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- Tasks: Manage front of house bars, ensuring smooth operations and excellent customer service.
- Company: Join the vibrant team at The Old Vic Theatre, a cultural landmark.
- Benefits: Competitive pay, flexible hours, and a dynamic work environment.
- Other info: Opportunity for professional growth and to work in a creative atmosphere.
- Why this job: Lead a passionate team and create memorable experiences for theatre-goers.
- Qualifications: Experience in team leadership and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Role Summary: To manage the four front of house bars during incoming/interval and close down/lock up duties, overseeing all bar staff, customer service and operations, ensuring that the bars run smoothly and that excellent service is provided to all customers, and to uphold our premises license.
The Team: The Bar Manager sits within the Theatre Operations team, which is responsible for all non-production related aspects of the Theatre – including front of house, bars (and catering) operations, facilities, health and safety, IT and sustainability.
Areas of Responsibilities:
- Operations & Bar Management:
- Regulatory Compliance: Maintain strict adherence to licensing laws, health and safety regulations, and food safety standards.
- Service Excellence: Lead the delivery of high-quality customer service and maintain a comfortable, safe environment for guests and staff.
- Site Security: Implement effective security procedures and coordinate closely with the security team to protect the building and its occupants.
- Opening/Closing: Execute precise cleaning rotas, daily checklists, and end-of-shift procedures to maintain facility standards.
- Financial Accountability:
- Cash Management: Oversee all financial procedures, including accurate till operation and float management.
- Reconciliation: Perform daily cashing up and reconcile cash vs. card payments to identify and resolve discrepancies.
- Team Leadership:
- Performance Management: Monitor staff output, conduct, and presentation (uniform standards), reporting concerns to Theatre Operations.
- Training & Onboarding: Assist in the professional development of new hires to ensure consistent service standards.
- Staffing Logistics: Manage attendance, reporting any sickness or lateness promptly to the management team.
- Safety & Emergency Response:
- Incident Management: Serve as a lead for Front of House evacuations and report any H&S incidents immediately.
- Legislative Knowledge: Maintain an up-to-date understanding of Food Hygiene and Health & Safety legislation.
This is not an exhaustive list of duties and the Theatre’s management may, at any time, allocate other tasks which are of a similar nature or level.
Person Specification:
- Previous experience of team leading, supervising and staff management.
- Good numeracy skills and a willingness to learn cash up procedures.
- An exceptional understanding of preparing drinks and the service of alcohol.
- Professional and presentable at all times.
- Good timekeeping.
- A proven ability to lead and manage a team.
- Dedicated and dynamic approach to providing a high level of customer service.
- Ability to use initiative to respond to both expected and unexpected situations.
- A proven willingness to take on responsibility for the safety of customers and staff and the security of the building.
- A proven willingness to help out in all aspects of the bar.
- A commitment to working weekends and the flexibility to provide both scheduled and short notice cover.
- Understanding of food hygiene and Health & Safety legislation.
Required Qualifications:
- Personal License.
- Food Hygiene Level 2.
- First Aid training.
The Old Vic has made a commitment that all applicants with disabilities who meet the essential criteria for this job will be invited to interview. All appointments are made subject to satisfactory references and proof of eligibility to work in the UK.
Theatre Bar Manager employer: Disability Arts
Contact Detail:
Disability Arts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Theatre Bar Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the theatre and hospitality industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience in bar management or customer service, consider creating a portfolio that highlights your achievements. Include any training or certifications you have, like your Personal License or Food Hygiene Level 2, to make you stand out.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to theatres or venues you’re interested in working for. Express your enthusiasm for their operations and ask if they have any upcoming opportunities. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like Theatre Bar Manager. Keep an eye on our listings and don’t hesitate to submit your application. The more you put yourself out there, the better your chances of landing that dream job!
We think you need these skills to ace Theatre Bar Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love providing top-notch service. Share any experiences where you went above and beyond for customers – it’ll show us you’re the right fit for our Theatre Bar Manager role!
Highlight Your Leadership Skills: We want to see your team-leading experience shine through! Talk about times you've managed a team or trained new staff, and how you kept everyone motivated and on track. This is key for us in finding the right candidate.
Be Detail-Oriented: Since this role involves cash management and compliance with regulations, make sure to mention your attention to detail. Give examples of how you've successfully handled cash procedures or adhered to health and safety standards in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Theatre Bar Manager position. We can’t wait to hear from you!
How to prepare for a job interview at Disability Arts
✨Know Your Stuff
Make sure you brush up on your knowledge of licensing laws, health and safety regulations, and food hygiene standards. Being able to discuss these topics confidently will show that you're serious about the role and understand the responsibilities that come with it.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you managed staff performance or handled difficult situations. This will demonstrate your ability to lead and manage effectively, which is crucial for the Theatre Bar Manager position.
✨Customer Service is Key
Be ready to talk about your approach to delivering exceptional customer service. Share specific instances where you went above and beyond for customers, as this role heavily relies on creating a comfortable and enjoyable environment for guests.
✨Be Ready for the Unexpected
Think about scenarios where you had to use your initiative to solve problems quickly. Whether it's dealing with a busy bar during peak times or handling an emergency situation, showing that you can think on your feet will impress the interviewers.