Employment & Skills Programme Administrator in Belfast

Location: Based in Belfast HQ with travel and support provided across Northern Ireland

Pay Band: 3 - £24,230.06

Hours: Fixed Time 35 hours per week

Contract: Fixed term to 31 March 2027 (subject to funding)

Disability Action is a dynamic and thriving charity committed to improving the lives of individuals with disabilities across Northern Ireland. We provide a wide range of services and support to empower people with disabilities, in employment, education, advocacy and more, ensuring they can live independently and participate fully in society.

The post holder will provide programme-level support across Disability Action's Employment & Skills services, focusing on coordinating and maintaining real-time data across multiple sites and teams to support operational delivery, self-evaluation and quality improvement activities, regular submissions and reporting to management teams and funders, and stakeholder and employer engagement.

Key Responsibilities:

• Operate, update and maintain participant databases and shared systems, ensuring ongoing accuracy, confidentiality, claim and audit readiness.
• Coordinate the collection of data and feedback for self-evaluation and quality improvement activities, in collaboration with delivery and support teams and managers.
• Support and coordinate effective submissions and reports to managers and funders, including uploading/downloading documents via secure Government Gateways and following GDPR protocols.
• Contribute to the design and delivery of participant and employer surveys, focus groups, and other engagement activities to support regular service-wide self-evaluation and continuous improvement planning.
• Use Microsoft Office (including Excel) to create, prepare and submit data summaries, claims documentation, and internal and funder reports, in collaboration with service teams and managers.
• Assist with the coordination of employer-focused activities, including contact tracking, event and/or training organisation, and follow-up.
• Maintain shared operational calendars, reminders, and schedules to support smooth team coordination.
• Directly support and maintain shared digital filing systems, including SharePoint, ensuring folder structures are logical, consistent, and in line with GDPR protocols and service standards and quality measures.
• Provide administrative support to periodic operational delivery initiatives and where required.
• Undertake other duties as may be reasonably required by Disability Action in line with the post.

Essential Criteria:

• Experience of coordinating and maintaining sensitive data to clear protocols and systems for internal and external stakeholders.
• Ability to plan and prioritise a varied workload to meet deadlines and support contractual obligations.
• Experience supporting high quality service delivery and/or quality improvement planning in a multi-disciplinary or compliance focused environment.
• Strong communication skills with internal teams, funders, and external stakeholders, both written and verbal.
• Experience maintaining digital systems, participant records, and shared filing platforms.
• Knowledge and understanding of Data Protection legislation and GDPR, and ability to apply these when handling confidential participant information.
• Strong IT proficiency, including Microsoft Office and online collaboration tools.

Desirable Requirements:

• Experience of working in programmes supporting disabled people, skills training, or employment support.
• Knowledge of relevant legislation, including the Disability Discrimination Act, and provision for people with disabilities in NI.

What We Can Offer You:

• Enhanced Maternity packages
• Hybrid Working
• Death in Service package
• Cash plan
• In-house counselling services
• Commitment to diversity, inclusion, and employee well-being
• 27 days paid holidays per year and 11 bank holidays (Based on a full-time role)
• Opportunities for growth in business development, project implementation, training and development and personal development plans

Disability Action is an equal opportunities employer committed to providing opportunities for all. We offer salary packages that are reflective of experience and aligned with industry standards, alongside a supportive environment that encourages professional growth. As a progressive charity, we provide our employees with opportunities to develop their skills and gain experience across a wide range of areas in a secure and thriving workplace. We are a Responsible Body for Access NI. A disclosure check will be undertaken; however, a criminal record will not necessarily be a bar to obtaining this role.