At a Glance
- Tasks: Lead and manage field operations while ensuring safety and compliance.
- Company: Join a dynamic team at DisasterCare East Midlands, focused on innovation and quality.
- Benefits: Enjoy 28 days annual leave, free gym access, and ongoing professional training.
- Other info: Be part of a supportive culture with regular team events and social activities.
- Why this job: Make a real impact by leading teams and improving operational efficiency.
- Qualifications: Must have a full UK driving licence and relevant health & safety certifications.
The predicted salary is between 40000 - 56000 £ per year.
Starting Salary - £40,000. Monday to Friday with some evenings and weekends depending on workloads.
We’re looking for a proactive Field Operations Manager to provide visible leadership and operational oversight across our Fire, Water, and Strip-Out teams. This is a field/office-based role (2–3 days per week in the field) that combines hands-on technical support with project management, compliance auditing, and people development.
You’ll ensure every claim is treated like a project, safe, efficient, compliant, and right the first time. From auditing live jobs and enforcing health & safety, to mentoring Supervisors and driving surge planning, you’ll be a key leader in shaping consistent, high-quality operations. This is a highly visible role where leadership, accountability, and professionalism are vital. You’ll protect insurer trust, support policyholders, and uphold DisasterCare East Midland's values.
Responsibilities
- Technical & Field Leadership – providing on-site leadership, audits, and live decision-making.
- Operational Management – planning resources, managing surge/on-call cover, and holding Supervisors accountable.
- Training & Development – mentoring Supervisors and delivering training/coaching to Technicians.
- Continuous Improvement – identifying workflow improvements and driving innovation across teams.
- Health, Safety & Compliance – ensuring compliance with RAMS, COSHH, PPE, and promoting a proactive safety culture.
- Customer & Insurer Relations – supporting Supervisors with escalations and attending key claims with insurers rota.
Qualifications
- Full UK Driving Licence (essential).
- DBS Check (essential).
- NEBOSH General Certificate or IOSH Managing Safely (essential).
- Leadership or supervisory training (desirable).
Benefits You’ll Receive
- 28 Days Annual Leave (including Bank Holidays).
- Free Onsite Gym.
- Employee Assistance Programme (EAP) – 24/7 confidential support.
- Retirement Pension Plan.
- Annual Pay Review.
- Bright Exchange Discounts – savings at hundreds of UK shops, restaurants, gyms, and cinemas.
- Free Eye Tests.
- Access to E-Learning and Skills Development.
- Ongoing Professional Training Opportunities (Clear Plan).
- Regular Team Events and Social Activities.
If you need any adjustment or support when applying for this position, please email HR@disastercare.co.uk.
Field Operations Manager in Derby employer: DisasterCare Platinum
DisasterCare East Midlands is an exceptional employer that prioritises employee well-being and professional growth. With a supportive work culture that encourages continuous improvement and innovation, employees benefit from comprehensive training opportunities, a generous annual leave policy, and access to a free onsite gym. Located in a dynamic environment, the role of Field Operations Manager offers a unique blend of hands-on leadership and operational oversight, making it a rewarding position for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Field Operations Manager in Derby
✨Get Involved with Local Fire Services
Join community groups or volunteer with local fire departments to get a foot in the door. It’s a great way to showcase your commitment to fire safety and emergency services while also making valuable connections in the field.
✨Attend Firefighting Job Fairs
Keep an eye out for firefighting job fairs and emergency services recruiting events in your area. These are goldmines for meeting staff from companies like DisasterCare Platinum and other emergency services, giving you a chance to chat and make a lasting impression.
✨Connect with Industry Professionals Online
Utilise platforms like Facebook or LinkedIn to find fire service groups and forums. Engaging in discussions and sharing insights can elevate your profile and help us to learn from those already in the field, potentially leading to job openings.
✨Keep Your Training Up-to-Date
Make sure your qualifications are current! Pursuing additional training, like first aid or specialised firefighting courses, shows your dedication and might just set you apart from the crowd when applying for roles at DisasterCare Platinum.
We think you need these skills to ace Field Operations Manager in Derby
Some tips for your application 🫡
Show Your Commitment to Safety:In the fire and emergency services sector, it's crucial to showcase your understanding of safety protocols and emergency response challenges. Mention any relevant training or certifications you've completed, like First Aid or Fire Safety courses, and highlight your commitment to public safety in your cover letter.
Highlight Your Teamwork Skills:This field is all about collaboration! Make sure your CV emphasises your ability to work in a team under pressure. Detail examples of teamwork from previous roles, volunteer work or community involvement. Hiring managers at DisasterCare Platinum will love to see how you thrive in a group dynamic.
Detail Your Relevant Experience:When listing your experience, don't just mention your job titles – dig into your responsibilities and achievements that relate specifically to fire and emergency services. Include any volunteer work, internships, or projects that display your hands-on experience in this field, especially if you're transitioning from another area.
Craft a Strong Motivation Statement:As you're applying for a full-time role, it’s key to articulate why you want to join DisasterCare Platinum specifically. Dive into your motivation for working in fire services, and how this aligns with your career goals. We want to see your passion for contributing to the community and the impact you wish to make!
How to prepare for a job interview at DisasterCare Platinum
✨Know Your Emergency Protocols
Since you're eyeing a role in fire emergency services, brush up on the latest firefighting techniques and protocols. Understanding the fundamentals of fire behaviour, rescue operations, and safety measures will show that you’re not just passionate but also knowledgeable about the field.
✨Demonstrate Problem-Solving Skills
Expect situational questions that test your ability to make quick decisions in high-pressure scenarios. Think of examples from your previous experiences or training where you had to think on your feet—this will really highlight your suitability for the role and show that you can handle real emergencies.
✨Highlight Teamwork and Community Engagement
Fire emergency services rely heavily on teamwork, so come prepared to discuss how you've worked with others in stressful situations. Additionally, showcase any community involvement or outreach you've done—it's a great way to demonstrate your commitment to public safety and your understanding of community dynamics.
✨Be Ready to Discuss Your Training
Make sure you’re ready to talk about any relevant training or certifications you have. Whether it’s emergency response training or a first aid qualification, make it clear how these experiences prepare you for a full-time position in fire emergency services with DisasterCare Platinum. It shows you’re proactive about your professional development!
