Personalised Support Specialist – West Cornwall

Join our Humans Cornwall Team as a Personalised Support Specialist and help people access tailored support, guidance, and services that make a real difference in their daily lives.

Key Job Details

• Salary: £26,000 per annum. Mileage paid at 55p/mile
• Reports to: West Cornwall Operations Manager
• Contract: Permanent subject to funding
• Holiday: 31-43 days
• Location: Community based West Cornwall
• Hours: 37 per week, Monday to Thursday 9am to 5pm, and Friday 9am to 4.30pm
• Bright Exchange for employee discounts and vouchers
• Employee Assistance Programme
• Free uniform
• Charity mobile phone and laptop/tablet for the performance of duties

We are a friendly and supportive team of people with diverse backgrounds, highly motivated to drive change and improve the lives of disabled people, their carers and families. We take a flexible approach to supporting each member of our team to reach their full potential.

To provide person-centred support to people across West Cornwall, enabling them to live independently and recover confidence at home and in the community. This role focuses on holistic support, helping clients address both immediate needs and longer-term challenges to enhance their wellbeing. This role does not provide personal care.

Key Responsibilities

• Conduct home visits post-hospital discharge or for those identified as needing support, ensuring safety, comfort, and essential needs are met (e.g., meals, heating, medication).
• Perform holistic assessments and develop action plans covering housing, welfare benefits, adaptations, and other support needs.
• Communicate with internal teams (e.g., Support Broker, Advice Team) and other agencies to ensure clients’ needs are addressed.
• Provide temporary practical assistance (e.g., shopping, meal prep, light cleaning) until permanent arrangements are in place.
• Ensure clients have access to emergency contacts and ongoing support arrangements.
• Address any issues impacting a client’s recovery or wellbeing, escalating concerns when necessary.

Eligibility and Skills

• Eligibility to work in the UK and access to a vehicle with business insurance.
• Communication, organisational, and IT skills.
• Ability to work independently, multitask, and adapt to changing situations.
• Familiarity with care assessments, risk assessments, and local support services.
• Experience using case management systems and supporting individuals post-discharge.
• Experience in delivering support services.
• Knowledge of health, social care, or community support roles.
• Knowledge of local resources and networks.
• Familiarity with environmental assessments and safety standards.

Personal Attributes

• Compassionate, patient, and empowering approach to support.
• Problem-solving skills with a focus on promoting independence.
• Ability to maintain confidentiality and remain calm under pressure.

Select which position you are applying for. Complete the application form. Interview dates: Arranged as suitable candidates are identified. Successful candidates must have the Right to Work in the UK, two references, undergo a DBS check and a work health assessment.

At disAbility Cornwall & the Isles of Scilly, we’re committed to going beyond compliance; we don’t just meet the Equality Act 2010, we aim to set the standard for inclusion. By collecting this information, we can build a clear picture of who makes up our workforce and make sure our practices reflect the diverse communities we serve. This helps us continue to create a fair, welcoming, and equitable place to work. Filling in this form is completely voluntary, but your input really helps us to meet our goals and strengthen our commitment to equality, diversity, and inclusion.

If you have any questions or need support completing the form, please don’t hesitate to get in touch with us. All information you share is confidential, stored securely, and kept separate from the recruitment process. It’s used only for monitoring purposes, never for selection or decision-making.