DIAL Adviser

Reports to: Advice Services Manager

Salary: £19,864 (FTE £24,500)

Contract: 12-month fixed term contract

Place of work: Units 1G/H Guildford Road Industrial Estate, Hayle, TR27 4QZ

Working hours: 30 hours per week worked over 4 or 5 days, must include a Friday working 9am-4:30pm

Role Purpose

We are looking for someone passionate about fairness, community, and making a real difference to join our small but mighty team as a DIAL Adviser. In this role, you will support people with health conditions or a disability to live more independently, understand their rights, and access vital services, whether it is benefits, housing, employment, or wellbeing. You will be offering advice that truly changes lives, via phone, email, video calls, and face-to-face depending on circumstances.

Key Responsibilities

• Offer advice and support via phone, email, and video calls, on:

• Money & Welfare Entitlements
• Housing & Home Environment
• Rights & Discrimination
• Training, Volunteering & Employment
• Social & Leisure Opportunities
• Independent Living & Equipment
• Health & Wellbeing

Essential Skills and Experience:

• Experience in advice or rights-based roles.
• Knowledge of welfare entitlements, especially for disabled people and carers.
• Strong communication and organisational skills.
• Proficient user of Microsoft packages specifically Outlook.
• Ability to work both independently and as part of a team.

Desirable Skills / Experience

• Experience working with disabled people or those facing daily challenges.
• Familiarity with the Equality Act and the Care Act.

About Us

disAbility Cornwall & Isles of Scilly is a disabled people's user led organisation, a registered charity and company limited by guarantee. Our mission is to represent, include, support and empower (RISE) people living with a long-term health condition or disability, their families and carers in Cornwall and the Isles of Scilly. We do this via an extensive range of services and activities and by working at a strategic level to ensure the voices of disabled people are heard.

Values

Our values represent what is important to us as an independent, user-led organisation. They guide our actions and behaviours as we work together towards our vision of 'A fully inclusive society, with equity of opportunity for all':

• Our passion for equity – inspiring each other and demonstrating fairness, commitment and accountability.
• Respect for self and others – being open minded, reliable and approachable, acting with integrity in everything we do.
• Being supportive – having an inclusive, positive, and empathic approach to supporting others and ourselves.

We have a diverse workforce, and we are always striving to enhance our diversity, we welcome applicants of all identities including disability, gender, ethnicity, faith, age, sexuality, and people who have caring responsibilities. We carry out work health assessments to ensure that the job is a good fit for the individual and that any necessary adjustments or support can be provided to help them succeed in their role.

Benefits

• Working as a member of a great, dynamic and focused team, within an Investor in People Gold Standard Organisation
• Training & Development opportunities
• Generous annual leave allowance of 31 days in the first year and increasing year on year increasing to a maximum of 43 days
• Great facilities and free parking at our office
• A day off on your birthday
• A great work life balance culture.

We are a friendly and supportive team of people with diverse backgrounds, highly motivated to drive change and improve the lives of disabled people, their carers and families. We take a flexible approach to supporting each member of our team to reach their full potential.

How to apply: Please apply via our secure online link.

Successful candidates must have the Right to Work in the UK, two references, undergo a DBS check and a work health assessment.

Applicant Equity, Diversity and Inclusion Monitoring Form: As an organisation we want to surpass the aims and commitments set out in our Equity, Diversity and Inclusion Policy. This includes following the appropriate equalities laws, including the Equality Act 2010, building an accurate picture of our workforce, monitoring our diversity and inclusion efforts, and striving to continuously improve. Completing the form is voluntary and anonymous. The information provided will be kept confidential and separate from the recruitment selection process. The information is only used for monitoring purposes.