Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with members through calls and emails, updating records and handling payments.
- Company: Join a friendly and creative team in a dynamic customer service environment.
- Benefits: Flexible hours, potential for permanent position, and a supportive team culture.
- Other info: Temporary role with the possibility of extension or permanent placement.
- Why this job: Perfect for those who love talking to people and want to make a difference.
- Qualifications: Excellent communication skills and basic IT proficiency, especially in Microsoft Office.
We are seeking customer service executives to join our clients team in Frome. This is a great opportunity for someone who enjoys being on the phone, has excellent communication skills and wants to work within a friendly and creative team.
Our client offers personalised telephone contact services to high profile membership organisations, looking for executives to reach out and speak to members on their behalf. You will be working on a variety of client campaigns, responsible for making and receiving calls, sending emails and updating records and occasionally taking payments.
The ideal candidate will have great communication skills, be confident being on the phone and enjoy talking to a wide range of people. You will also have a good level of IT skills including Microsoft Office and Excel.
This is a temporary position, ongoing over the next 4 months but could be longer or be made permanent for the right candidates. Working hours of 37.5 hours per week working Monday to Thursday between the hours 9am – 7pm and Friday 9am – 5pm and Saturdays 10am – on a fortnightly shift pattern. Please note we are looking for candidates who can accommodate and work Saturdays.
If you would like to be considered then please get in touch today.
Outbound Customer Service Executive in Frome employer: Direct Response Employment Services
Contact Detail:
Direct Response Employment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Customer Service Executive in Frome
✨Tip Number 1
Make sure you know the company inside out before your interview. Research their values, mission, and recent projects. This will help us show that you're genuinely interested in the role and can connect with their goals.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, we recommend doing mock calls with friends or family. Get comfortable talking to different types of people and handling various scenarios.
✨Tip Number 3
Be ready to showcase your IT skills during the interview. Brush up on Microsoft Office and Excel, and be prepared to discuss how you've used these tools in past roles. We want to see that you're tech-savvy and can handle the tasks at hand.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Outbound Customer Service Executive in Frome
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about chatting with people, make sure your application highlights your communication skills. We want to see how you can connect with others, so share examples of your phone or email interactions that showcase your friendly and professional approach.
Tailor Your Application: Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to the job description. Mention specific experiences that relate to customer service and how you can contribute to our client's team in Frome.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Direct Response Employment Services
✨Know Your Stuff
Before the interview, make sure you understand the role of an Outbound Customer Service Executive. Familiarise yourself with the types of calls you might be making and the clients you'll be representing. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Makes Perfect
Since this role involves a lot of phone communication, practice your speaking skills. You could role-play common customer scenarios with a friend or family member. This will not only boost your confidence but also help you articulate your thoughts clearly during the interview.
✨Show Off Your IT Skills
Brush up on your Microsoft Office and Excel skills before the interview. Be prepared to discuss how you've used these tools in previous roles. If you can demonstrate your proficiency, it’ll give you an edge over other candidates who may not be as tech-savvy.
✨Be Ready for Flexibility
Since the job requires working Saturdays and a shift pattern, be ready to discuss your availability. Show that you're flexible and willing to accommodate the schedule. This will demonstrate your commitment to the role and make you a more attractive candidate.