At a Glance
- Tasks: Coordinate and support events and career development for film and TV directors.
- Company: Join a leading membership organisation representing over 8,500 creative professionals.
- Benefits: Enjoy 25 days holiday, pension scheme, and various discounts.
- Other info: Flexible working with opportunities for UK travel and dynamic career growth.
- Why this job: Make a real impact in the creative industry while developing your skills.
- Qualifications: Experience in event management and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
You are also aware the venue requires the room you have hired immediately after your timeslot as they have to prepare for another booking. We are happy to receive applications in whichever format is most accessible to you, whether that's written in the body of an email, or a Word document, via a video in BSL or English, or as an audio file. Please contact us at recruitment@directors.
It is a membership organisation representing the creative, economic and contractual interests of over 8,500 members – the majority of working TV and film directors in the UK. It also campaigns and lobbies on its members’ behalf and provides a range of services including legal advice, events and career development.
Working across our Membership department, this role coordinates and supports the delivery and organisation of our events and careers and skills activity for our Directors UK members. The focus of the role is split between the Events team and the Careers & Skills Development team with the main focus (70-80%) on events.
Reporting to: Career Development and Skills Manager
Working closely with our Career Development and Skills Manager to coordinate programmes and priorities and be responsible for the coordination of Career Development and Skills (CDS) activity, administration, venue and catering booking/management.
- Event management and delivery on the day, liaising with venue, AV, speakers, partners and managing attendees, at select screenings and other events.
- Participation management for CDS sessions including welcoming, providing drinks etc, networking and introducing participants to one another.
- Answering and directing general queries from the Training and Events inboxes and actioning when appropriate.
- Collaborate in the planning process, keeping up with industry news and contributing ideas in meetings (in conjunction with the Events and CDS Managers).
Excellent AV and IT skills including experience of delivering webinars via Zoom. Excellent customer service, with excellent verbal and written communication skills. Discrete, with an awareness of handling confidential data, and understanding of GDPR. Understanding of the creative industries, specifically film and television. Experience of working in a membership organisation, and the dynamic of delivering member services and programmes.
The post holder will be required to travel throughout the UK. To be able to work varying hours including regular evening and occasional weekend work.
Work Days: Monday to Friday including evening events and occasional weekends (with Time off in lieu)
Location: This role may be split between working at our Directors UK office at 33 Great Sutton Street, London, EC1V 0DX and working remotely, plus some UK travel for events.
Contract: 12M FTC
Holidays: 25 days per year plus all public and bank holidays (pro rata)
Company Pension Scheme
Life Assurance benefit from Unum (4 x salary paid to dependent)
Season Ticket Loan
Perkbox (various discounts)
Cycle to Work scheme
Directors UK is an equal opportunities employer - we welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation or age.
Service manager (Fixed term) in City of London employer: DIRECTORS UK
Directors UK is an exceptional employer that champions the creative industries, offering a vibrant work culture where collaboration and innovation thrive. With a focus on employee growth, we provide extensive career development opportunities, a generous holiday allowance, and a supportive environment that values diversity and inclusion. Located in the heart of London, our team enjoys the unique advantage of engaging with industry leaders while benefiting from flexible working arrangements and a range of employee perks.
StudySmarter Expert Advice🤫
We think this is how you could land Service manager (Fixed term) in City of London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like DIRECTORS UK.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like DIRECTORS UK. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service manager (Fixed term) in City of London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to DIRECTORS UK.
How to prepare for a job interview at DIRECTORS UK
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in DIRECTORS UK's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services DIRECTORS UK offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
