At a Glance
- Tasks: Manage vehicle damage claims and authorise repairs while ensuring excellent client service.
- Company: Join a friendly and supportive team at Direct Accident, established since 1996.
- Benefits: 22 days holiday, birthday off, income protection, and free onsite parking.
- Other info: Exciting career progression opportunities in a dynamic work environment.
- Why this job: Make a real difference by helping clients navigate the aftermath of road traffic accidents.
- Qualifications: Attention to detail, strong communication skills, and a proactive attitude.
The predicted salary is between 25000 - 30000 € per year.
DAMS offers a great opportunity for your career progression. A very friendly and supportive team. Direct Accident was formed in 1996 to assist clients who had been involved in road traffic accidents caused by another party. In that time, we have helped thousands of clients by taking away the worry and inconvenience that inevitably result from an accident caused by somebody else.
We are currently recruiting for a Repair Administrator to join our fantastic Repairs team in Ormskirk. This is an exciting opportunity for someone who is passionate about the work they do, the service they provide and getting the best results for their clients.
You will be responsible for dealing with the vehicle damage element of a claim, to receive engineers reports and discuss the content with the client and the associated garage, to authorise repairs, arrange storage, and disposal of vehicles as appropriate.
We are looking for someone who is positive, energetic and enthusiastic, a problem solver and someone who can work as part of a tight team and using their own initiative. You will be responsible for ensuring that you provide an excellent service to your stakeholders and ensure that everyone has a positive experience by delivering an outstanding service.
If you have drive and determination, ambition and are looking for a stimulating career then we would love to hear from you.
Responsibilities to include:
- Receive and process new engineers reports
- Contact clients to discuss the content of the report regarding their vehicle
- Deal with any valuation disputes
- Carry out checks and authorise repairs to vehicles where appropriate
- Ensure storage of a vehicle is kept to a reasonable duration and that a vehicle is moved out of storage as soon as is practicable
- Arrange disposal of written off vehicles where necessary
- Offer back up claims handling to the new claims team during busy periods
- Effectively communicate decisions to offer Uninsured Loss or Cash in Lieu of repairs to clients as an alternative to repairs when necessary and appropriate
- Undertake any other reasonable task to ensure the efficient operation of the business
About You:
- Excellent attention to detail
- Patience and empathetic with good self-motivation and the ability to work alone and as part of a team
- Proactive, confident, and professional
- Excellent written and verbal communication skills
What we offer in return:
- 22 days holiday + your Birthday off + 8 bank holidays
- Income protection, dental plan, critical illness cover & death in service cover
- Employee Assistant Programme
- Free onsite parking
- The opportunity to develop a rewarding and successful career
Repair Administrator in Ormskirk employer: Directaccident
DAMS is an exceptional employer that prioritises career progression and fosters a friendly, supportive work environment in Ormskirk. With a strong focus on employee well-being, we offer comprehensive benefits including income protection, a dental plan, and generous holiday allowances, alongside opportunities for personal and professional growth within our dedicated Repairs team. Join us to make a meaningful impact while enjoying a collaborative culture that values your contributions and encourages initiative.
StudySmarter Expert Advice🤫
We think this is how you could land Repair Administrator in Ormskirk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at DAMS. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching DAMS and understanding their values. Show us your passion for helping clients and how you can contribute to the Repairs team. We love candidates who align with our mission!
✨Tip Number 3
Practice common interview questions and have examples ready that showcase your problem-solving skills and teamwork. We want to see how you handle challenges and work with others to get the best results.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us that you’re genuinely interested in the Repair Administrator role. Plus, it’s a great way to stand out!
We think you need these skills to ace Repair Administrator in Ormskirk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Repair Administrator role. Highlight your attention to detail and communication skills, as these are key for the position.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for helping clients and your problem-solving abilities. Share specific examples of how you've provided excellent service in previous roles.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. Avoid jargon and make sure your enthusiasm for the role shines through without overwhelming us with too much information.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the process!
How to prepare for a job interview at Directaccident
✨Know the Company Inside Out
Before your interview, take some time to research Direct Accident and their mission. Understand their values and how they support clients after road traffic accidents. This will not only show your enthusiasm but also help you align your answers with what they stand for.
✨Showcase Your Problem-Solving Skills
As a Repair Administrator, you'll need to demonstrate your ability to handle disputes and authorise repairs. Prepare examples from your past experiences where you've successfully resolved issues or improved processes. This will highlight your proactive nature and problem-solving skills.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly, especially when discussing technical details or client interactions. You might even want to do a mock interview with a friend to get comfortable with explaining complex information simply.
✨Emphasise Teamwork and Initiative
Since the role requires working as part of a tight team, be ready to discuss how you collaborate with others. Share specific instances where you've taken the initiative or supported your colleagues, showcasing your positive and energetic attitude that fits well with their team culture.
