At a Glance
- Tasks: Provide 1st and 2nd line IT support and manage exciting projects.
- Company: Ambitious MSP in Basingstoke with a focus on growth.
- Benefits: Competitive salary, pension, training support, and flexible office perks.
- Other info: Full-time role with excellent career development opportunities.
- Why this job: Join a dynamic team and enhance your tech skills while making a real impact.
- Qualifications: 1 year of IT support experience, strong Microsoft 365 and network knowledge.
Salary: £28,000 - 28,000 per year
Requirements:
- Were looking for someone with at least 1 year of IT support experience, ideally within an MSP environment.
- We need strong Microsoft 365 and Windows experience.
- We need network knowledge, including Wi‑Fi, VLANs, and UniFi or similar technologies.
- Were looking for someone who takes ownership, makes sensible decisions, and communicates clearly.
- We need someone who is well‑organised and methodical, and able to handle projects as well as support tickets.
- We need clear written communication skills, especially for documentation and client communication.
- A full UK driving licence and access to your own vehicle are required.
- Basingstoke, Hampshire commute or relocation is required, and candidates in Hampshire are preferred.
Responsibilities:
- We handle 1st and 2nd line support requests.
- We support Microsoft 365, including Exchange, SharePoint, and Intune/MDM.
- We support and administer Windows 10/11 and Windows Server, including ADDS, DHCP, DNS, and VPN.
- We visit customer sites for installs, break/fix work, and networking refreshes, including servers, Wi‑Fi, cabling, PCs, and full‑stack hardware.
- We build and configure hardware in the office accurately and efficiently.
- We get involved in project work such as Microsoft Cloud migrations, Intune rollouts, hosted Azure VMs, cloud PBX deployments, and full Wi‑Fi replacements.
- We develop and share practical knowledge articles and technical workarounds to help the Service Desk resolve issues more efficiently.
- We ensure all support activities follow company policies, security requirements, and relevant data protection and compliance standards.
- We build customer confidence through proactive, professional communication and regular updates throughout the support journey.
Technologies:
- Azure
- Cloud
- Hardware
- Support
- Microsoft 365
- Mobile
- Network
- Security
- SharePoint
- VPN
- Windows
- Office 365
More:
We are a small but ambitious MSP based in Basingstoke, with office-based work and onsite visits across the local area. This is a full-time, permanent IT Support Engineer role at the centre of our service delivery and expansion. We offer a competitive salary depending on experience, company pension, laptop and mobile phone, standing desk and walking pads for office use, access to BrightHR's Wisdom Application, 25 days holiday plus bank holidays with the opportunity to earn up to 10 additional days, training and support with certifications, and mileage paid at the 2026 HMRC rate.
IT Support Engineer in Basingstoke employer: DISConsulting IT Ltd
Join our dynamic team as an IT Support Engineer in Basingstoke, where we pride ourselves on fostering a collaborative and supportive work culture. We offer competitive salaries, generous holiday allowances, and opportunities for professional growth through training and certifications, all while working in a small but ambitious Managed Service Provider environment that values clear communication and ownership. With modern office amenities and a focus on employee well-being, including standing desks and walking pads, we ensure a rewarding and engaging workplace for all our staff.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Basingstoke
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what DISConsulting IT Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges DISConsulting IT Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at DISConsulting IT Ltd!
✨Direct Apply to DISConsulting IT Ltd
Let's not forget to apply directly through the DISConsulting IT Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Basingstoke
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at DISConsulting IT Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at DISConsulting IT Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at DISConsulting IT Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
