At a Glance
- Tasks: Engage with members through calls and emails, updating records and handling payments.
- Company: Join a friendly and creative team in a dynamic customer service environment.
- Benefits: Flexible hours, potential for permanent position, and a supportive team culture.
- Other info: Temporary role with the possibility of extension or permanent placement.
- Why this job: Perfect for those who love talking to people and want to make a difference.
- Qualifications: Excellent communication skills and basic IT proficiency required.
The predicted salary is between 20000 - 25000 € per year.
We are seeking customer service executives to join our clients team in Frome. This is a great opportunity for someone who enjoys being on the phone, has excellent communication skills and wants to work within a friendly and creative team.
Our client offers personalised telephone contact services to high profile membership organisations, looking for executives to reach out and speak to members on their behalf. You will be working on a variety of client campaigns, responsible for making and receiving calls, sending emails and updating records and occasionally taking payments.
The ideal candidate will have great communication skills, confident being on the phone and enjoy talking to a wide range of people. You will also have a good level of IT skills including Microsoft Office and Excel.
This is a temporary position, ongoing over the next 4 months but could be longer or be made permanent for the right candidates. Working hours of 37.5 hours per week working Monday to Thursday between the hours 9am 7pm and Friday 9am 5pm and Saturdays 10am on a fortnightly shift pattern. Please note we are looking for candidates who can accommodate and work Saturdays.
If you would like to be considered then please get in touch today.
Outbound Customer Service Executive in Somerset employer: Direct Response Employment Services
Join a vibrant and supportive team in Frome, where your communication skills will shine as you engage with high-profile membership organisations. Our client values employee growth and offers flexible working hours, fostering a creative work culture that encourages collaboration and personal development. With the potential for your temporary role to evolve into a permanent position, this is an excellent opportunity for those seeking meaningful employment in a dynamic environment.
Contact Detail:
Direct Response Employment Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Customer Service Executive in Somerset
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, try role-playing with a friend or family member. Get comfortable with making calls and handling different scenarios to boost your confidence.
✨Tip Number 3
Be ready to showcase your IT skills! Brush up on Microsoft Office and Excel, as these are key for the job. You might even want to prepare a quick demo of how you use these tools effectively.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have questions.
We think you need these skills to ace Outbound Customer Service Executive in Somerset
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about chatting with people, make sure your application highlights your communication skills. Use examples from past experiences where you’ve successfully interacted with customers or clients to showcase your ability.
Tailor Your CV and Cover Letter:Don’t just send a generic CV! Tailor it to the job description by including relevant experience and skills that match what we’re looking for. This shows us you’re genuinely interested in the position and understand what it entails.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the Outbound Customer Service Executive role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Direct Response Employment Services
✨Know Your Stuff
Before the interview, make sure you understand the role of an Outbound Customer Service Executive. Familiarise yourself with the types of calls you might be making and the clients you'll be representing. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Since this role involves a lot of phone communication, practice your speaking skills. You could role-play common customer scenarios with a friend or family member. This will help you feel more comfortable on the phone and improve your ability to handle different types of conversations.
✨Show Off Your IT Skills
Brush up on your Microsoft Office and Excel skills before the interview. Be prepared to discuss how you've used these tools in previous roles. If you can demonstrate your proficiency, it will give you an edge over other candidates who may not be as tech-savvy.
✨Be Ready for Flexibility
Since the job requires working Saturdays and a varied shift pattern, be ready to discuss your availability. Show that you're flexible and willing to accommodate the needs of the team. This will demonstrate your commitment and reliability, which are key traits for this role.
