At a Glance
- Tasks: Assist in managing the store and ensure smooth operations.
- Company: Join Dis-Chem Pharmacies, a leading retail brand.
- Benefits: Market-related salary, medical aid, provident fund, and staff discounts.
- Other info: Great opportunity for growth in a supportive environment.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Grade 12, basic computer skills, and retail experience preferred.
The predicted salary is between 12000 - 18000 € per year.
Dis-Chem Pharmacies’ Newcastle Mall store has an opportunity available for a Retail Store Assistant to join the team. The main purpose of this role will be to assist with the overall management of the store to ensure operational and administrative duties are performed as per the standard policy and procedure.
Minimum Requirements:
- Grade 12 / Matric
- Basic computer skills (Word, Excel and Outlook)
- SAP
- Retail experience
Job Specification:
- Manage and report all customer complements and complaints to management.
- Establish a professional relationship with customers.
- Ensure all customer stock queries are dealt with and resolved.
- Maintain effective external communication with customers when they require feedback.
- Assist customers with any enquiries and refer customers to the appropriate departments where applicable.
- Adhere to the customer turnover per hour rate as per company benchmark.
- Manage the shorts and overs at the point of sale, including the floats.
- Manage refund and return transactions.
- Ensure that back shopping and returned goods are handled correctly.
- Verify and review deliveries and invoices for total accuracy.
- Assist the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
- Manage and control high risk stock.
- Prepare the run reconciliation on a daily basis.
- Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
- Maintain effective liaison between relevant parties.
- Maintain effective document control including but not limited to float, petty cash, cash on hand.
Competencies:
- Retail administration and operational knowledge
- Team player, good customer relations
- Leadership and management skills
- Trustworthy and honest
- Ability to work under pressure
- Deadline driven
Special conditions of employment:
- South African citizen
- MIE, clear criminal and credit
- Driver’s license and/or own reliable transport
Remuneration and benefits:
- Market related salary
- Medical aid
- Provident fund
- Staff account
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN'T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL. Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.
Retail Store Assistant - Newcastle Mall (New Store) in Newcastle upon Tyne employer: Dis-Chem Pharmacies
Dis-Chem Pharmacies is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Retail Store Assistant at the new Newcastle Mall location, you will benefit from competitive remuneration, medical aid, and provident fund options, all while being part of a team that values customer service excellence and teamwork. With a commitment to diversity and inclusion, Dis-Chem actively supports the recruitment of individuals with disabilities, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Assistant - Newcastle Mall (New Store) in Newcastle upon Tyne
✨Tip Number 1
Get to know the store! Before your interview, pop into the Newcastle Mall store and observe how things run. This will give you a feel for the environment and help you tailor your answers to show you’re a perfect fit.
✨Tip Number 2
Practice makes perfect! Prepare for common retail interview questions by role-playing with a friend. Think about how you’d handle customer complaints or stock queries, and be ready to share your experiences.
✨Tip Number 3
Show off your skills! When you get the chance, highlight your retail experience and any relevant computer skills. Mentioning your familiarity with systems like SAP can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and keeps you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace Retail Store Assistant - Newcastle Mall (New Store) in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Retail Experience:When you're writing your application, make sure to highlight any retail experience you have. We want to see how you've handled customer interactions and managed stock in the past. This will help us understand how you'd fit into our team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great candidate for the Retail Store Assistant role. Remember, less is often more!
Tailor Your Application:Make sure to customise your application to match the job description. Use keywords from the listing, like 'customer relations' and 'operational duties', to show us that you’re the perfect fit for our Newcastle Mall store.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures it gets to the right people quickly. Plus, it shows you’re tech-savvy!
How to prepare for a job interview at Dis-Chem Pharmacies
✨Know the Company
Before your interview, take some time to research Dis-Chem Pharmacies. Understand their values, mission, and what sets them apart in the retail industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Retail Store Assistant, customer interaction is key. Prepare examples from your past experiences where you've successfully handled customer complaints or queries. Highlight your ability to establish professional relationships and resolve issues effectively.
✨Familiarise Yourself with Retail Operations
Brush up on your knowledge of retail operations, especially around stock management and point of sale processes. Be ready to discuss how you would manage shorts and overs, handle refunds, and ensure accurate deliveries. This shows you’re prepared for the role's responsibilities.
✨Practice Common Interview Questions
Think about common interview questions related to teamwork, working under pressure, and leadership skills. Practising your responses can help you feel more confident. Remember to relate your answers back to the competencies mentioned in the job description.
