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- Tasks: Join a busy team as a Customer Service Advisor, handling enquiries and processing orders.
- Company: Direct Response Employment Services connects talent with dynamic businesses in Trowbridge.
- Benefits: Enjoy a permanent role with opportunities for growth and a competitive starting salary.
- Why this job: Perfect for graduates or those seeking entry-level roles in a supportive environment.
- Qualifications: No specific qualifications required; ideal for those with some office admin experience.
- Other info: Be part of exciting trade shows and gain hands-on experience in stock management.
The predicted salary is between 25000 - 30000 £ per year.
Direct response Employment Services are working with a client in Trowbridge who are seeking a customer service advisor to join the team on a permanent basis. Within this role you will be working within a small but busy team and play a crucial role in the day to day duties within the office along with providing great customer service experience to our customers. This role would suit a graduate or someone with some office admin experience looking to establish themselves within a dynamic business environment or perhaps someone who is looking for an entry level / junior position.
Key Duties:
- Acting as a main contact for customer and agent enquiries, dealing with customers and compiling and maintaining appropriate records.
- The fulfilment and processing of customer orders and to be jointly responsible for the proper storage of all documents created during this process.
- To be involved in any duties that may include the handling of stock items and the subsequent processing of any relevant information, including the processing and fulfilment of: orders, invoices, back-orders, returns and credit notes and quality control checking.
- Booking-in new stock which will include some heavy lifting.
- To be jointly responsible for the safekeeping and orderly presentation of all goods in stock, goods inward, and goods awaiting dispatch.
- Trade Shows: to assist in preparing for trade shows and to possibly attend trade shows.
This role offers a chance to grow and further progress with the company. This is a full time role with a starting salary of £12.21 per hour, if you would like to find out more then please get in touch.
Customer Service Advisor employer: Direct Response Employment Services
Contact Detail:
Direct Response Employment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding what they offer will help you answer customer queries more effectively and show your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to convey information clearly and handle inquiries efficiently. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Highlight any relevant experience you have, even if it's from volunteer work or part-time jobs. Being able to demonstrate your ability to handle customer interactions or administrative tasks can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss how you would handle difficult customer situations. Think of examples from your past experiences where you successfully resolved issues, as this will showcase your problem-solving skills and customer service mindset.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any customer service or office admin roles. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the key duties listed in the job description, such as handling customer enquiries and processing orders.
Showcase Your Soft Skills: In your application, emphasise soft skills like communication, teamwork, and problem-solving. These are crucial for a Customer Service Advisor role and will help you stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Direct Response Employment Services
✨Show Your Customer Service Skills
Be prepared to discuss your previous experiences in customer service, even if they are from part-time jobs or volunteer work. Highlight specific examples where you successfully resolved issues or provided exceptional service.
✨Demonstrate Teamwork
Since you'll be working in a small team, it's important to show that you can collaborate effectively. Share examples of how you've worked well with others in the past and how you contribute to a positive team environment.
✨Understand the Role's Responsibilities
Familiarise yourself with the key duties mentioned in the job description. Be ready to discuss how your skills align with tasks like processing orders, maintaining records, and handling stock items.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, growth opportunities, and the specifics of the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
