eCommerce Customer Service Administrator in Salford

eCommerce Customer Service Administrator

CompanyName: Scope

JobLocation: Salford

JobStatus: Full Time

JobDescription : eCommerce Customer Service Administrator

Starting full-time salary £24,479 a year (£13.45 an hour)

Salford - M50 1BX

The eCommerce Customer Service Administrator plays a key role in supporting Scope’s eCommerce team and online customers, providing timely and accurate administrative support.

In this role, you will manage a range of essential administrative tasks, including responding to and resolving customer enquiries received online, as well as queries arising from Scope’s finance and stock management systems.

Permanent, full time (35 hours a week)

This will be full time office based role working Monday to Friday 8am until 4pm (hub operating hours)

Location: Salford Hub based at Units 19–20, Westlink Business Park, Guide Street, Salford, M50 1BX

Closing date for applications: 11:59pm GMT, Thursday 3 September 2026.

The role

In this role, you will:

• Provide administrative support to the eCommerce hub, assisting with day‑to‑day operations
• Manage a range of tasks across inboxes, stock management, including accurate data entry
• Respond to and effectively resolve online customer enquiries in a timely manner
• Work closely with the wider eCommerce team to identify and address any issues

About you

You will:

• Build good working relationships, communicating effectively with colleagues at all levels to support an inclusive and collaborative environment
• Use your strong attention to detail to ensure work is accurate, organised and completed to a high standard
• Provide excellent customer service, responding to queries with empathy, patience and a solutions-focused approach
• Confidently use Microsoft Office applications, including Word, Excel and Teams, and develop your skills in new systems and processes
• Manage a varied workload, prioritising tasks effectively within a busy and changing environment
• Take initiative by identifying opportunities to improve processes and contribute ideas to support the team
• Work both independently and as part of a team, supporting colleagues and contributing to a positive team culture

We ask you to show an appreciation of Scope’s values and our ambition of creating equal futures with disabled people

Job Requirements

You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.

Anonymised applications: We use an anonymised application process to support our commitment to equality, diversity and inclusion. All applicants must submit an anonymised CV and complete a short online application form.

Our values: Pioneering, Courageous, Connected, Open, Fair.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Disability confident scheme: We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve.

Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.

To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form.

If you need any adjustments or support during the recruitment process, please email us via our website.

You can also find more information about requesting adjustments for interviews on our website.

Important to know: You must meet all the essential requirements in the job description. If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.

Equality, Diversity and Inclusion (EDI): EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 27 days holiday plus bank holidays
• Flexible, hybrid and remote working options
• Pay progression at 6 months and 2 years
• Company pension
• Excellent training and career development
• Strong colleague networks across disability, race and LGBTQ+
• Discounted gym membership, cycle to work scheme and much more.

Address

Recruitment
Scope
Scope
Salford
M Manchester
M50 1BX

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The Disabled Workers Co-operative Ltd. Reg No. 4418227