Housing Repairs Customer Service Advisor – 2 roles (viewed15 times)
CompanyName: Cannock Chase Council
JobLocation: Cannock
JobStatus: Full Time
Job Description
Role Numbers: CH231 & CH232
Grade C: £25,948.96 - £25,989 per annum (pay award pending)
Contract Type: Permanent
Hours: 37 per week (Monday - Friday 9:00am to 5:00pm)
Why join us
- Flexible and hybrid working opportunities
- Local Government Pension Scheme
- 23 days annual leave, rising to 26 days after 5 years continuous service
- Cycle to Work scheme
- Free car parking
About the role
We are looking for a professional, and customer-focused Housing Repairs Customer Service Advisor to join our team. You will be the first point of contact for residents, providing high quality advice and support for the Council’s Housing Repairs and Maintenance service.
Working in our fast-paced Customer Contact Centre you will be the front face of the Council’s Housing Repairs and Maintenance service, dealing with calls and emails covering a range of repair enquiries. This role ensures residents can access housing repair services efficiently and fairly. You will handle enquiries by phone, email and online, ensuring customers receive accurate information and excellent service.
About you
- Excellent communication and interpersonal skills.
- A commitment to delivering outstanding customer service.
- Experience of working in a customer service environment.
- Strong problem solving skills
- IT skills sufficient to input and retrieve data using Microsoft packages and bespoke software systems.
- The ability to remain calm and professional when dealing with challenging situations.
- A positive, flexible approach and the ability to work as part of a team.
Further details are available in the supporting documentation.
Closing date & Interviews
Closing date: Sunday 13th September 2026
Interviews: W/C 28th September 2026
Cannock Chase District Council is an Equal Opportunities Employers
Address: Housing Maintenance
Cannock Chase Council
Cannock Chase Council, Civic Centre, Beecroft Road
Cannock
WS Walsall
WS11 1BG
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The Disabled Workers Co-operative Ltd. Reg No. 4418227
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Housing Repairs Customer Service Advisor 2 roles in Cannock employer: Disabled Workers Co-operative
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Contact Details:
Disabled Workers Co-operative Recruitment Team
