Data Officer

Join our team as a Data Officer and play a key role in turning data into meaningful insight to improve services and demonstrate impact.

“Employer: disAbility Cornwall”

Key Job Details

• Salary: £28,000 - £31,000 FTE per annum (based on 37 hours per week) with appointments normally made at the lower end of the range, depending on experience and qualifications. (pro rata to 30‑hour week £22,702 - £25,135)
• Reports To: Chief Operating Officer, Grants and Contracts Manager, Operations Managers and Case Quality Supervisors
• Contract: Permanent subject to funding
• Holiday: 31‑43 days
• Location: Units 1G/H Guildford Road Industrial Estate, Hayle, TR27 4QZ, hybrid working after 4‑month probationary period.
• Hours: 30 hours per week, can be worked flexibly between 9am‑5pm Monday‑Thursday, and 9am‑4:30pm Fridays
• Working as a member of a great, dynamic and focused team
• Training and development opportunities
• Generous annual leave allowance
• A day off on your birthday
• Employee Assistance Programme
• A great work‑life balance culture

We are a friendly and supportive team of people with diverse backgrounds, highly motivated to drive change and improve the lives of disabled people, their carers and families. We take a flexible approach to supporting each member of our team to reach their full potential.

This is a unique opportunity to help drive positive change and strengthen the voice and influence of the disability community across Cornwall and the Isles of Scilly.

This role sits at the heart of disAbility Cornwall’s contract monitoring and reporting function. Working closely with the Chief Operating Officer, Grants and Contracts Manager, and Case Quality Supervisors, the postholder will ensure service data is accurate, consistent and compliant. They will support contract reporting, evidence organisational impact, and help meet commissioner requirements.

The role will manage reporting schedules, validate data, and support the development of organisational systems, including Pipedrive, Charitylog and the future Microsoft CRM solution.

Key Responsibilities

• Coordinate monthly, quarterly and annual contract reports across multiple services.
• Validate data to ensure accuracy, completeness and compliance with contract requirements.
• Work with Case Quality Supervisors to identify and resolve data quality issues.
• Support managers and frontline staff to maintain accurate records.
• Manage reporting schedules and ensure deadlines are met.
• Produce performance reports, management information and data summaries.
• Develop and maintain dashboards and reporting tools, including Power BI where appropriate.
• Support the administration and development of Pipedrive and future CRM systems.
• Carry out data cleansing and promote consistent recording standards.
• Gather evidence, case studies and supporting information for reports and audits.
• Analyse data and support impact measurement to demonstrate outcomes and identify trends.
• Ensure compliance with GDPR, data protection legislation and organisational policies.
• Provide administrative support for reporting, data management and contract monitoring activities.
• Undertake other duties as required by the Chief Operating Officer or Grants and Contracts Manager.

Key Requirements

Accuracy and Attention to Detail

• Maintains high standards of data accuracy and reliability.

Organisation

• Manages multiple deadlines and competing priorities effectively.

Analytical Skills

• Interprets data, identifies trends and highlights opportunities for improvement.
• Works effectively with managers, frontline staff and support teams.

Technical Skills

• Confident using CRM systems, Microsoft Office and Excel.
• Experience with Power BI is desirable.

Research and Reporting

• Collects, analyses and presents information from multiple sources.

Communication

• Produces clear, professional written and verbal communications.

Problem Solving

• Identifies issues and implements practical solutions.
• Responds positively to changing systems and reporting requirements.

Confidentiality

• Handles sensitive information appropriately and securely.
• Preparing reports for commissioned services, contracts or grant‑funded projects.
• Using Pipedrive, Charitylog, Microsoft Dynamics or similar CRM systems.
• Developing dashboards and performance reporting tools, including Power BI.
• Data validation, quality assurance or contract monitoring.
• Research, impact measurement and performance analysis.

Diversity, Equality and Inclusion

We have a diverse workforce, and we are always striving to enhance our diversity. We welcome applicants of all identities including disability, gender, ethnicity, faith, age, sexuality, and people who have caring responsibilities. We carry out work health assessments to ensure that the job is a good fit for the individual and that any necessary adjustments or support can be provided to help them succeed in their role.

Closing date:

Interview date: Arranged as suitable candidates are identified.

Successful candidates must have the Right to Work in the UK, two references, undergo a DBS check and a work health assessment.