment like an MSP.
✨Highlight Communication Skills
Since you'll be providing support to clients, it's crucial to demonstrate excellent communication skills. Prepare to explain complex technical concepts in simple terms, showcasing your ability to mentor junior staff and assist customers effectively.
✨Research the Company Culture
DISConsulting IT values innovation and exceptional service. Familiarise yourself with their mission and recent projects. This will help you align your answers with their values and show genuine interest in being part of their team.
