Marketing & Communications Manager in Hayle

Lead our marketing and communications to drive positive change and amplify disabled people’s voices.

• Employer: disAbility Cornwall

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Key job Details

• Salary: £34,000 per annum
• Reports To: Chief Executive Officer (or designated senior leader) Working with: Marketing Team
• Contract: Permanent subject to funding
• Holiday: 31- 43 days
• Location: Units 1G/H Guildford Road Industrial Estate, Hayle, TR27 4QZ, hybrid working available after successful completion of probation period, minimum 3 days in the office
• Hours: 37 hours per week, 9am-5pm Monday – Thursday, and 9am-4:30pm Fridays. There is also the option of an 8.30am start.
• Working as a member of a great, dynamic and focused team
• Training and development opportunities
• Generous annual leave allowance
• A day off on your birthday
• Employee Assistance Programme
• A great work-life balance culture

We are a friendly and supportive team of people with diverse backgrounds, highly motivated to drive change and improve the lives of disabled people, their carers and families. We take a flexible approach to supporting each member of our team to reach their full potential.

This is a unique opportunity to help drive positive change and strengthen the voice and influence of the disability community across Cornwall and the Isles of Scilly.

The Marketing & Communications Manager will lead the organisation’s marketing, communications, media, digital presence and brand strategy across all services, campaigns and organisational activity.

This strategic and operational leadership role will develop and deliver an organisation-wide marketing and communications strategy that strengthens the organisation’s profile, stakeholder engagement, public voice and impact. The postholder will lead a small, growing team responsible for websites, social media, campaigns, media relations, events, podcasts, branding and creative content, ensuring all communications are accessible, inclusive and aligned with the organisation’s values as a rights-based Disabled People’s Organisation. The role will champion the authentic voices of disabled people, ensuring lived experience and co-production are reflected throughout the organisation’s communications, campaigns and public engagement.

The role is both strategic and hands‑on, requiring attendance at events, community activities and partnership work across Cornwall and the Isles of Scilly to capture and promote the organisation’s work. The postholder will also provide strategic oversight of emerging digital engagement initiatives, including the organisation’s digital peer support platform.

The organisation maintains a significant multi‑channel digital presence across websites, social media and podcast platforms with a reach of 1.73m annually. The Marketing & Communications Manager will maximise the impact, accessibility and effectiveness of these channels to strengthen engagement, influence and organisational reach.

Key Responsibilities

Strategic Leadership

• Develop, implement and review the organisation’s Marketing and Communications Strategy.
• Lead the organisation’s brand, messaging and public profile across all channels.
• Support organisational growth, stakeholder engagement and campaigns through effective marketing and communications.
• Identify opportunities to increase reach, engagement and income generation.
• Ensure all communications reflect the organisation’s values and accessibility standards.
• Champion the meaningful involvement of people with lived experience in shaping campaigns, communications and organisational messaging.
• Contribute to organisational planning and strategic development as a member of the management team.
• Lead, supervise and develop the Marketing & Communications Team.
• Provide regular supervision, appraisal, coaching and performance management.
• Plan workloads, allocate projects and manage competing priorities.
• Develop effective systems and processes to support campaign delivery and project management.
• Support recruitment, induction and future workforce planning.
• Foster a collaborative, creative and high‑performing team culture.

Marketing & Campaigns

• Lead integrated marketing and communications campaigns across the organisation.
• Promote services, projects, events and partnerships.
• Maintain consistent branding, messaging and accessibility across all communications.
• Coordinate marketing activity across departments.
• Monitor campaign performance using analytics and engagement data.

Digital Communications

• Oversee the organisation’s websites, social media and digital platforms.
• Lead digital content strategy across all relevant channels.
• Ensure websites remain accessible, engaging and aligned with SEO best practice.
• Monitor digital trends, AI tools and emerging technologies to improve engagement and efficiency.
• Oversee digital advertising and audience growth.
• Provide strategic oversight of the organisation’s digital peer support platform.
• Work with colleagues, developers and stakeholders to maximise engagement and accessibility.
• Lead promotional activity and support ongoing platform development through analytics and user feedback.
• Ensure all digital engagement reflects inclusive and rights‑based practice.

Media & Public Relations

• Lead media relations and external communications.
• Develop press releases, statements and public messaging.
• Build effective relationships with media and external partners.
• Support reputation management and promote the organisation as a leading voice for disabled people.

Creative Content

• Lead the production of accessible multimedia content including video, photography and podcasts.
• Attend events and community activities to capture promotional content.
• Oversee creative production across digital platforms.
• Ensure all content meets organisational quality and accessibility standards.

Resources & Governance

• Manage marketing budgets, software, equipment and external suppliers.
• Monitor KPIs and produce regular reports for senior leadership and Trustees.
• Ensure compliance with GDPR, copyright, accessibility standards and brand governance.

Person Specification

Qualifications

• Professional qualification in Marketing, Communications, Media, PR or a related discipline, or equivalent senior‑level experience.

Experience

• Senior marketing, communications or media management.
• Developing organisation‑wide marketing strategies.
• Managing and developing teams.
• Delivering integrated marketing and communications campaigns.
• Website, social media and digital communications management.
• Multimedia content, photography and video production.
• Building relationships with media and external stakeholders.
• Understanding of the Social Model of Disability and rights‑based approaches.

Knowledge & Skills

• Strategic marketing and brand development.
• Digital marketing, SEO and analytics.
• Accessible and inclusive communications.
• Campaign planning and project management.
• Using performance data to improve outcomes.
• Excellent organisational and prioritisation skills.

Digital Skills

• Microsoft 365
• WordPress
• Meta Business Suite
• LinkedIn

This role requires travel across Cornwall to attend events and visits to work sites. As some locations may not be accessible by public transport, access to a vehicle for work‑related travel throughout Cornwall is essential. Mileage expenses will be reimbursed in line with the organisation’s travel policy. We are committed to making reasonable adjustments to ensure equal opportunity for all candidates. Please contact HR for an informal conversation regarding travel requirements.

Personal Attributes

• Confident and professional leader.
• Creative, innovative and forward‑thinking.
• Passionate about inclusion and social justice.
• Strategic while remaining operationally hands‑on.
• Collaborative, resilient and adaptable.

About Us

disAbility Cornwall & Isles of Scilly is a disabled people’s user led organisation, a registered charity and company limited by guarantee. Our mission is to represent, include, support and empower (RISE) people living with a long‑term health condition or disability, their families and carers in Cornwall and the Isles of Scilly. We do this via an extensive range of services and activities and by working at a strategic level to ensure the voices of disabled people are heard.

Values

Our values represent what is important to us as an independent, user‑led organisation. They guide our actions and behaviours as we work together towards our vision of ‘A fully inclusive society, with equity of opportunity for all’:

• Our passion for equity – inspiring each other and demonstrating fairness, commitment and accountability.
• Respect for self and others – being open minded, reliable and approachable, acting with integrity in everything we do.
• Being supportive – having an inclusive, positive, and empathic approach to supporting others and ourselves.

We have a diverse workforce, and we are always striving to enhance our diversity, we welcome applicants of all identities including disability, gender, ethnicity, faith, age, sexuality, and people who have caring responsibilities. We carry out work health assessments to ensure that the job is a good fit for the individual and that any necessary adjustments or support can be provided to help them succeed in their role.

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Closing date: applications must be submitted by Monday 10 th August by 9am.

Interview date: Arranged as suitable candidates are identified. Successful candidates must have the Right to Work in the UK, two references, undergo a DBS check and a work health assessment

At disAbility Cornwall & the Isles of Scilly, we’re committed to going beyond compliance, we don’t just mean to meet the Equality Act 2010, we aim to set the standard for inclusion. By collecting this information, we can build a clear picture of who makes up our workforce and make sure our practices reflect the diverse communities we serve. This helps us continue to create a fair, welcoming, and equitable place to work. Filling in this form is completely voluntary, but your input really helps us to meet our goals and strengthen our commitment to equality, diversity, and inclusion.

If you have any questions or need support completing the form, please don’t hesitate to get in touch with us. All information you share is confidential, stored securely, and kept separate from the recruitment process. It’s used only for monitoring purposes, never for selection or decision‑making.