At a Glance
- Tasks: Coordinate sailing schedules and ensure all members' needs are met with excellent customer service.
- Company: Join a passionate team providing safe sailing experiences for disabled members.
- Benefits: Flexible hybrid work, rewarding role, and the chance to make a real difference.
- Other info: Part-time, week-on, week-off schedule with around 10-14 hours every other week.
- Why this job: Be part of a supportive community and help create memorable sailing experiences.
- Qualifications: Empathy, strong organisational skills, and proficiency in Word and Excel required.
The predicted salary is between 12 - 15 £ per hour.
Administrator – Sail‑Scheduling Team
We provide 'safe & affordable sailing' for disabled members.
Our team of 2–3 volunteers coordinates scheduling and acts as the interface between sailing crew and disabled members.
This role is a fun customer service position on a week‑on, week‑off schedule.
What Difference Will You Make?
We operate two 38‑ft yachts, DSA Freedom and DSA Free Spirit 2, which sail up to seven days a week, weather permitting.
You will work closely with the crew to ensure scheduling is accurate, all disabled needs are met, appropriate sail support is booked, and all parties are kept informed and updated.
What Are We Looking For?
This administration role involves
- Checking sail request emails and answering them during the day on a daily basis, on a rota, working alternate weeks only.
- Allocating names onto our sailing calendar and sending out sail confirmations on a daily basis, using Team Up, MS Excel and MS Word.
We are looking for someone who is empathetic, has good organisational skills, and is proficient with Word and Excel and can add information into spreadsheets.
Good communication and writing skills are required – able to discuss sailing requirements with our members via telephone, text and email.
The Job Hours
This role is a split post – one week on and one week off, and also covers holidays.
The role should be approximately 10–14 hours every other week (around 2 hours a day split between morning and afternoon).
Laptop can be provided. Hybrid position.
What Will You Be Doing?
We have approximately 150 disabled members and a similar number of crew and sail supporters.
Our Sail Scheduling Team is the nerve centre of our operation, ensuring that places are booked on sails and any special needs accommodated.
If weather forces cancellation, all parties are advised in a timely fashion.
This is a customer‑facing role that becomes very rewarding when you receive thanks and testimonials.
This is a team member role, not a trustee role.
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Sail Scheduling Administrator - Hybrid, Part-Time in Torquay employer: Disabled Sailing Association Torquay UK
As a Sail Scheduling Administrator, you will join a passionate team dedicated to providing safe and affordable sailing experiences for disabled members. Our hybrid work culture promotes flexibility and empathy, allowing you to make a meaningful impact while enjoying the camaraderie of a supportive community. With opportunities for personal growth and the chance to engage directly with our members, this role offers a rewarding experience in a unique and fulfilling environment.
Contact Details:
Disabled Sailing Association Torquay UK Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sail Scheduling Administrator - Hybrid, Part-Time in Torquay
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Disabled Sailing Association Torquay UK and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Disabled Sailing Association Torquay UK and let us see your personality shine through!
We think you need these skills to ace Sail Scheduling Administrator - Hybrid, Part-Time in Torquay
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Disabled Sailing Association Torquay UK.
Get Familiar with Our Brand:Before applying, take some time to learn about Disabled Sailing Association Torquay UK and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Disabled Sailing Association Torquay UK
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Disabled Sailing Association Torquay UK.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Disabled Sailing Association Torquay UK will surely appreciate.
