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- Tasks: Support clients with benefits applications and casework, ensuring they receive the help they need.
- Company: Disability Action Haringey is dedicated to empowering individuals with disabilities through support and advocacy.
- Benefits: Gain valuable experience, develop skills, and make a real difference in your community.
- Why this job: Join a friendly team, enhance your communication skills, and contribute to meaningful social impact.
- Qualifications: Experience in advice work, strong communication skills, empathy, and resourcefulness are essential.
- Other info: This is a volunteer position, perfect for students looking to gain practical experience.
The Volunteer Advice Worker will play a key role in supporting DAH staff and volunteers in carrying out their work. The Advice Worker will be friendly, have good written/verbal skills, with empathy and patience.
What difference will you make?
- Helping clients with benefits applications, mandatory reconsiderations, registering appeals with courts & tribunals service.
- Booking appointments for remote and in-person casework.
- Form filling on behalf of clients.
- Acting on behalf of clients, contacting local and external organisations.
- Assessing the needs of clients, ensuring they are getting the highest amount of support they are eligible to.
- Using internal advice systems, and logging caseload.
- Completing grant applications, signposting & referrals.
What are we looking for?
- Resourcefulness.
- Experience of advice work and the benefits system.
- Good verbal and written communication skills.
- Maturity.
- Confidence.
- Empathy.
- Patience.
- Flexibility in teamwork.
- Good technical and IT skills.
What will you be doing?
We are looking for someone with experience of advice work and the benefits system to help us maintain an efficient and knowledgeable advice service, by facilitating a wide range of clients. Key skills needed are resourcefulness, good verbal and written communication skills, maturity, confidence, empathy, patience, flexibility in teamwork, and good technical and IT skills.
Volunteer Volunteer Advice Worker | Disability Action Haringey employer: Disability Action Haringey
Contact Detail:
Disability Action Haringey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer Volunteer Advice Worker | Disability Action Haringey
✨Tip Number 1
Familiarise yourself with the benefits system and common issues clients face. This knowledge will help you demonstrate your resourcefulness and understanding during any informal discussions or interviews.
✨Tip Number 2
Showcase your empathy and patience in conversations with current volunteers or staff at Disability Action Haringey. Engaging with them can provide insights into the role and highlight your interpersonal skills.
✨Tip Number 3
Practice your verbal communication skills by explaining complex topics simply. This will prepare you for the role, where clear communication is key when assisting clients with their needs.
✨Tip Number 4
Network with professionals in the non-profit sector, especially those involved in advice work. Building connections can lead to valuable recommendations and insights that may enhance your application.
We think you need these skills to ace Volunteer Volunteer Advice Worker | Disability Action Haringey
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Volunteer Advice Worker position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous experience in advice work or knowledge of the benefits system. Use specific examples to demonstrate your resourcefulness, empathy, and communication skills.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for supporting clients and your understanding of their needs. Mention why you want to volunteer with Disability Action Haringey and how you can contribute to their mission.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Disability Action Haringey
✨Show Your Empathy
As a Volunteer Advice Worker, empathy is crucial. Be prepared to share examples of how you've demonstrated understanding and compassion in previous roles, especially when dealing with clients facing challenges.
✨Demonstrate Communication Skills
Good verbal and written communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and consider preparing a brief written response to a common client query to showcase your writing ability.
✨Highlight Your Resourcefulness
The role requires resourcefulness in navigating the benefits system. Think of specific instances where you've had to find creative solutions or gather information to assist someone effectively, and be ready to discuss these during the interview.
✨Prepare for Teamwork Scenarios
Flexibility in teamwork is important. Be ready to talk about your experiences working in teams, how you handle conflicts, and how you contribute to a positive team environment, especially in a volunteer setting.
