Head of Enterprise and Visitor Experience in London

We’re looking for a proactive, strategic and people-centred Head of Enterprise and Visitor Experience (HOEVE) to shape the theatre’s public-facing experience, ensuring that all visitors, from families and schools to artists and colleagues, feel welcome, safe, and valued. This new role provides strategic leadership across all visitor services, including Front of House and Stage Door operations, and plays an important role in maintaining the theatre’s robust Health & Safety and Safeguarding practices. The HOEVE is also responsible for driving income through Front of House operations, with a focus on increasing visitor spend. You will bring professional insight, a people-centred approach, and strong operational leadership to create a culture of safety, service excellence, and inclusive welcome throughout the building.

CONTRACT

Permanent, full-time (40 hours per week), including evening and weekends.

SALARY

£36,000 – £38,000 per annum.

HOW TO APPLY

For more information, including a full job description and how to apply, visit https://www.unicorntheatre.com/jobs.

Closing date for applications: Tuesday, 27 January 2026, 10am.

First Interviews: Wednesday, 4 February 2026.

Second Interviews: Wednesday, 11 February 2026.

Expected Start Date: As soon as possible.

If you need this information in an alternate format, please contact jobs@unicorntheatre.com or call 02076450500.

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